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December 2023 by rachid mfk
Always clean and the staff are always very friendly and helpful
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December 2023 by Gabriela Bonilla
I called them like a lot of times if they Can cancel my membership they always said that I have to write a letter, I don’t have the time to write a letter if I don’t go personally is because I can’t and I don’t live there and I just want to cancel a membership and the person that is on the phone he only keep saying that I have to write a letter I think that’s stupid and I asked him if I can talk with a manager he only said that he wasn’t in the desk and he don’t know a what time he comes back and he just put me on hold when I was talking to him I think that’s not right I hope somebody can respond me and help me with that issue
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November 2023 by Monika Horava
Clean gym with equipment that actually works. Good customer service!
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October 2023 by Bruce Aleo
I’ve been working out here since they opened there doors and I absolutely love everything about this gym.First I will say that they have the friendliest staff of any other Planet fitness I’ve visited.Alicia is a crowd favorite there and it’s because she’s always greeting everyone with her big smile and is always happy to help with any questions you may have. Her positive energy is contagious!This Saugus location is the biggest on the north shore and they have the cleanest and newest equipment.If you have the black card you can take a guest for free and you have access to the Planet fitness Spa massage beds and tanning beds.I highly recommend this Saugus Location to anyone looking for a great gym workout and quality experience!
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September 2023 by George Drugas
Clean, well lit, comfortable and the employee at the desk is very personable. I am at the Saugus location because my home club, Reading, is going through renovations.I may just stay here!
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September 2023 by John DiTomaso
Saugus location is excellent. Nice layout and friendly, respectful atmosphere. All ages.
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July 2023 by Christine
Why is this gym even in business? If you feel judged and inform the staff none of them know how to handle anything as they're all too young and not management material. And good luck finding the actual manager lol. Never around! What kind of equipment do you want to use? A treadmill, a treadmill or a treadmill haha. By time you walk to the equipment you've already gotten your excercise...the walk is like a mile. If you like spin bikes pass on this gym. Not one to be found. If you like to not be judged, good luck. And I thought the meat market was the butcher shop! Nope! It's this gym! And if you don't like how things are going, forget informing this staff. They are children, not management. Sad that it's such a great location. Too bad they have not made the most of it with the people amd equipment that is in place. So, a big two thumbs down on this place! I won't be back!
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June 2023 by Winter Storm
I was stalked in there by a couple of men. One was watching me work out on one of the machines so when he went on the sane machine from his same point of view I filmed him and posted to my private Facebook page. A week later i got a call stating that they banned me from the gym. I explained first that I was being harassed but the assistant manager, Dan, did not seem to care about the harassment. Only about the post. I also stated I was unaware of their policy but again, he did not want to hear about it. He cut me off over and over again and then hung up on me. Also, there was no way they could have known it was me unless they violted my privacy and gave out my personal information to said member. I would not recommend this particular Planet Fitness to anyone as it is a franchise and run by ignorant people that do nothing to work with its members in a professional manner. The owner/Manager Rob, should educate his employees and especially his Assistant Manager on customer relations. If you don't want to be harassed in any form in my case by men, then I would stay away from this gym.
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June 2023 by Tom Mathis
Friendly staff, very nice place all around!
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June 2023 by gp 1
First of all they lack good equipment and also they don't have enough equipment. Every time I go to use a piece of it. There is someone on it or they are sitting using their phones for a long period of tim. Also I am a woman and there are a lot of men there that give you a hard time. They approach you they stare at you and it's just not a comfortable place for a woman to be. I had brought this to the attention of the assistant manager and the manager both of whom did nothing to render the situation. Needless to say I will not be back to this franchise as it seems to be very male oriented.
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June 2023 by Christine P.
I was being harassed by a member who just sat there and watched me work out. I took a video of him afterward and posted to my Facebook because I was a little shaken by it. A week later I get a call telling me I've been banned for violating their filming policy. First, I was never told about this policy. I then called the Assistant Manager, Dan, who is not very educated in customer relations. He was talking to me like I was a criminal. I tried to explain everything to him. He accused me of yelling at him whish I was clearly talking to him. He would not listen to my point of view. And then he hung up on me. I know because it was just a He said she said situation. But his customer service skills are severely lacking. I made an honest mistake and was banned from using their gym which in my opinion extremely harsh. I'm a very honest, hard working person and never have I been treated with such disrespect. I'm sure Dan did me a favor in the long run.
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May 2023 by Bill Kenney
Great friendly staff always clean that's my gym
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April 2023 by Zoe Morosini
Great space, location and offerings, but soaps are not refilled in the restrooms often enough. Considering all the illnesses around, it would be nice to get my hands clean pre- and post-workout (as is recommended in every PF club). Arrived 2-1/2 hours before closing on a Sunday, and there was no soap in the restroom, so I told the front desk. An hour and a half later? Still no soap anywhere. Do better!
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April 2023 by Richard J.
Cleanest and most spacious Planet Fitness that I've been to. I go out of my way to come here
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March 2023 by Annmarie L.
terribly disappointed Planet Fitness Saugus MA sucks. I went in 1 year ago and asked to try for one month... 2 memberships... they made me sign and give them 2 forms of payment but ASSURED me I could quit anytime no questions asked... well I told them I just wanted to see how it was, that I wasn't around during summer, so I was trying just the one month. When the month was up, I told the guy at desk I was ending my Membership but that I'd likely be back in September, he said I had to call Britney the manager. So I did, I also asked for her email address. I called her and emailed her April 2022. They charged me again in May. I called again in May. They said it was because the system was backed up. They played the same song in June. July and august. I sent 3 letters and numerous emails. I called and they said I had to speak to manager and Brittney wasn't there anymore. This went on month to month. Went in person, I continued to email and call. It didn't matter how much they assured me I wouldn't be charged again, they still continued to charge me $48 each month.., no it's not a huge amount, but it's not the point. This past February I went in again and dropped off a letter and copies of all other letters and emails I had sent, the kid working said I should call and speak to manager - again. So I did. This time he was so rude I asked how I can get a refund he laughed and told me I cannot. The kid was so nasty on the phone and then put me on hold but never came back/ I'm so disgusted with planet fitness Saugus and this is the exact reason I stopped joining gyms. such a scam. Disgusted. They took $524 out of my account after I quit every imaginable way. They wonder why people lost their shit.. #planetfitness #planetfitnessworkout #Planetfitnesssucks #planetfitnesslied #HelpMeHank #wtfjusthappened Planet Fitness planetfitness.sk #gym #cantquitplanetfitness