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“I left my other financial institute because they discourage me from contacting the branch office. I needed to call the main number and many times I would get passed onto their call center. They would then take my information and tell me someone will get back to me within 24 hours.My requirements are that when I need information from the bank I need it when I call, not later in the day or the next day.At Main Street Bank in Lunenburg, I can indeed call branch office and talk to someone that will give me the answers I need when I call. To this point, I've just found the service of the manager and the associates over the moon.The Main Street Bank in Lunenburg, just like the old-fashioned banks of yesterday, seem to really believe in customer service in real life, not fancy slogans.Angela, Allison, Parker and Betty are great! Highly recommended!”
“We are proud to partner with Main Street Bank to sponsor the Hunger Run 5K to benefit Loaves and Fishes Food Pantry. Main Street Bank has been generous enough to help support a great community effort. We look forward to a continued partnership with the bank in the future, thank you for everything!”
“The employee at the Leominster Bank are amazing they always make you feel like family and are helpful, professional, amazing, and the best! I had surgery a week shoo last ago and they were sweet and thoughtful enough to send me a get well cardalways thinking of thier customers.Thank you Donna,Denise, Katie, Yamirelys, Amber, and Ryan”
“Amazing, Fantastic, Incredible!!!It is a pleasure to bank here. You will always have a positive experience for all your banking needs - from bank checks, deposits, withdrawals, loans, purchasing euros and other currencies.I want to say “Thank you” to the Manager, Assistant and Tellers. You make my banking experience the best…KE”
“the best bank known to man, been with Avidia for over 10+ years and they always have my back whenever there's an issue, they are super quick with responding and always so helpful. 10/10”
“I like GFA. Always helpful, nice and open-minded. I had quite a few questions that were resolved in a timely and professional manner.Saturday afternoon 1/13/2024 after 12 pm, I was late to pick up my checks. An employee (I didn't ask her name) was waiting for me knowing that I don't live in the area any more. Great customer service. Thank you”
“Kudos to Main Street Bank for once again being the premier sponsor of the Pepperell Business Association's Summer Concert Series - a mainstay of events of the summer. Main Street also hosts our annual meeting and is a strong supporter of the town. The Pepperell staff is super friendly, knowledgeable and always there to help!”
“Very friendly professional, and not long waiting. Competitive fees I have to admit one of the workers. Patti has kept me going there for many years because of her outstanding friendliness, professionalism and accuracy”
“OMG i'm reading reviews from Roanna B. and Dave D. and trying not to puke in my mouth. Listen you bunch of whiners, HFCU has the best interest rates around, and hello, the best staff. Boohoo the fax doesn't work after hours....then fax during business hours dummy!! Durrr. If you're not happy doing business with them, go somewhere else and pay more interest and deal with their smooth (sh@t show) operation. Good luck with that, i'll take my chances with this company.”
“Webster’s is like “Cheers!” The moment you walk in they greet you and go out of their way to help you . My entire family have accounts here.My husband and I have had accounts here for over 40 years. We are happy they are part of our community. Hal & Mary Dennen”
“Long time member for over 15 years. Great customer service. Knowledgeable staff. Watched online banking and website grow and it's very easy to use. Highly recommend”
“I've been a long time member ever since BankNorth changed their policies back in 2008 and my mother has been a member since forever. This place has the most lax account and policies I've seen. The workers here are super friendly and inviting. Out of the hundreds of transactions I've made here, I think only 2% of them had me waiting in line for longer than 2 minutes. Their location is great as well, being right next to a Cumbies and the mall with easy access to the highway making in and out banking a breeze.”
“visited the Leominster location on main street and had the pleasure of meeting Jessica. She was professional and confident. She introduced me to Jennifer Phelps (manager) who assisted in opening my checking and savings account. I had such a pleasant experience, beyond my expectations. I was very impressed with the assistance provided. Earlier in the day I visited LCU and left due to a negative experience. Jennifer was patient, kind, with no judgement. She is just amazing at her job and her customer service skills are superb. She made sure I was aware of each program offered along with financial guidance. Thank you for the experience.”
“FROM DONNA PARKER (on John Parker's email)WCU (Groton office) went through a period where we were unhappy with the service, especially with no one answering the phone!!! FYI/One time, I called the Littleton office asking why wasn't anyone answering calls in the Groton office? (Please note, at that time, I mentioned this fact to someone at the Groton office, when someone finally answered.) Maybe, this was due to the post-COVID chaos that companies were experiencing?Recently, on our last few visits there, it appears that they seem to be 'righting the ship!' And, it is great to see the lobby has been restored to a more modern bank-like atmosphere, now being more inviting and far less claustrophobic.Also, at this time, we want to give a SHOUT OUT to Bethany Schlaich! She is very knowledgeable and always makes good suggestions to us. She has assisted us many times before her leave, and we are very glad she is back!Thank you! :)The Parkers”
Closed
163 Main St, Groton
Banks
“I've had good experiences at this bank. I am not a member and pay a fee to cash members checks. Watch for the entrance if your not paying attention you will miss it & pulling out is a pain.”
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“Always kind and helpful. Never too busy or long lines in the lobby. Called and spoke to a person with an important question, said they would call back soon ... and they called back within minutes with the answer I needed. I've used 3 different banks in this town, and this was the only one that has been zero hassle. Great bank”