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July 2024 by Peter Thomas
Strongly recommend Charlie! As a result of my neighbors recommendation, I called Charlie, owner of Monroe Comfort Air, and left a VM explaining one of my A/C units wasn't working. Within an hour Charlie returned my call, ran through some diagnostic questions which resulted in determining the root cause, the dual capacitor was broken. He came the next morning and installed the new capacitor, and while here determined my other unit was low on refrigerant so topped it off, thus avoiding another future problem, all during a heat wave where he was already overloaded with other customer calls. Charlie is one of a kind: honest, transparent, responsive, and explains, in simple terms, what's wrong and doesn't recommend things that aren't necessary so his pricing is reasonable and fair.
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December 2022 by Jean Romano
I called Friday by Monday my brand new furnace was installed by them. It was in the cold winter and I was so glad they were so fast with wonderful service and reasonable price.
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October 2022 by Bill Carroll
Charlie Atchue from Comfort Air is professional, responsive, punctual, quick and reasonably priced. He has attention to detail and cleans up post work performed. He installed a new combi unit at my house a while back that works like a gem and he recently showed me how to self-maintain the unit on annual basis to avoid unnecessary maintenance costs in the future. It is an easy DIY task. Charlie is A1.Services: Heating system maintenance
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July 2022 by Sharon Brackett
Monroe Comfort Air was recommended through Angi. Our second floor central a/c went down in mid-day summer heat. Within an hour of reaching out Charlie (owner) called us-he asked some questions, gave a recommendation of things to check that might have shut the system down that we could possibly reset without a service call.When this didn’t resolve the issue he was at our house first thing in the morning. He explained everything he was doing and he educated us about many things on the system including simple maintainance to avoid issues. He found the issue, went for parts, but only 3 of 5 were available locally 2 others would have taken at least 4 days to ship. Many companies would say sorry-when the parts come in next week we’ll come back to do the repairs. Charlie instead drove to Palmer (>40 miles each way) without charging us for travel/distance fees to get the parts needed! He came back, replaced the fan motor that had seized, and changed out wiring that could give us short-term issues, and fully checked, cleaned, recharged both systems. He was so thorough, explaining everything along the way. He had our system up and running less than 24 hours after it shut down-something I feared could never happen in the summer heat of July. Highly recommend this company and Charlie. Could only give 5 stars but would give 10 if I could.Service: A/C system repair
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July 2022 by Michael K.
Quick response, always helpful, reasonable pricing. A family-owned business for many years.
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September 2021 by David Acevedo
I was told "we dont service worcester, becuse of the high crime rate" didn't even bother to look up the area. I live literally across from them and I'm a police officer.
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February 2021 by Alex Krienke
High recommend Monroe if you need help with your HVAC. We have a natural gas furnace that stopped working on us in January. Charlie did his best to diagnose the problem over the phone for free. That didn't work, but he came out immediately and fixed the issue for no charge above the service fee. While he was there he did a complimentary check of the system and said all was in working order. Other companies find something wrong and recommend a $5k repair that may not be necessary.Charlie was timely, professional, and honest, and I will call him again.Services: HVAC repair
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August 2020 by Lynn Catt
I am very happy for the work done. He also helped with a stuck door that the installer did not come back for. Did it because he is a nice guy. He is on my call back list.
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August 2020 by Randy Byrne
Charley Atchue of Comfort Air is the best, most responsive & reliable HVAC guy I have ever used & I have used many over the years. My wife & I trust him implicitly, as he has bailed us out on multiple occasions by going WAY above & beyond to solve urgent problems we were having, most recently showing up at our house at 7am on a Saturday during a very busy time of year. He is resourceful & extremely knowledgeable & always finds the lowest cost option, when possible. He is a pleasure to do business with and I wish I had found him many more years earlier!
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August 2020 by Laura Astorino
Monroe recently installed a central AC system in our 100 year old house. Charlie was very easy to work with and very professional. He showed up on time every day and communicated with us through the whole process.
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August 2020 by Zac
We needed to have our Furnaces replaced as the original installation was done incorrectly. Also, the old ACs were incorrectly sized and the house was humid during the summers. Charlie came out and replaced our furnaces and resized the ACs. He was knowledgeable and helped us choose equipment that would fit our needs. He was also available to fine tune any issues we had after the installation. He stands by his work and does an excellent job.
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September 2016 by Chris DeLauder
I contacted Monroe to give me an estimate for a new installation. Despite the fact that we are in the middle of the hottest week of the year (and a drought), and Charles was busy all day with many service calls, he called me tonight to discuss our needs and timing. Very impressed so far!
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September 2013 by Tom Harriss
Charlie installed a central air system for us about 6 years ago, and has maintained it since then, and has always been helpful, fair, and done a great job!
I trust him to handle our AC needs.
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September 2012 by Bryan Hayward
I own an Internet Marketing company and am a member of Google+. I provide internet marketing services to Monroe AC and I know the owner Charlie Atchue well. He is an honorable hard working guy. The negative review above is not from one of his customers. It is from a phone solicitor trying to sell Charlie on hiring him to do internet marketing for him. Charlie has asked him many times to stop calling him. After several days in a row of Charlie telling the man to stop calling him, he lost his temper and cursed at the guy to stop calling him.
The price changing statement is a lie.
I will be notifying the Massachuetts Attorney General about this situation. I will also be making a formal complaint with Google about this bogus review.
