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February 2024 by Anna Z.
I have leased 6 vehicles from this dealership since 2012 and have never had an issue so now that I have a problem I'm seeing that they really have no customer service. I took delivery of my 2023 Bronco last April , I had ordered a half soft top which I was told was on backorder and they would get it for me when it was available. In May, it was available on the ford.com website for me to purchase, but i had already paid for it. Since then I've been trying to get a refund as I don't even want it now and been getting the run around even though Ford told me it is the responsibility of the dealer to provide a refund. I finally sent and email to the General Manager explaining all the above yesterday and have received three replies from a sales persona asking me which car I'm interested in....I assume they never read the email....anyway I'm done with them and when my lease is up I will be buying it out as I love the Bronco, but I will not be doing any more business with them. I paid them 80K last year for 2 Bronco's and they won't refund me $1390????
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January 2024 by JJ W.
COMPLETE SCAM DONT GO HERE. Wish I could give 0 stars. Didn't tell me there was a fee just to bring my car in and take a look at it. I'm not from here so maybe RI/MA is different but I've never heard of that. Never been charged anything for my regular guy I usually go to to spend like an hour looking at something. Complete scam. Quoted me almost DOUBLE the actual cost. Mind blowing. Took it down the st to a local place in east providence got the work done for $2000 compared to the $3900 these people tried to charge. Absolutely disgusting behavior I wish there was a better way to report this and get the info out. I had to bring it to a ford location but found out my issue wasn't covered so I took it to Wallys. Super nice guy honest pricing GO THERE INSTEAD or quite literally anywhere else!!!!
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January 2024 by Scott B.
...be very 'careful' here - they have very little 'respect' for their hires/help - can you imagine 'then' what absolute 'none' respect for 'you' as a customer - 'BEWARE' -
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August 2023 by Michael Z.
I purchased three vehicles from this dealership in less than four months. Two of the three were delivered from other Tasca dealerships due to Tasca Seekonk being awesome. Alex was our sales consultant on all three vehicles. Tony and Rob were great too. I wouldn't think of purchasing a vehicle any place else.
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July 2023 by Robert M.
2 years ago my 2014 Escape blew a engine at 75k miles. Apparently this is a known issue on those engines. I paid about $7K at this dealership for a new motor. A year later the transmission went. Another $7K. 6 weeks after the transmission went, I started having misfires on cylinder 1. I bring it back and find out its a bad coil. Take it home and 8 weeks later its back in. This time they tell me its a cracked spark plug. Bring it home, next day misfires. Go back now they put all new coils. Go home and 2 months later misfires on cylinder 1. New coil. I ask at this point what would cause this and am told by service that they have no idea. 2 months later, another blown coil. I was stuck far from the dealership so I ran to Oreilly and threw in a aftermarket coil just to get me home and to the dealer on Monday. When I call Monday I start getting told that it will be a big job to figure this out and the diagnostic rate is 180.00 an hour. I argued this because after doing my research, it seems there is a good chance these coils are blowing from 1 of 2 things. A bad ECU or a bad ground. I explained that Im wondering if there is a bad ground when they did the transmission because 7 weeks earlier my 1 year old battery dies. I put in a brand new battery and 6 days later while sitting parked with the radio on for 20 minutes, the battery died and I needed a jump. It seemed to me that something is causing a parasitic draw. When I explained this to service I was dismissed. They told me that the car is old and I really should just consider the options here. This is after they took over $15K from me in repairs over two years. Now, let me be fair. Over the last year the car had to go back in due to misfires 4 times after the transmission and I was not charged for those revisits. There was good faith over the last year and I appreciate that. However, I had put 15K keeping this car going because of the enormous sentimental impact the car had to our family. It had a new motor and transmission. All I needed now was for a tech to go through and check the grounds. I was told the ECU (computer) couldnt be tested and if i wanted to replace it im looking at $1000 to do it, but this couldnt gaurantee a repair. So if I wanted to just try replacing random parts, that was their suggestion. Eventually we came to a agreement that I could bring the car in for another lookover. After a day I was told they couldnt find anything. I went and got the car and when I saw the notes it stated they test drove the car 30 miles and couldnt replicate the issue. OF COURSE NOT because I had just replaced the coil and this was something happening almost every 2 months. Rather than actually break out a multimeter or oscilloscope and also check the grounds, it was another quick in and out for them. From the beginning with a faulty engine under 100K miles with a known issue, to the job they did rebuilding the transmission and my subsiquent 4 coil failures in 1 year, I have no faith in Ford as a company, its products, and the ability of the technicians. Obviously they are not very well trained because when I suggested the computer might be bad 6 months earlier I was blown off and then when I suggest there may be a bad ground causing high resistance, therefore shorting out coil #1 and draining my battery, I was told the car is old. I am now done with this dealership and pursuing resolution through a different avenue, but being a consumer who relies rather heavilly on reviews, I feel its paramount that I place this here. The dealer will dispute this and because its a google review, I cannot reply back after they do, but you can easily locate me online if youd like further details. Highly advise you to stay far away from this business. There are some good people that work there, as in any business, but in the end you will be left disappointed.
