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December 2023 by Mike M.
Came to yelp to warn people about Bill but found I'm not alone. Called to schedule (and pay for) a brief consultation for tax advice. No call back for a week, I called back and the woman rudely said that Bill wasn't interested in helping me. Okay, fine. Clearly he has more important people than me. But what irritated me was they didn't even bother calling me back or sending me an email and you know, treat me like a human being. Anyway, Bill clearly has enough clients and doesn't need the new business but it's too bad that he's no spring chicken and these reviews are his legacy.
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September 2023 by Cindy Georgiou
wow, they are so rude!! I called to ask about becoming a customer and the woman on the phone couldn't wait to hang up on me.. Take your business anywhere. They are more professional and legit businesses around! Surprised they can be in business with that attitude. I wish I could give zero stars! Dare you reach out to them. Stay away form this business by all costs!!
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May 2023 by Beauty With Rosie
Thanks so much for helping me through all the years. I always have great experience with Kristen and her team. Having her help on taxes helping my life so much easier and relief the stress.
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May 2023 by Rosie Tran
Thanks so much for helping me through all the years. I always have great experience with Kristen and her team. Having her help on taxes helping my life so much easier and relief the stress.
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April 2023 by Jeffrey T.
Maybe Bill was good years ago, but he's lost his mind in my experience. Check out yelp, others have had a similar experience recently where he cancels you out of the blue. He charged $150 for a return for my 19 year old son who's a dependent and a full time student. He doesn't need to file, I never asked for it. I asked the charge be reversed. They finally reversed charges but cancelled me as a client and would not let me pay for my taxes for 2023, deleted my account and left me without a return to file This is Bills the response to my email - completely unprofessional. Bill Burton
[email protected] To: Jeff Thompson Kristen Lord Cc: Rudi Cudmore Thu, Apr 13 at 11:26 AM Good riddance ! From: Jeff Thompson
[email protected] Sent: Thursday, April 13, 2023 9:46 AM To: Kristen Lord
[email protected] Cc: Bill Burton
[email protected] Subject: Re: Invoice 52139 from William Burton & Company, Inc. Kristen and Bill. Thank you for your high level of professional and honest service and for reversing all charges. Best of luck in your future endeavors Jeff On Apr 13, 2023, at 9:14 AM, Kristen Lord
[email protected] wrote: Jeff, We suggest that you go somewhere else for your return. We have reversed all charges. Kristen His behavior violates Society of Actuaries codes of conduct -- "A member will act on professional matters for each client or employer with scrupulous attention to the trust and confidence that the relationship implies" - Section IV part 1. ....My advice - cancel this guy before he flips out and cancels you and leaves you hanging and takes your confidential information.
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February 2023 by Victor Duclos
My family and I have been using William and his team for 8 years. He and his team are the best. Any question is answered when I call or they get right back to me. I recommend them for all tax purposes.
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April 2022 by Bob F.
Like most of the reviews here I was a long term client with an emphasis on WAS. My wife's father recently passed and she contacted Bill in January to clear up some outstanding tax issues. She was told by Bill via e-mail - which we still have - the following which is quoted verbatim: "we have extensive experience filing both final 1040 returns and MA Estate Returns ..." Then he ignores her phone calls for the next three months. When I went to drop off our 21 return I spoke to him and asked why he had not returned her calls and not only was told he does not do such tax work And told us to find someone else. He lied right to my face. worst of all, he never apologized for not returning calls. When i told him in no uncertain terms that he was a "***** - not the exact language I used - as not only was my wife still mourning but is also stressed about getting the estate return filed - he told me to go find another CPA. I told he has to be delusional that I would ever give another dime to our taxes. Bottom line: he is a degenerate human being, devoid of any professionalism or empathy. based on how I was treated, I can only imagine the stories his employees must have regarding his infantile outbursts. The man should seek help.
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November 2021 by Justin Boudrow
I actually used this service a few times for personal taxes without incident, then suddenly this year experienced one of Mr. Burton's bursts of shocking unprofessionalism, similar to what several others here and at their unclaimed Yelp page have described. Definitely not worth the risk.
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October 2021 by Justin B.
I actually used this service a few times for personal taxes without incident, then suddenly this year experienced one of Mr. Burton's bursts of shocking unprofessionalism, similar to what several others here have described. Definitely not worth the risk.
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October 2021 by Jorge V.
I have my personal taxes and business taxes done by Bill Burton & Company for over 25 years. Always with great knowledge on time and efficient. Highly recommended.
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April 2021 by Laurel C.
Very knowledgeable and excellent service! We have been Bill's clients for many years. The staff is knowledgeable and extremely helpful.
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February 2021 by Keri Clendening
William Burton and Co are a breath of fresh air. They are great to work with, very responsive and get sh*t done. We had a horrible experience with our prior accountant and are so happy to have found WB & Co. You will not be disappointed.
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February 2021 by Thomas Smith
Best people that can be trusted
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May 2020 by Felipe Fernandes
When you call asking for information about your tax returns that they did and they give an attitude and hang up on you it shows how unprofessional they are! This year will the last year I ever do anything with these unprofessional CPA!!!
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March 2020 by Mary Beth C.
I have been going to Bill for probably 15 years. This year was the WORST ever. Whomever Rudy is took messages for questions I had for Bill regarding my return and never once were my calls returned. What was returned was my tax return with a note from Bill telling me to go elsewhere. I was so pissed that i took the return BACK to Bill and put it back in their mailbox.I called numerous times to tell them i put my return in the mailbox and Bill picked up the phone and called me a real "***** and then spelled "***** out for me and hung up on me. I had to call the Saugus Police to get my return back. Bill i think its time for you to go out to pasture. You are a crotchety old man. My return is now at H&R Block. Shame on you for talking to me like that. Bill only likes wealthy customers. In his defense i never paid him on time but this year apparently really annoyed him. But, he ALWAYS got paid. Thanks Bill.
