-
July 2023 by Katie Doyle
This terminal for UPack is amazing. We had some hiccups with our move, but these guys were on it ASAP. They also were funny and personable. We have moved 7 times in 10 years, so we have interacted with a lot of moving crews/companies, and these guys easily take the cake for best customer interaction/service. They provided some comedic relief to my husband and I during our chaotic move. 10/10!
-
July 2023 by Noah Kamper
Great on the ground staff! Super user friendly software. No hidden fees. Amazing price. Super flexible and stress free scheduling times for loading and unloading. Great value for service and far better than other leading companies. Thank you U-Pack!
-
June 2023 by Justin Rummel
It was a great experience moving with ABF U-Pack. The customer service and communication was great on both ends. Will be using them for future moves.
-
January 2023 by Julie Tremonte
This is the second time we’ve used U-Pack for a cross-country move and they were great again. It’s so easy to book, they’ve beaten the travel estimate both times, and price is super reasonable. There’s only been very minor damage to a couple of items and that’s entirely because of the way I packed the trailer. I hope I don’t move again anytime soon, but I will definitely use U-Pack if so, and will continue to highly recommend them.
-
October 2022 by Teresa Yelle
We used U-Pack for our move across the country. We hired movers that were not associated with U-Pack for loading and unloading our containers. It was much cheaper than using a full service moving company. We were very happy with U-Pack. The containers were delivered when we requested them and picked up the day we requested. We ended up moving to a different location (about 1 hour from our previous location). They moved our containers to a different facility to be delivered for a very reasonable price. Storage was easy and when we were ready to move in our containers were delivered and picked up exactly when we requested. My one suggestion is to order 1 more container then you think you need just in case. We were unable to fit all of our belongings in the containers I ordered. If you do not use the extra one, you are not charged for it. If I was moving again I would use U-Pack without hesitancy.
-
August 2022 by Sandra R.
We were referred to you packed because pods did not deliver to the area we're moving to. The price they offered was lower and the trailer we got was bigger. I felt bad for the manager Ben because of this whole Covid plandemic, he only had two drivers so our truck arrived late, very late. But it was a situation out of his control. I read some of the reviews here of people complaining of their items arriving damaged, there was a picture of a cardboard box with rusty water marks on it, didn't look like there was any water damage like the person stated. This company is great I would highly recommend it.
-
July 2021 by Foodie J.
Horrible customer service. For a company that is in the business of moving people's whole lives, they do not care. Would never use them again or recommend any else should either.
-
April 2021 by Jane Barboza
From Massachusetts to Arizona, the entire experience was so simple . Everyone I spoke to from the drivers to dispatch was great. They explained everything and they did exactly what they said they were going to do! Thank you for making the move so easy!
-
February 2021 by Alicia Wells-Smith
We had 2 pods sent from Warwick, RI to Port St Lucie, FL and the move went off without a hitch. The pods were delivered on time and placed exactly where we requested in the driveway. The low profile made the loading easy and the “how to pack” videos had great pointers to ensure we didn’t have anything damaged.
-
October 2020 by Cynthia Landa
Seamless move. Seekonk, MA and FL customer service was superb.
-
October 2020 by Shantael C.
The ease scheduling make this company very attractive. The only reason they don't get five stars for me is because it took them two days after they said they were picking up my truck to actually pick it up. However I must say it was still delivered to my new city and state on time! But I have to say I was worried. Especially since I had already left.
-
August 2020 by Elizabeth Perris
We used upack for a cross-country move and they were great. They explained everything in detail, followed up with great paperwork, and then delivered as promised. As requested they showed up with 2 containers. When everything fit in one, we were only charged for one. We shipped a lot of breakables and they were fine. We used the storage option and that went smoothly. During this pandemic self-service is great.
-
July 2020 by Debbie Jones
U-Pack ReloCube was the perfect solution for my relocation.
-
June 2020 by Thomas B.
First, they could hire driver's that are vetted for mental issues. Our driver called earlier in the morning of delivery to (gruffly) say that he was going to be a couple of hours late. No problem, as we were not going anywhere. When he arrived, he barked at my neighbor, who was directing the driver to get me. The driver kept repeating he WOULD NOT deliver the cubes to a backyard. My neighbor came and got me as the driver would not leave his truck or call me to inform me he was there. He was more than 3.5 hours late BTW. When I went out to speak with the driver, I asked if he would like a bottle of water. To which he responded, "WE DON'T DELIVER TO BACKYARDS". I tried to explain to him, that our house was not in the backyard. That there are two houses behind the two houses on the street and that there were parking spaces in the back (the driveway to the back is completely flat as is the parking lot). He would have none of it. I asked if he would at least get out of his truck and walk down the driveway to see for himself. Again, he responded with, "I'm not doing that. I have been doing this for 30 YEARS! MY LIFT WON'T FIT!" OK, that is different than "we don't deliver to backyards". He was now looking for any excuse not to deliver the cubes. I said, the driveway is 12' wide, how can your lift not fit? What proceeded was a torrent of rage. "Don't question me. I have been doing this for 30 days. I'm leaving. I don't have to deal with this." He proceeded to leave. Done. Bye. Second, get capable, professional office staff. I called the local office. Sarah, the person who picked up the phone was clearly annoyed, at me, as the driver called in as he was driving away. Troy, the dispatcher/manager (I guess) was useless. He proceeded to tell me the driver has been doing this for 30 years. Could we put the cubes on the street? Could I rent a truck, load up my stuff and then unload it into the cubes at the terminal?" Really? Now I have to scramble to find an alternative. POD's couldn't help as they were sold out for a week. They felt so badly that they referred me to their competitor, Pack Rats. I called Pack Rats. Incredibly accommodating. Delivered their pods the next morning, and get this, at less than half the price what U-Pack was going to charge me! Yes, I was going to pay U-Pack ~ $9,000 for 3 cubes to be hauled from the west coast to the east coast. Pack Rats charged me $4,100 plus an additional $50 to guarantee a.m. delivery of the pods. Shame on me for not calling around. Wow. I am boiling again just thinking about this. Thank goodness there are sane people out there like PODs and Pack Rats who care about their customer service.
-
November 2019 by C. A.
Excellent customer service from both locations. (Seekonk, MA & Hagerstown, MD). The delivery drivers went above and beyond to make my moving process as simple as possible. Thank you!
