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August 2023 by Ghoulie X
The worse bought a car from them they have no consideration in fixing their cars they will lie and tell you they don’t sell broken cars, but less than year brakes are destroyed rear view mirror is hanging on for its life and running into problems consistently for $16k this is not somewhere you would want to spend your money
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June 2023 by Jasmine Najafi
Purchased my car remotely from 500 miles away! They helped me with financing, and shipping. The team is super friendly and communicative throughout the process. Strongly recommended!
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June 2023 by Colby Murphy
Sold me a car that had emission defeat devices and fatal engine flaws. Shady dealer, do not use.Old review:I bought a 2013 GTI from here recently. Alireza helped me out so much. I had a busy, conflicting work schedule, but we were able to work around it. They even offered to drive the papers I needed to sign out to me, 2 hours away. Very accommodating, very helpful.
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February 2023 by Shawn'Tay Burton
I had a swift experience at Saugus Auto Mall. S/o to Ali and crew for making my auto purchase seamless. Will definitely be recommending to friends and family.
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May 2022 by Jerome W.
Very accommodating, very reasonable, very responsive. First time I'd purchased a used car long-distance, so I had my concerns. They quickly provided an over-the-phone video walk-around of the car. I hired a mobile mechanic to check it out. They had no objections to that. He found a couple of concerns, not super-serious but worth mentioning. They were quickly addressed. The delivery, online exchange of payments and documents: It all went without a hitch. I would possibly shave off half-a-star because the price for the car was higher than similar vehicles online, but when I saw how clean and sharp the interior and engine were, I felt it was worth it.
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March 2022 by robert frandsen
Just bought my Audi Q5 from Auto Mall. The reason I stopped by is because of all the great reviews! The reviews were spot on and I really enjoyed the whole experience. I highly recommend this family owned business! They provided the best and easiest car buying experience I ever had. Very knowledgeable, no pressure, and provided amazing customer service.
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December 2021 by Nico G.
they also own autohouse usa be aware from both dealership and owners (not a good place to buy cars )
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December 2021 by Matthew Puemape
When looking for a vehicle online I came across Saugus Auto Mall and headed right to the dealership. I was greeted with a very kind customer service when purchasing my car. I would definitely recommend going here to buy a used vehicle as they can service it!
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May 2021 by Bethany Leary
Don't ever buy a car here. Unprofessional after you buy it. They have changed there name to PRIME. Are affiliated with 2 other places. Beware. I have had nothing but problems since I drove my Q7 off the lot. Run....
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January 2021 by Dara Herlihy
Bought a used car here. They were all great to deal with. An issue wasn’t a problem. Friendly and honest. Highly recommend and hope to do business here again.
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January 2021 by Mireille K.
My car buying experience from Saugus Auto Mall was excellent! The customer service we received with the person we interacted with, Ali, was particularly agreeable. We went to test drive the cars on a rainy day, and the ever-so-positive Ali provided us umbrellas and went out of his way to ensure we didn't get rained on while checking out the different cars. Also, he was very attentive & patient with all of our questions before and during the car-buying process. Lastly, once we had our mind set on the right car for us, the financing process went quickly and smoothly, with Ali keeping us updated at every step. Highly recommend!
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December 2020 by Marlyn Dumont
Bought a 2010 G37 from Here a few weeks ago. Ali and everyone here were so helpful and honest. The car runs great and my son is so happy with the purchase!
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October 2020 by Joseph Andrade
Highly recommended! Do see Ali!!
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October 2020 by Colin Keefer
I live in Northeast PA and found the car I wanted at Saugus Auto Mall online, and after having an inspection done, went and picked up the car. Ali was very helpful and polite. When I arrived he had the car washed and filled with gas for me. I looked around the lot and it seemed like the rest of the cars they had they were in very good condition. This is definitely not one of those "beater" used auto lots, all the cars seem to be cared for and well maintained by both previous owners and the Saugus Auto Mall staff. I was worried that the car was not going to be in the condition that Ali had assured me it was, but I can confirm that he was telling the truth about the condition of the car and can vouch for his trustworthiness. Highly Recommend.
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June 2020 by Maddie Campbell
Mike and Ali are wonderful, responsive, diligent and experts in their industry. I was a little stressed about finding the right car, especially within the time frame I needed. I called 9am on Saturday morning, was directed to easily fill out an application and by noon, Mike had already found financing and had everything ready for me to look my new car. I had my 3 year old with me during this process, and Mike was so patient with both her and I (and with the extra time it takes to get things done when a toddler is present lol). Best experience I've had at a dealership, very fair pricing as the cars are in excellent condition, and an all around relaxing and comfortable process from beginning to end. Thank you guys so much!
