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September 2024 by Joseph Evans
Excellent setup, service and delivery!
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September 2024 by Chris Ludwig
Great team of people
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September 2024 by Jim Basu
Excellent salesmanship from Kyle and the rest of the team including Rob and Chris. Highly recommended. Their service throughout the sales process was perfect. Please visit them. You will love it.
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September 2024 by Nan B
Joaquin Greenwood patiently walked us through all of our options, and didn’t pressure us to buy a new car when we chose a used one. We’re very happy with our Bronco Sport and will call Joaquin when we need another vehicle.
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September 2024 by JAVIER FIGUEROA
Excellent service, very friendly and they helped me a lot Suad Alushaj I very nice!!
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September 2024 by rob rios
Christine is very helpful,she is the only reason i go to Mcgovern Ford
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August 2024 by Rob Haley
Worked with Christine on a service issue that Stoneham and Bonnell Ford dealerships could/would not handle appropriately. Very pleased.
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August 2024 by Felicia
Kyle made my experience extremely pleasant. Absolutely stress free . And gave me a awsume price. Kyle went above and beyond and I appreciated that.I would say if you are a women looking for a new vehicle you have to check out McGovern ford ask for Kyle .He will treat you right .
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August 2024 by Sandra Menjivar
Great experience Juaoquin was excellent.
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August 2024 by Jose Meza
Saud was great throughout the process. We bought a 2024 Bronco and he was really straight forward with things, typically I get a weird vibe with most dealerships and specific sales people but he made it feel more natural throughout the process. Highly recommended.
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August 2024 by Troy Wise
It’s taken me a year to finally right this as I’m still finding problems caused by a mechanic at the dealer. I buy a lot of vehicles for personal and for business. We purchased our expedition last fall, I specifically asked that I wanted to hear the vehicle started up and when I arrived the vehicle was already running out front. I specifically asked the salesmen if it made any noises and his response was “no” so I believed him. We sign all the paperwork and things were fine. We put a deposit down and everything was done, we had accounts on our former bronco as well as the expedition now. We then got a delay of a week for it to “go through the shop” after about a week we get a call that they did not have the title and needed it from another state. Another week goes by and at this point we pay a payment on our current bronco. We finally have them drive up for us to register it as they found some loophole and we were able to get a temporary plate but would need to schedule an additional appointment for them to come up and register it with us. The gentlemen who dropped off the car to us even said “I cannot believe some of the sh** they do here, they can do some incredibly shady things, I don’t blame you for being upset”. I finally get it home and the next morning come outside to the infamous cam phaser startup rattle. The exact problem I didn’t want to deal with. I express my anger and state I want our old vehicle back. They did everything in their power to ensure that that was not possible because it was already sold, mind you this was the next day. They drive back up to take our car to fix it, but mind you they did not give us a rental, which is insane to me as this problem was within 12 hours of us driving off with it. We had a 1 year old at the time and both work full time. After 2.5 weeks they drop the car off, which they drove back in 4a because the 4wd system was now howling and that’s how you get it to stop. I had to trace it back to a vacuum line left off. At this point I fixed that problem but continue to find problems to this day due to them. I did not get any paperwork as to what they fixed and had to pry to get it emailed to us a week later. I have since replaced the entire 4wd system as them driving an hour with the vacuum line they left off destroyed the actuators. I would love to know what was included on the “McGovern warranty” but it’s so vague and I’m not driving an hour to go back to deal with them at this point. I got a check engine light not long after that which was due to absolutely none of the intake system being tightened, it was all completely loose. I’m honestly not sure how it was even running or how much dirt was sucked in. I suppose I should have checked it over but life happens and I didn’t. About a month after that I found that the turbo boots were never tightened and completely loose. I can only imagine what under the hood could look like. Do yourself a favor and go somewhere else. They were nice when I bought the vehicle but it was amazing to see the lack of effort once they got us to sign paperwork. I eventually got to a point where I was texting the general manager daily for updates on almost all of this. We also got multiple late payment letters on our previous bronco to the point we had our first ever late payment on our credit report. Do yourself a favor and go elsewhere. I have absolutely nothing good to say.
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August 2024 by MALDEN BROADWAY AUTO BODY MALDEN BROADWAY AUTO BODY
Thank you Jeff exelent customer service
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August 2024 by Joe Mccormack
I had an appointment and dropped off my car Friday morning to have my audio system fixed as some of the speakers were not working. Saturday afternoon (12:30pm) I called to get an update and I was informed that my car hasn't been looked at yet. Their service department is closed Saturday afternoon (2pm) and all day Sunday so I just decided to pick up my car Saturday afternoon before they closed. I wish when I was dropping my car off for the scheduled appointment Friday morning that they would have told me they wouldn't be able to look at my car for 3 days! Needless to say if you book an appointment I would check to see when they can actually look at your car.
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August 2024 by Marie Smith
Wonderful experience from beginning to end!!!
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August 2024 by Libiana Araujo
the worst choice we had in buying a car at this Ford in Saugus where one became a nightmare we fought to have our car we have had a problem with it since 06/06/2024 rude employees hang up the phone in our faces until today our car is at Ford they told me to pick up the car with the problem because Back order if it took 3 months for them to just look imagine if we took the car out of the store run away from this store in Saugus