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July 2023 by Doreen R.
I just want to say George in service is a asset to your company bought my 2020 from Tasca I recently moved to Florida had some problems with my car the Ford dealerships out here don't take care of the customers like Tasca Ford of Seekonk I had to call and get George to talk to the dealership in Florida they didn't want to help me at all and even with a extended warranty they couldn't help me until George got on the phone he is a God send he has always given me 100 percent customer service I just want him to be recognized for his exceptional customer service skills.
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May 2023 by Craig L.
Update: it's now Thursday and no vehicle. They had to send it to their Jeep store to get fixed. ( not sure why they didn't start with that). Jeep store said another week. So one whole month to get a used vehicle. Like I said before. Never again
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May 2023 by Brian F.
Lifelong Ford owners (at least 14 owned), we drove almost 3 hours roundtrip last August, on a SCHEDULED date/time, to see a new 2022 Bronco at Tasca Ford Seekonk. That Bronco was sold before we arrived and no courtesy call was made to inform us. Instead, we placed a new order for a 2023 Bronco. NINE months later and there is ZERO communication about the order unless we initiate it. Errol Gaudette, Tasca GM, told us that Ford prioritized only the most expensive Broncos for manufacture so there is no ETA on ours. We have never been so unhappy about a car purchase. Tasca's slogan "You Will Be Satisfied" is meaningless.
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April 2023 by Erykah W.
I was looking to purchase a pre-owned vehicle and possibly do a trade-in with the vehicle I had owned. I test drove a couple jeep wranglers and it just wasn't what i was looking for. Andy (sales man) helped me out and reassured me that we could find something that I was going to love. I ended up test driving a 2019 Jeep grand Cherokee Upland edition and fell in love with the vehicle. All though I was coming all the way from Connecticut, and hit a couple bumps with the trade in, Robert (the finance manager) and Andy (sales man) both were very helpful with making sure I got the car I wanted. When it came down to financing my new vehicle, Robert was extremely helpful and was able to help me receive a very great deal on my very first car! He was very helpful with making sure that the vehicle was within my original budget. I was very pleased with the service and would definitely recommend this dealership!!
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January 2023 by Brian L.
Where is the option for a zero star rating? Direct quote I was told by the service department, "You're not my father, I don't need to listen to you". I have been to the dealer twice, but let me start with my experience before I ever went to Tasca. I had a reservation for a new Ford with another dealer that was far from my house. I wanted to transfer it over to Tasca to establish a relationship with a dealer closer to my home. The people I spoke to were so unwilling to help with that transfer, saying they weren't able to do it. As a result I ended up buying my truck from the original dealer. Now fast forward to actually needing to bring this 2 month old, $55k truck in for service. Both times the service team has been dismissive. I came in with an appointment only to be told that my truck (which they wouldn't even look at while I was there so I could show them the problem) needed to be there over the weekend. Why did I schedule an appointment 1.5 months in advance if I was going to have to wait that long? The team was so rude, and when I said something about it I was told, "You're not my father, I don't need to listen to you". THIS IS NOT CUSTOMER SERVICE! I can appreciate that teams are overwhelmed post pandemic. I feel this every single day that I go to work, but it isn't an excuse for treating your would be customers poorly. I buy new cars too often and have dealt with many different dealers in the area. This is my 3rd new Ford in 12 months. The service team here is by far the worst. Avoid TASCA at all cost unless you appreciate feeling like you are not the priority. Needles to say, I would never give TASCA my business ever again. Also, this does remind me of the first car I bought from TASCA in 2010. I bought a brand new Mazda from them. I had the car for 6 months before something went wrong. It sat in their service department for over 3 months as they tried to resolve the issue. DO NOT BUY A CAR HERE!
