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September 2023 by Shady Bishay
Koopman family and Koopman Lumber are the BEST in the business! I GC and built our new house, and can confidently say Koopman has me as a customer for life! On time delivery, excellent customer service, and absolutely top quality products! Thank you Peter and Steve, truly professional sales reps!!
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March 2023 by Ken Papai
Always very helpful staff, even to regular non pros like me. Shopped here 6 times or so the past 4 years.
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February 2023 by Alexis F.
I wouldn't do business with this company, I requested a quote, they said they'd email it to me in a couple of days, a week went by and no one sent the quote/estimate, I showed up and they acknowledged I was there but they didn't quote a thing and wanted me to give them all the information again so they could sit on it again and don't send it again? no thanks. Very unprofessional.Update: they contacted me and tried their best, although the timing won't work for me at this time they certainly cared enough to contact me and try a solution. I really appreciate that.
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December 2022 by quin couture
Went out of his way to find me an item when there were no more on the shelves.
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September 2022 by abrianna king
Horrible customer service and broken products. Ordered new windows and door for my newly renovated house. My contractor ordered everything through Lee Harper who works in sales at Koopman. He is very rude and unprofessional. Order was placed in February 2022 through Koopman Lumber. Windows were delivered defective with multiple broken parts and they never sent screens for the windows. My bathroom window never came with the original order. Sliding door did not have handles or locking mechanism. Three basement windows the wrong size. No screens sent at all with the window order.Have been trying to get replacement windows and correct screens that lock for months now. My sliding back door does not slide properly and the screen falls out. Four windows in my house completely fall off the track when you try to lift them up. Lee Harper said screens would be re delivered with correct sizes. They sent an order of random screen sizes that do not fit the windows twice now. No one came out to measure at all. If touched the screens fall right out. I have small children and this is an extreme safety hazard. Bathroom window finally came in June and was all scratched up. It is now September 2022 and Koopman has not delivered replacement windows or screens that fit nor have they made an effort to get back to me regarding the issue.They will not return any of my emails or phone calls.The most unprofessional company I have ever dealt with. Spend over 20k for these windows. I have videos that show the windows just falling out when lifted up.People that I have tried contacting at Koopman. Lee Harper (he blocked my phone number after reaching out)- Jim Malo (no response)-Nelson (No response)-Tony Friaf sales manager (supposed to reach out to me next week)Service: Double pane window installation & replacement
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September 2022 by Safford Delivery and Transportation Services
We got there really late and the guys were really polite and really helpful getting our Rig offloaded in under 15 minutes! These Guys deserve a raise! Would love to Haul for them again! (Photo for Reference)
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September 2022 by Xiao Yang
Outstanding customer service. I called to ask about a product and when I arrived they already had the item brought to the cashier for me. Staff are knowledgeable and friendly. With lots of things out of stock these days they sure beat big box stores where no one knows about anything and websites are out of date.
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July 2022 by Debra Gaultier
Well stocked quality products. The staff is phenomenal. So glad we put our trust in them. No other lumber yard for us!
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June 2022 by Susie F
Ben Moore is not able to be sold by national lumber and come here hoping it would be pleasant. Never will I walk into this store again. What a miserable man working in the paint department. I ended up having to text my customers , bc you didn’t have what I needed. He stood there starring at me, while I was going back and forth with my customers. I was clearly stressed out. This had been my third Ben Moore store. He didn’t care about anything and got sick of waiting and asked if I wanted the paint or not. How about go do some work and I’ll call you over when I need you. There was no need to be annoyed with me. I told him forget it, I don’t need rude people. He didn’t say one word. This man needs to learn some customerService. Very clearly doesn’t care about the business he works for, so I walked out.
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June 2022 by Eric Saint-Amour
I worked with Koopmans today to order a somewhat large amount of wood for my sons Eagle Scout Project. They worked with us to be both affordable and were efficient in providing a great product, cutting and stacking into my truck to haul away in less than an hour. Thank you Koopman's for your service, generosity and support!
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October 2021 by Steveo Adams
Awsome place
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September 2021 by Maria
Went in to the location in Sharon looking for cabinets. We were very rudely greeted by a blond woman with glasses who didn’t even say hi, just said “do you need help?” When we said yes, and told her we were looking at cabinets she said nothing more than “ok”. We then asked for “Ashley” and the woman very rudely said “nope, by appointment only.” I do not know her name and wish I did as this is some of the worst customer service I’ve received in a long time. This woman did not offer further help and I will not be giving Koopman my business.
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August 2021 by Damien Fernandez
Great place to shop for all your home building needs
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July 2021 by Daniel Ganter
Good prices, friendly staff, and very helpful.
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June 2021 by Shawn Lane
I want to update an earlier review. I had given one star on some poor service I had recieved. After posting the review I quickly recieved a call from a manager(on his day off). He immediately rectified the problem and was very apologetic. Thank You
