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January 2024 by Denita S.
I came in the store right after a power outage to print some documents and I was greeted and taken care of by the sweetest woman (Danijela, hopefully spelled correct) who handled their situation so well. I appreciate her kindness and patience during my visit.
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January 2024 by Gina Lopez
Danijela and Dorothy worked so hard on my project and gone it done it quickly!
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January 2024 by Milania Mavlovic
Danijela was very helpful when I needed assistance and she was professional. Lisa helped me when I picked up my order. This is the best Staples.
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December 2023 by Kathy D.
(Almost) all of the staff are very helpful. Some a bit rude. But, the biggest problem is their internet service is awful. I couldn't even use my 5G. Could barely return an Amazon package because I couldn't pull up the information/bar code on my phone. I couldn't print because of the same problem. I will not go there again since I can barely get anything done. The manager was super nice and said he has forwarded on (many) people's complaints to the higher ups, but not much they can do I guess with the building structure. Of all places, an office store doesn't have good Wi-fi????
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November 2023 by eddie hornedo
I have been doing B to B with this Staples over 6 years. I have always had a pleasant experience with all the staff who recognizes me if I walk in. The manager knows me if he sees me as well. Today, I had a young girl in printing disrespect my wife while we were there to pick up an order of business cards that was ordered on September 28th. She said that I needed to come back when manager was there because it was " a few months" since they were ordered and they couldn't sell them to me. When my wife corrected her by saying it wasn't a few month( one month and a few days). She became combative. She said that my wife was trying to correct her and became disrespectful. This place is so convenient for us and I really hate to not come back here again. I will pick up my business cards tomorrow and cut ties with them. This individual needs to be retrain on customer service. We own a business and customer service is our priority.
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November 2023 by Katiria Gomez
Worst staples ever! Just cause I asked to be walked through with the printers I was treated bad and hit by the swinging door! They did not wanna give their names supervisor Lisa did nothing about the employee hitting me with the door. And the Boss Tae kim did nothing!
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October 2023 by Tessa Alexander
They're absolutely incredible there!! Amazing printing services. I had a banner, a large poster, business cards, and multiple signs made there. Had the pleasure of running into a Revere City Councilor there and he's very kind. Always vote for Morabito in Revere. I once saw the man wait for a simple sticker to be printed at a grocery store, by the pizza maker, for a LONG TIME, with a smile on his face. That is a patient man ?
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September 2023 by Monica Crisp
Went for printing services last month and USB drives don't work on printers. Returned this past weekend they still don't work. Unfortunately the staff weren't helpful, walked right past me and went up front to register to chat and hang out with other staff. No worries though I took my business elsewhere.
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August 2023 by Noah James
Came in to buy an envelope and print a return label for an online order from somewhere else that I needed to return. Employees were super kind and helpful. Helped me tape everything and shipped it for me.
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August 2023 by Noah J.
Came in to buy an envelope and print a return label for an online order from somewhere else that I needed to return. Employees were super kind and helpful. Helped me tape everything and shipped it for me.
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July 2023 by Ob Perez
The place is organized they have other products but they have to hire more people for helping customers. Sometimes people don't know how to use computers or how to print or send an email or fax and they need more people they have to be able to help those customers. In addition, now they have Amazon returns and it takes forever.
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May 2023 by Roun Roeun
I have ipostal at this center. The staffs were very helpful.
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July 2022 by mona joseph2
I went to staples and got free copies and staff is amazing now I'm going to start going there to copy and print papers
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July 2022 by Jeffery Thompkins Bsa Mba
After Spirit Airlines Lost the poster that was needed to present at the World Orphan Drug Congress for this very trip (as in the reason we came) my business partner was understandably upset! I had to remain calm even after realizing it in the uber from the airport, then going back to the airport in a different uber and hearing her fuss, cuss and worry, and being told they didn't find it or know where it is. Having to think quickly going into the email and getting the file and calling and explaining the situation to a local Staples the rep Danijela took on the task and had a 36x54 poster printed in 2 hours! Oh yeah went back to check in at Sheraton and because our flight was delayed they canceled our reservation, leaving us having to scramble to find suitable accommodations. Danijela was so awesome, she even made suggestions to make the product better, and coming from Las Vegas; her service and outgoing demeanor was a life-saver!
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June 2022 by Stinley Pierre
If you ever need anything to be printed Danijela at Staples in Saugus is the person you need to go to! Danijela represents among the highest levels of customer service I have experienced. Information was accurate, responses to any questions were turned around very fast and she was able to make adjustements to make sure the badges came out more than perfect! She always goes above and beyond when printing and cutting whatever badges I order. Me and my team will only go to Danijela moving forward to get our badges made!
