-
October 2023 by Anxhi Kraja
The best
-
October 2023 by Casey Jones - Gajewski
The staff I had was informative. He even placed my wipers on my truck, albeit wrong, but placed them on. I just had to remove a part that he left on!!
-
February 2023 by mike collins
Drove clear crosstown in traffic and was three minutes before closing time and nobody would come to the door they had it locked 557 I was there they close at six I already had the parts whole family.
-
November 2022 by Arthur S.
No big deal here. I needed a part and I was told they don't have it. Another employee said they have it. Good thing he was listening. Gave them my AAA card for discount got home and looked at the receipt. The discount wasn't given.
-
October 2022 by mike smith
I have a shop and set up an account I bought a medium tube of exhaust putty and was told the price went way way up, so I paid $26.00 on the spot. I left and looked up that exact item on goggle $6.99, same brand and size, everywhere and I called them to confirm in stock and price. The first delivery I called in was for a "engine oil" cooler hose and they showed up with an "transmission" cooler set for double the price. They said they would get the right set and bring it back, its been two weeks and I have never heard from them again.
-
September 2022 by C Anslono
Bob is the best of the best! He is extremely knowledgeable, professional and uber patient with all my questions. His calming demeanor takes away my do it myself fears.
-
August 2022 by Brandon Swan
Mike, Gabby and Bob all worked together to take care of my needs. They went above and beyond (especially Mike M) to make sure everything I needed was taken care of. I do not believe I can get such great service anywhere else.
-
July 2022 by Leith Campbell
Just wanted to thank Carlos and his superior customer service regarding my 2013 Dodge dart HVAC blower motor.
-
April 2022 by George DiCrescenzo
Great customer service I only say that cuz the guy was great
-
February 2022 by Gary King
Some of the better quality parts you can buy from parts places... 100% better than autozone or pep boys
-
January 2022 by Aaron D'Antona
Wow! There’s something to be said about great IRL customer service and dependable products. Huge fan of this place. Not all NAPA auto parts are created equal and this one makes the top of my list. Right off route 1. You may pass a competitor auto parts store. Don’t fret. Totally worth it
-
August 2021 by Lima Beanflickr
Bob was a great help and it was nice meeting him, he’s like a million years old and still works just as hard as the younger guys.
-
August 2021 by Stewart Little
Good parts great service, these guys deserve a raise.
-
July 2021 by Ida Iannalfo
NAPA has great costumer service! I came in for parts and the auto technicians John and Bob were very helpful and knowledgeable with everything I needed for car. They had all parts in stock which was a big plus as I was crunched for time. I would recommend if you need parts shop here first.
-
July 2021 by Sean Kenney
Great customer service from Napa Bob and John they were both very helpful. I will definitely come back to Napa Saugus for all my automotive needs.
