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March 2024 by Amy J
Cant even through to a live person!
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February 2024 by Tim Patten
Great service
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April 2023 by Beth Parkington
Think twice about using H&R Block. $3,328.00 error made by a "Master Tax Advisor" at the Saugus, MA location during Covid-19's no contact/drop-off only tax prep season. Because I was not given the opportunity to purchase Peace of Mind during the drop off only tax prep season no one at H&R Block will give me the time of day. No accountability to correct error, blamed the software as a cover of incompetence. Escalated issue to branch manager and was basically laughed at and told that "no one could/would help me. Manager would ask her district manager, but the answer is NO. Not in the history of the company will H&R pay out for a mistake". Opened and escalated a second issue/concern case - that was 2 weeks ago, when I called to follow up last week the H&R Rep said that "there were so many complaints, they are just can't handle responding but my case would be placed as urgent". No response to this day! But I was sent a check for only $400 ish dollars - fine print enclosed in a "Dear Client" letter is that H&R Block wants me to cash it so their obligation to me is done...waiting on that second check for the remainder of what is owed to make this situation right! Do better!!!
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March 2023 by Ellen Obrien
Quick, Easy and completed and submitted immediately by a totally knowledgeable preparer!
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March 2023 by Anne W.
So frustrating!!! Don't bother trying to use the online booking tool. 5 Times I've used it and I ALWAYS get a call back saying, "sorry" that time is not really available. Either fix the calendar or don't make it available. I'm going somewhere else. If they can't even book appointments correctly, why would I trust them to do my taxes!
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March 2023 by maxwell whyman
Lisa was very helpful and made this very easy for me. I highly recommend.
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February 2023 by Gerard Oathout
She was very professional quick and offered alot of help with my taxes this year
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May 2022 by David Elliott
Deborah Schultz at H&R Block (Saugus, MA Location), a consummate professional makes me aware of all the issues I need to know regarding my tax posture and solutions every tax season.I have used H&R for many years, and recommend their tax service.Dave ElliottSalem, MA
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May 2022 by PATRICK LAFERTY
Do not use Lisa Stone unless you want your bank account info and tax info wrong. My bank account info was entered wrong by Lisa and issue was never solved by anyone at H&R Block. Even after manager admitted to her putting in wrong bank account information. Then after wrong bank account information that Lisa screwed up, got a letter from the IRS saying Lisa Stone also computed my taxes wrong. Which is changing my refund amount I was told I was getting. Her poor tax skills have resulted in me not getting my refunds, paying for their services and also late fees on my taxes owed. Lisa Stone and the manager of this office have a maximum of a 2nd graders IQ
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April 2022 by Lisa R
It was extremely distressing that I went from a $169 service fee last year to $215 this year. The only change in taxes for this year was I did not have unemployment (minus a form), but I had interest on a savings on bond (plus a form). Considering I am single, without property, or children, and only one W2, I cannot justify now a $215 bill. I will not be back.
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April 2022 by Richard Santangelo Jr
I've been working with Colleen for a number of years and she is the best. Always knowledgeable, funny, and is patient when I ask a ton of questions. She always takes her time and I never feel rushed.
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March 2022 by Gina Domenico
Colleen is WONDERFUL, I highly recommend her and will be returning to her next tax season. I work out of state but my primary residence is in Massachusetts. Colleen was more than capable and willing to assist me in my complex tax return. She is extremely educated & professional and is able to connect on a personal level as well. Thanks Colleen for being so hard working, trusting and proactive! 10/10
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March 2022 by Renee Wing
The treatment first of all. Debbie was very professional but warm and knowledgeable. She is always very helpful also.
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February 2022 by Dany Acosta
I definitely reccommend Sharon as she does an incredible job! The place is accessible to get into the building. Was a little hard for my Lyft driver to find, but not the business fault. Sharon was incredible at helping make the signing pad and buttons, along with educating me in taxes very accessible considering that I am completely blind :)Sharon was very kind and made everything feel accessible. She was helpful and mindful about helping me sign on an electric pad which was not accessible in pressing buttobs. She also made feel educated walkign out the door knowing with confidence all the information I had to know. I will definitely be back! :) :)
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December 2021 by Tina Yeng
Been coming for years and COLLEEN is amazing!