-
June 2024 by Jean Bethea
I had a wiper fly off in the tunnel tonight with heavy rain and dark clouds. I went right to AutoZone and was greeted by a wonderful gentleman named Felix R. He was all the things- knowledgeable, helpful, professional and courteous. He got me back on the road in a flash and safe and sound.Highly recommend this AutoZone and in particular Felix R!!
-
June 2024 by Michael Francois
I nominate Ana Da Cruz as an extra miler because, she was very helpful with replacing my battery, real quick, nice, and clean.
-
May 2024 by mn
Hi my name is Michael Notkin, I am a Mechanical Engineer .
On April 24 2024 I stopped at AutoZone on Washington st sommerville to get wipers for my xc 90 Volvo. I was helped by sales associate "Will"
It was difficult to install right wipers on this Volvo but Will made it happen.
Overall: great knowledge of inventory, customer service, intelligent, proactive, multitasking.
Will can improve operations for any organization.
Fully deserved rise and promotion.
Regards Michael
-
April 2024 by Carlos Jeronimo
I been buying from AutoZone and the customer service is great.
-
April 2024 by Sean Murphy
I had a terrible experience here. I got in, it smelled like weed, the workers were talking to each other about whatever while I was trying to get help, and ultimately I was given the wrong part after I was very explicit. Would rather drive slightly further to the Medford location.
-
March 2024 by will bayego
Friendly
Knowlegible
-
January 2024 by Ryan Firmin
Do not come here. The man working was incredibly rude and would offer no help. Refused to replace my battery and was of no assistance. Horrible experience here again do not come here.
-
January 2024 by Brandon Almeida
Busy but they handle it well. Has everything a customer needs.
-
January 2024 by young kim
Best auto service experience ever today. WILL is a manager at Autozone 160 Washington St Somerville MA. WILL went out of his way to "steer" me in the right direction. Both my headlamps suddenly died. I thought my headlamps blew a fuse. He doubted it but got out behind the desk and pulled out the fuses: all good. He put in new lamps: problem solved! Routine? Not for me. Can't drive a car without head lights. I have no time to fix my car problems, etc. But WILL fixed this in minutes!! The professional and respectful way he did this I will always remember. WILL the manager at Autozone Somerville: truly the best. BTW that store is busy and overall excellent with great selection and obviously great customer service.
-
January 2024 by Ace McDaniels
They have auto parts
-
December 2023 by Ilija Mateljić
The best Auto Parts
-
December 2023 by Adrianna L
When in and spoke to a young man and asked him if they replace fuses for customers and he said no they don't but some area locations do. No biggie. My boyfriend asked me to check the panel beside the steering wheel and find the fuse number and pick out the fuse. So I brought the panel inside with me and asked a different associate. His name was Felix. Which fuse do I need for my headlights because they haven't been working the high beams work but the regular beams aren't. And he was so kind so helpful. Help me find the fuse check the car check with fuse took his time. Had patience come to find out the fuse didn't even need to be replaced and I was just using the lights wrong in this old 2000 Honda. He kindly returned the fuse that I did purchase and explain to me how to properly use my headlights. Long story short, if you need help at this AutoZone on Washington Street in Somerville, ask for Felix. He's the greatest. I wanted to give him a tip. I didn't have any cash. He was so humble and so kind. I couldn't think I'm enough for making this old girl feel not so stupid. Thanks again, Felix!
-
November 2023 by Dan Mosher
Very disappointed, tried to return an item that had leaked all over my automobile, and they wanted to give me back one penny needless to say I won’t be going back any time soon
-
September 2023 by Tom Thornton
Evenings are short-staffed
-
August 2023 by jean boursiquot
costomer service no good.