Pet Stores in Saugus, MA

“Regina at the Saugus store is amazing. She remembered my dog had a chicken allergy and stopped another regular from giving her a treat w/chicken. She is always so helpful and my dog loves her so much that she finds her in the store immediately.”

“I just wanted to leave a review (as it seems this day and age people are quickly to point out the negatives). Customer service in MOST industries are sadly going down the tank but I have to say I was pleasantly surprised of the staff at the Saugus Petsmart. I generally don't like "big box" stores specifically bc usually customer service stinks. But ANTHONY (both) and David along with a few of the female staff members Rebecca? were very pleasant and super knowledgeable. This was my kids & I 1st time in a "petstore" as we went to purchase our 1st fish pets. We got a tank and all the fixings. Acclimated our fish. However, sadly the new tank had a leak/hole and one fish didn't last 48hours. We swapped out with no problem but then after 24hours the filter was making a horrible sound (if this isn't a sign not sure what is) lol The store manger Anthony was super helpful and took initiative to get us a new filter which is currently on order. The follow through and kindness that we received at this location I think should be acknowledged (bc it's hard to keep employees these days) and I feel very satisfied with the service we received thus far. Note: I never give 5 stars unless it's "Disney World worthy" and if our purchases worked initially probably would of done 5 (granted not their fault) but 5=almost perfection, 4 right up there!”

“this is by far one of my favorite jobs i have worked for. the manager is very sweet and the staff are also as awesome! i have felt very included and comfortable here thanks to the type of environment they provide and work towards.”