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December 2023 by Navang Shetty
Dayve was really helpful with sorting out with our furniture shopping. We were looking for a sofa and he gave us multiple options based on what out interests were and provided us with multiple arrangements options available for each and was patient with us.
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November 2023 by Pierson Devers
This store is great! Dayve hooked us up with great sales right before we moved into our first house and needed a new pullout couch. Very happy with the service!
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November 2023 by Parker Digital Imaging
Check out - April and Anthony. Made the process smooth. They were patient, personable and professional.Shopping experience - Anthony B. was knowledgeable about the products he represents. He took the time to show me every recliner in the store.I am not a matchy, matchy type. Didn't think Ashley was for me. Came away satisfied.
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November 2023 by Taleb Altel
Terrible Experience with Ashley's Store in Somerville City, MAI had the unfortunate experience of dealing with the Ashley store in Somerville, MA, and I can confidently say that it was one of the worst shopping experiences I've ever had. I ordered a TV stand from them, and what I received was nothing short of a nightmare.First and foremost, the TV stand arrived in a completely damaged condition. It looked like it had been through a war zone before it made its way to my doorstep. The packaging was in shambles, and it was obvious that the item had been mishandled during transit. This was clearly not my fault, but that's where the problems began.I immediately contacted Ashley's customer service, which was an absolute exercise in frustration. I tried calling multiple times, only to be placed on hold for what seemed like an eternity. When I finally got through to a representative, they were unhelpful and rude, to say the least. It felt like they were doing everything in their power to avoid taking responsibility for the damaged product they had sent me.I also sent multiple emails to Ashley, hoping for a more responsive and considerate approach. However, my emails seemed to vanish into a black hole, as I never received a single response. It's clear that customer satisfaction is not a priority for this store.To make matters even worse, I had to endure the hassle of trying to schedule a return or exchange, which turned out to be an uphill battle. They continually promised to send someone to collect the damaged item and replace it, but it never happened. The TV stand, which I had paid a significant amount of money for, has now become an eyesore in my living room.All in all, my experience with the Ashley store in Somerville, MA, has been nothing short of a nightmare. Their complete disregard for customer satisfaction, along with their terrible customer service and unwillingness to rectify their mistake, has left me not only frustrated but also out of pocket and stuck with a damaged piece of furniture. I strongly advise anyone considering shopping at this store to think twice and explore other options, as Ashley's lack of responsibility and respect for its customers is absolutely deplorable.I hope this review serves as a warning for others and that Ashley's takes a long, hard look at their customer service and quality control processes. They need to do better, much better.
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November 2023 by Sara Beqo
This place is so friendly, especially Dayve who spent literally the whole afternoon helping me pick out things as I wanted where I didn’t know where to start. He was so patient to explain things and had such a genuine energy. Other employees helped as well and were very nice!
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November 2023 by Copper Comita
The customer service was great until I needed help with a damamged product, then I was ignoed by my sales person Joshua Gomez and the warehouse. I was hung up on by Joshua and my phone calls to the store went unanswered and after being told the warehouse would have to contact me regarding repairs, at this time, I still have not heard from anyone.
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November 2023 by Huy Ly
⚠️ ⚠️ DON'T BUY ANYTHING HERE! They will give you damaged items and will not let you return or refund you.Bought 2 mattresses and a sofa.1. Took a month to delivery the items. ?2. The delivery guy who don't speak English use the knife cut into my mattress and took it away. ?3. When I called, They said that I damaged it, keep it, denied my refund, keep my mattress and my money. ?Updated: Got in touch with 3 4 reps included the manager and still get nothing done. The manager said she will call me back with 24-48 hrs and Noone called back. When I called in, I still get a kick around. JUST DONT BUY ANYTHING HERE! I will have my lawyer talk to them!
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October 2023 by Yusmilka Rodriguez
Ashley furniture is great place to buy your furniture because is very neat, organized and easy to make a purchase. Jenny was wonderful with me and my mom to buy a bedroom set. She was very helpful, patient, friendly and very professional and nice to us. Anyone who wants to buy something at Ashley Furniture should go with Jenny. She is amazing sale and good person. ?
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October 2023 by Larissa Celestino
I bought a sofa, the day they came to deliver it, the store ordered the parts for the sofa wrong, I had to keep 3 parts of the sofa in my living room as I had been without a sofa for 2 weeks, until I waited for them to deliver the right parts to me, no one called me, no one gave me any information, I waited 1 week and called them and then they told me that I would have to wait 2 MONTHS for the right parts to arrive, and I said that I wanted to make a return or exchange it for another sofa that they would have in stock, they kept calling me several times and they never called me, I always had to call them back. When buying, everything is wonderful, but to solve a problem they don't care about your case at all.
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September 2023 by tuyen nguyen
⚠️ ⚠️ DON'T BUY ANYTHING HERE!Bought 2 mattresses and a sofa.1. Took a month to delivery the items. ?2. The delivery guys who don't speak English use the knife cut into my mattress and took it back to the store. ?3. When I called, They said that I damaged the mattress and kept it at my house which isn't true. They denied my refund, exchange, and hold my mattress. ?
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September 2023 by Ally Lynch
If I could give 0 stars, I would. Do not buy a mattress from this company. The other furniture (couches, tables) are fine, but if you plan to buy a mattress, just save yourself the headache and don't. I've been trying to get in contact with the corporate office about my case for the past 2 months and they keep dodging me. It's honestly unacceptable, bad business and horrible customer service. In short, be prepared to wait forever to get you furniture and be sure you like it because you can't exchange/return, EVEN IF YOU PAY FOR THE PROTECTION AND REFUND PLAN.Also, after waiting 6 months for the mattress it came in damaged and they wanted me to still take it. Also be careful what store you buy from, I bought from the Nashua NH location and for exchanges, they could only give you what they had in stock at their warehouse - not including their online options. Simply stated, they had no other options for me and still have yet to get back to me. It honestly feels like a scam.
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September 2023 by Carlotta Martin
This Ashley furniture in Somerville does not deserve no star I purchased a Bedroom set from them in June paid in full I have been going back and forth with them on there damaged furniture since they could not come correct after all this time I told them to come get there furniture they said no and I have to wait 72 hours to get a call back for there messed up furniture. 3 months and they can’t get it right I am so done with this fake Ashley store they don’t even have nothing to do with the real Ashley Company. So I will have to take the time and go to small claims court .because clearly they can’t get it right and I can’t enjoy the bedroom set I purchased from this store !!!!!!
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September 2023 by YJ
Joshua the salesperson was excellent today. Very knowledgeable and patient with us today. I am happy with the couch we bought today
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September 2023 by Wes Hunter
Joshua was great! He helped us design three rooms of furniture. Answered all our concerns and took great care of us! Go see him if you need furniture!
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July 2023 by dm s
We were helping our daughter furnish her 1st apartment fresh out of college. Ashley Furniture and Joshua at the Assembly Row location could not have priced better service and attention. A+We purchased about 4 different orders and just really pleased. Go see Joshua. Quality items and nice price point. Super helpful.