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March 2024 by Tyson Rainho
Kevin did an amazing job, he is a great person
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March 2024 by Devin Looney
We came in to check out wedding bands for our wedding I have to say the customer service was spot on we were immediately greeted by Kevin which is always a plus but Kevin also took very good care of us was very knowledgeable and helped us find the perfect rings for our special day all in all I would rate this experience a 10/10 highly recommended.
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February 2024 by Arundeep Patwalia
Came here to buy a ring. Anna was so sweet and helpful. She made sure to give us all of the options possible within our budget. Def recommend
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February 2024 by Colleen Falzone
I went in to have an inspection done on my diamond wedding ring that my husband bought me years ago from Kay’s. Kevin the Salesperson was incredible! I just wanted to try on different pieces of jewelry. Kevin was absolutely wonderful about it. He gave me information on different things, like Lab Created diamonds. Never did he rush me or was he pushy. He has an an outstanding personality! Takes his time with the Customer. We felt like we made a friend. I wasn’t planning on purchasing anything, however my husband bought me a $900 pendant. Kay’s is very fortunate to have Kevin! We spoke with the Manager Jodi to tell her about our experience. She was also just as personable. Kevin also sold us the protection plan, and asked if we would like to donate to St Jude. Which we donated $50. You don’t get good Customer service now a days . It’s Sad but true, It was such a pleasure to go into Kay’s and have such an amazing experience! We will be back! and highly recommend your company! Definitely call ahead and see if Kevin is working! Thank you Rocco & Colleen Falzone
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February 2024 by Guillermo Hernandez
The staff were very helpful, friendly, and made the experience pleasant.
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February 2024 by Brian Alongi
Kevin and Ben in Saugus, MA were outstanding and great service !!! Thank you !! Brian A.
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February 2024 by Laila Che
Thank you so much Kevin!! He’s such a great help, informed me on so much. Super sweet guy!
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February 2024 by Joe Mattingly
Very helpful, Kevin and Ben were such a great help will be coming back thanks to them!!
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January 2024 by Emmanuel Zakari
Very good employee .Ana helped me pick out nice rings to choose from .Very knowledgeable about real and factory diamonds . Learned alot
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January 2024 by Carrieann DiCicco
The Saugus store has some of the nicest people on the floor. I have been a few times this past month and Ben Kevin and Gio have been fantastic to work with. I look forward to another future purchase.
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January 2024 by Joss S
I worked with Kevin, and i’m not the most conventional looking jewelry shopper. A few people looked but didnt seem too interested in helping me but Kevin was so kind, relatable and helpful. He found me the perfect chain when I was having a hard time finding the right one. Would absolutely work with him again.
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January 2024 by Sunwoo Bae
We had a great time with Ben looking for options for our wedding bands! Would def recommend!!!
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January 2024 by Scott McDaniel
Ben did a great job showing us the rings and very knowledgeable!
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January 2024 by Josh Crampton
Kevin was very helpful, informative, and friendly.
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January 2024 by Hernando Ortega
The level of customer service that Kevin and Ben demonstrated to me is unmatched, and they should be rewarded with the highest customer service award.Very professional and they so welcoming, Kevin listened to what I was looking for and showed me all the options they had.It was such a great experience, because even before they knew I was going in to buy something my 2 year son being a toddler ran into the store to look at everything and Kevin and Ben were friendly and gave him a ballon to play with even before they even knew I wanted to buy something.If you want to feel welcomed and be treated like a human being and want great customer service, I definitely recommend visiting the store and asking for either Kevin or Ben they would not let you down.
