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“Baa Humbug, it’s just so sad that the manager Kathy made no effort to rectify a mistake made by a sales rep. My kids will not be getting the Christmas gift they asked Santa for this year. I went into the store in Saugus to purchase two apple watches, made it clear I needed the watches for Christmas, there weren’t any in stock so the rep offered them to be overnighted, I agree to pay $14 extra fee, then asked again before I signed, the sales rep assured me that yes I would be getting the watches overnighted. To my dismay I received an email two hours later saying the watches would arrive the day after Christmas. I called and Kathy told me there was nothing that she could do once the order was placed. Doesn’t matter that is was their employe who made the error.
No way to fix it?? No solution??? It’s just the way it is....
Merry Christmas Verizon”
“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Joel was so very helpful— knowledgeable and a champ at multi tasking, pleasant, personable. Five stars. Will definitely come back to this branch again, great experience.”
“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“Great experience with Juan. I had an appointment to upgrade my phone and he was very helpful. Very efficient and was able to explain all the different deals and options clearly.”
“I recently had the pleasure of working with Jeff at the Verizon store on Paradise Rd in Swampscott. Jeff made upgrading my phone so seamless and easy. He walked me through the entire process and was very accessible & responsive to my needs along the way. After the upgrade, I had a few issues come up & Jeff was incredibly helpful, professional and kind along the way. I would recommend this store without reservation. Great experience!”
“I'm writing today on behalf of myself and another customer Peter Gould. We recently purchased new phones. And our sales rep was Kapur Kashim from the North Reading Verizon location. We both were so pleased with the customer services we received by this gentlemen. We felt it was important you know that two customers appreciated the knowledge and the kindness Kapur expressed during our current purchases. Satisfied customers. Lesley Mcgrath and Peter Gould”
“Leisha and Brian were absolutely outstanding. Leisha went above and beyond to help me reactivate a new phone after I had accidentally broke my original one. She was patient, informative, hospitable and helpful beyond expectation. I will definitely be coming back for service at this location for future service. Thank you both for helping! :)”
“My experience at the Somerville store was outstanding. Mida helped getting everything that I needed. I can say I took her time but she accomplished what I needed. She also multitasked with acknowledging others back and forth but I felt completed at the end of day. Her colleague Sasha were there as well making sure we were ok. I thank them for being patient with me throughout purchasing my new phone and getting a new line.”
“They helped fix my newly activated phone when the online number port was screwed up. T-Mobile service is okay, but could be better, but the employee at the store was very helpful in fixing the port issue.”
“When in today to have 3 lines that I transferred over from a different provider fixed because esim needed to be activated. No complaints what so ever. Customer service was great.”
“Jay and Ari were incredible here. I came in to add a simple teachers discount and ended up saving a ton of money and learning about a deal my plan had for new phone. Big wins all around. jay and Ari were super nice and helpful 10/10 would recommend working with them to anybody.”
“I recently went to pick up my internet equipment in-store, and I had a great experience. I met David during the visit, and he was incredibly helpful and friendly. He made sure I had all the information I needed and even took the time to answer my questions. David's customer service was top-notch, and I left the store feeling confident about my new internet plan. Highly recommend this location for in-store pickups!”
“Kevin,is excellent and very professional when the extra mile. Very positive experience with t mobile Coming back to t mobile 6 years much better experience than verizon.”
“Samara was exceptionally helpful to me. She would make a tremendous teacher. She walked me through some issues I was having with my apps, getting rid of apps no longer needed.
Most of all she taught me how to work on the phone myself!! Thank you T Mobile for qualified staff like Samara.”
“Signed up with T Mobile yesterday and was helped by Alexis. He was very helpful and patient with me as I spent over an hour (and 4 agents ) trying to get AT & T to provide a transfer pin #.As soon as I stepped out of the store I got a call from T Mobile transfer team asking for the transfer pin so I almost lost my mind as I had to spend another hour and 3 more ATT agents on the phone after already doing it.The process was brutal but no fault of T Mobile- def will be back to this location.”
“Massive thanks to Tony at T-Mobile who helped me out today with a sim that would work while I was travelling! I was having a terrible time with roaming and my phone can't use an esim. Tony checked that my phone wasn't locked then got me access to an affordable plan. I really appreciated his help and attention to detail. He made a stressful situation so much easier. Thanks mate!”
“Vincent and Anyeli are super knowledgeable, work well as a team and are extremely professional, demonstrating outstanding work ethics and assisted all clients from beginning to end in a time efficient manner. It's a honor to be served by them! This will be my home base location as long as they are here!!”
“I was in 4 years ago and gave 5 stars! I was in again today and the young Men that were in the store were fantastic. I cannot say enough about their professionalism and how helpful they were! Jason was amazing!”
“I was at T- mobile store in Peabody and I was help by one of your representatives by the name of Jaden R. He was very polite and help me with all my problems I went with to the store. I will recommend him to any of my friends or family members to that particular store by Northshore Mall in Peabody. Thank you Jaden for your service.”
“I was looking for a phone charger and I happen to stop into the Verizon. I was reluctant because I feel like a lot of salesman try to off charge me or convince me to buy things I don't want. So I usually be a really upfront and just say I want what I want. My salesman today was Martel. I asked him for a charger wire in a block. Instead of trying to charge me for the most expensive item showed me the item I was looking for I was completely honest with me. It was the first time I had a good experience at Verizon. I would recommend coming to this Verizon location and if you're not happy with your salesman ask for Martel he will treat you right.”
“I have to give this store five Stars. I received incredible service from Miciah who was able to efficiently serve two customers at a time. T-mobile is very fortunate to have a Technician of this caliber. He was courteous and friendly to everyone who walked in the door. One issue I did notice that those who were told 1 or 2 were ahead of them, left the store and came back only to find 1 or 2 still ahead. Best waiting your turn. The Techs are very good and efficient.”
“After a nightmare with T-Mobile for the last 12 days, Estefany provided exceptional customer service. She explained everything thoroughly, was very kind and provided nothing but positivity and solutions. She was able to get my phone back up and running! I highly recommend the professionalism of this location and their mobile experts. I will be returning to add a new iPad line to my account with Estefany very soon! Thanks again!”
“Had a disappointing situation when I added a new line/device. I went into this store for help and the manager here was amazing. He more than made up for the trouble we had. We'll likely always go to this store from now on.”
“Stopped in to ask a question about signal strength issues in my apartment, and Yareliz D was really helpful - even though I wasn’t there to buy anything, she helped me figure out what the issue is and how to get follow up support from customer service.”
“My fiancé and I came into the mall today needing to start a new family plan and we were lucky enough to work with Jennifer who was so helpful and helped us through everything even though there were several different levels of complexity to move our lines over…if you visit the store definitely see if Jennifer is there, she is great, was so nice, and gave us great service!”
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“Highly recommend the Xfinity Saugus store because of their amazing employees! Javier assisted me along with John and Angelise. They collaborated and listened to my needs and guided me to the product that most fit my needs. I am highly satisfied with the product as well. In my professional opinion, all three service representatives are "manager material" and I hope their customer service, interpersonal skills and intellect are recognized by Xfinity asap. I'll be checking in from time to time. Thank you!”