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August 2022 by Haley M.
To start- I bought the vehicle because I liked it and it was newer which is the only reason I'd give 2 stars. I'd like to also say that I drove over an hour to this place because of the vehicle. They had it listed with 8,000 miles and when we got there it ended up with almost 14,000 on it, which was not advertised and they really didn't care. The tag in the window still had 8,000 miles on it as well so they can't blame the online sites for not being updated. They did not get the registration swapped from my vehicle I traded in until the 7th day after I bought it (which I understand there's a 7 day grace period but I don't agree with waiting til last minute and I shouldn't have left without it) , and still, a month later have not gotten the registration to me. While I understand I can go online and get a replacement like they told me I could do, I SHOULDN'T HAVE TO! I have been in contact with them many many times and was told multiple times that the registration was sent, which it clearly never was. The vehicle had a recall on it, which we didn't notice until after. They had the vehicle long enough at the dealership that this should have been fixed. They were also supposed to give me a replacement part for the vehicle, which I was told would take about 3 days to get in from the day we purchased the vehicle. It has now been over a month, multiple promises that it should be to me by now, and still nothing. I even had my husband call because I didn't know what else to do. I have never had this bad of an experience with a dealership. How frustrating! Serious lack of communication, responses, and care. I would not recommend doing business there.
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June 2022 by Robert O.
Bought a truck from tasca ford. Week later felt transmission sliping / hard shifting 3rd to 4th gear told them about it they sent it to dodge for a transmission relearn. Now a month later I need a new transmission and ford says I own it. I think they should cover considering it is an existing problem that they said they fixed. Ford said it's different because no code came up and they don't own it. I do not recommend going to Tasca Ford Errol the general manager is a horrible person and could care less About you.They care so much about there reviews, they didn't send me one to fill out. Like every dealership does about a thousand times even if it's just an oil change. What a joke they know I wasn't satisfied so they won't let me review them hahahaha. DO NOT go there even if your desperate. They don't even deserve a 1 star.
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April 2022 by Chip P.
Hands down the worst dealer I have ever had the displeasure of dealing with. They don't answer calls. They don't call you back. Then they act like you're the one that's wrong when you finally get a hold of someone. I hd to go to the top of the company to even get a response on the issue with my vehicle and just that took around 3 months of back and forth to finally get the process going. I was essentially sold a service that didn't even apply to my car, was paying for said service for 3 years until I wanted to take advantage of the service I was sold and when I wanted to apply that service, was then told it didn't apply to my vehicle. They told me I should have known what I was signing, which I'll agree is partially true. But I don't think they should have their greasy salesmen selling things they don't know the specifics too either. It's not my job as a customer to know what does and doesn't apply to the vehicle I'm purchasing (which was my second from here in a 5 year span) and the way it was explained and sold to me was basically a "yeah everything's covered with the policy." So next time I purchase a vehicle I'll know to bring a damn lawyer with me if that's the case. Also know it won't be from this dealer that has a 1 star rating here and 1.5 rating on Google. Doesn't seem like a coincidence apparently
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August 2021 by Remi L.
We drove all the way from Upstate NY (5 1/2 hrs) to purchase our F-350. From the initial contact and appointment coordination, to driving off the lot after completion of our purchase, I will say, the entire experience was the smoothest and most pleasant one we have ever had purchasing a vehicle. Everyone at Tasca (Seekonk) was so helpful and you could tell they enjoyed their job! My husband and I definitely agree that we will make the trip again when we buy our next vehicle! Truly A+++ concierge like service!!!
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July 2021 by Rileigh H.
Very poor communication. I was very interested in buying a car however no one answered my calls because they were "too busy" but they're all hanging out when you walk in.
