Macy's at Rogue Valley Mall is an iconic department store offering a first class selection of top fashion brands, shoes, clothing, housewares, gifts, and furniture. The store has been revamped, with the cosmetic section noted for having plenty of selection, though the perfume section is largely staffed by other companies. The management is described as very responsive and customer service first, with specific staff members receiving high praise for being helpful and heroic during busy periods, significantly improving the shopping experience. However, the store often becomes very crowded, especially during the annual Christmas rush, which some find overwhelming. The hectic environment can lead to items being left on the ground and long checkout lines, with some shoppers observing a lack of tidiness and describing the scene as hectic and packed. Despite the crowds and occasional disorder, many customers express a long-standing fondness for Macy's, stating they like it and always have. The store remains a popular destination where shoppers can find what they are looking for, even if the layout has been switched up some.
