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April 2024 by K Rae
Lori is extremely unprofessional saying “I’m sick of this job” multiple times while doing my transaction. Then another worker asking if there are any customers in the store she proceeds to say annoyingly “there always is” if she hates having customers and her job so much she should go somewhere else it’s embarrassing.
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March 2024 by Emma Fiori
This Banks ATMs have stolen my money 5 times. 5 times. Twice the money was found and it was solved. Twice the money had to be put through a short claim and it was credited and I moved on. This last time the money was nowhere to be found. It wasn't in the rejection bin. It wasn't "accounted" for as they told me that their accounts balanced out. I literally sat there and cried. It was my money for the weekend and for my bills. I'm fnow being told that if I get the money at all it'll be 10 days. My car insurance is about to lapse and my son care bill is due..all of which I have no money for at the moment. This review isn't just for the location. It's for the bank as a whole. I can't wait to get my final deposits so I can close my account and leave. Literally ruined my life at the moment.
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December 2023 by Michael easton
Great place
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December 2023 by Bobby G
Every time I try and use this location it’s an issue. Absolutely horrible to
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June 2023 by Edm Experience
Once again upon leaving cashier Rhonda insists on calling me a kid or kiddo and I do not appreciate it. Its a professional environment and she is not on a level to call me things like that. She need to probably be spoken to how how to address young looking clients.
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February 2023 by Katrina Medvetsky
Staff was very friendly especially Olu Rice who went above and beyond for me trying to resolve my issue with business accounts. Her calm domeanor and “get it done” attitude made my day!
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October 2021 by Nicholas Ford
Contrary to most I had a positive experience twice at this location recently. I stopped in due to issues with a branch more local to me. The teller, Rahi took the time to help me after what was a long line on a Friday afternoon. He set me up with an appt where I met with Shelbee who was very helpful solving the issue I had and creating a plan forward. I do agree that this location is probably busy enough for an expansion/extra staff, but that is out of control of the good people in the branch. Enter with patience and a few minutes to spare and you'll find them very helpful.
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August 2021 by Holly S.
We set up an appointment online for 9:30am-10:30. We showed up early around almost 9am to find out the banker we were assigned does not work here. We waited until 10am before being called in. If appointments are necessary to see someone at the bank during Covid, they have no excuses for not being prepared. Aside from the wait the overall experience was fine. They clearly were trying to keep schedule and couldn't - due to taking people who didn't have appointments
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June 2021 by Bless Your Heart
Bunch of pretentious people trying their best to keep some balance in them cheap heels with a complete disregard for customer’s time and needs. Y’all can do so much better than that mess you do ladies. Can y’all work?
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January 2021 by Sandro DeSouza
Worse customer service I have ever received. And this is not the first time this branch has been terrible. Refused to cash a check because my middle initial was missing. I even offered to call the person who wrote the check to confirm. No go. I had to go to the East Providence BoA.
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December 2020 by Paul St Laurent
Worst customer service I've ever experienced and they make mistakes constantly..
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November 2020 by Paul Candeias
Always only 1 teller and the other staff doesn’t help out
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October 2020 by Joshua Amado-DeCarvalho
great service and knowledgeable employees
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August 2020 by Maria Kulik
Always a long line, with only 1 teller. If you're trying to call them, forget it. They don't answer the phone.
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September 2019 by Mike Williams
Honestly don't think I've ever been to a BoA branch with staff as bad as this location. Not friendly, knowledgeable, or quick in anyway. If I had to visit this branch on a daily or weekly basis I would move my accounts to a different bank ASAP.
