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February 2023 by Sue O.
I would never recommend this gun shop to my worst enemy. They did not have the gun in stock but with a deposit would order it. Stated it would be "several" months before it arrived. I called several times to see if they had an updated time frame, got voicemail never returned the call. Finally, after more than 6 months owner did call and we canceled the order but were informed we would lose most of the deposit as a "re-stocking" fee. Restock what? It had not arrived! Called the gun manufacturer and was informed they not only had stock of that model but they had only been backlogged about 6 WEEKS! Item was "ordered" in mid-June 2021 and I received a call it had finally "arrived" in early 2023!!!! 18 months later. It seems they neglected to cancel the order or more likely came across the paperwork & thought they had a live one. BTW a week after canceling found the exact same model in another shop and purchased it. Was told they had several more in stock.
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January 2023 by Kas Seales
Great place great service , owner very knowledgeable, and can get whatever you need, I will always go here
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October 2022 by Jack S.
no stars. the buffoon cant even put accurate hours on website. drive 40 min to look at a closed store front. ignorant
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April 2022 by Steven Wright
I have bought countless guns from Dean. Unfortunately when I talk with him I always feel like I am bothering him. Still waiting on the call for the Barrett Dean.
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November 2021 by michael almeida
I went here for the first time and I have to say I will definately be back ..dean is a wonderful guy and knowledgeable..its nice to go into a gun shop and feel welcomed.. not hurried out or ignored
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February 2021 by Jeremy S
Overall fantastic experience. The staff was very knowledgeable and friendly and was quick to respond to emails and phone calls. You can tell they take pride in their work and genuinely care about their customers. Just moved back to MA after 8 years of moving around in the military. It’s great seeing a successful veteran owned business and I will definitely be a returning customer!
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February 2021 by Joshua Rancel
Visited today to place an order and spent some time speaking with the owner. Incredibly knowledgeable and great to have a chat with. I look forward to stopping by again soon
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February 2021 by Justin
Horrible service and extremely rude sales associate. Your allowed one question and you better make sure you show them a wad of money for them to treat you like a common human and not scum. DO NOT SHOP HERE!!!!
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February 2021 by Paul N
When to purchase a firearm....very polite and knowledgeable...will be going there more my ammo and future sales....
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February 2021 by sopheak men
Wonderful shop, also an amazing gun smith.They always have ammunition’s in stock available.
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February 2021 by Kevin Cunniff
Staff is awesome, very helpful and knowledgeable. Would definitely recommend
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February 2021 by jay rabbitt
Horrible customer service. Waited patiently for 20 minutes while the person in front of me made a purchase. After asking two questions about pricing and inventory, I was told that they didn’t have time to answer my questions and that if I wasn’t buying something at that exact moment he had to take the person behind me who had just walked in. I had planned on making a few purchases but decided to take my business elsewhere. Needless to say I will never be back and would encourage others to go see Dave at Baystate trading post where the the customer service is top knotch.
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December 2020 by Justin Whitty
These guys were great!! Very knowledgeable, friendly and knew exactly what I needed. While most gun shops are over priced, low on inventory and price gauging on ammo, pheasant ridge was priced fairly and very well stocked. Thank you for a great experience!
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August 2020 by Tim McKenna
I went to Pheasant Ridge and I could not be happier with the service I received. Dean, the owner, is personable and his knowledge was key in selecting the right product for my needs. The store is well stocked, which at this moment in time is saying something, and the inventory is fantastic in its variety. Can’t really see myself needing to “shop around” in the future.
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August 2020 by Rob Fernandes
I have purchased several firearms and accessories from Pheasant Ridge and I have been beyond satisfied with the service that I have received as the owner Dean is very polite and knowledgeable. The fine quality of the firearms I have purchased has left little to be desired!
