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July 2024 by Phyllis Waldie
Lisa of the Saugus office is highly efficient. She resolved a problem with the Mass DOR refund within minutes. So grateful. ? Thanks Lisa. I would give you 10 stars. If possible.
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May 2024 by david milo
I've been having my taxes done by Carolyn since 1993 at the Saugus office, she is very detailed and patient. DM
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April 2024 by Charlie Boudreau
Great service
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April 2024 by Janelle Leone
We had an unexpected situation come up this year and Colleen was able to fix the problem
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March 2024 by Amy J
Cant even through to a live person!
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February 2024 by Tim Patten
Great service
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September 2023 by Martin Finn
Sharon was AMAZING!
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September 2023 by Mark Sweeney
Out standing service and nice people
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September 2023 by David Simmons
Sharon is the best!
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September 2023 by Andy
Very good experience at h&r block
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April 2023 by Beth Parkington
Think twice about using H&R Block. $3,328.00 error made by a "Master Tax Advisor" at the Saugus, MA location during Covid-19's no contact/drop-off only tax prep season. Because I was not given the opportunity to purchase Peace of Mind during the drop off only tax prep season no one at H&R Block will give me the time of day. No accountability to correct error, blamed the software as a cover of incompetence. Escalated issue to branch manager and was basically laughed at and told that "no one could/would help me. Manager would ask her district manager, but the answer is NO. Not in the history of the company will H&R pay out for a mistake". Opened and escalated a second issue/concern case - that was 2 weeks ago, when I called to follow up last week the H&R Rep said that "there were so many complaints, they are just can't handle responding but my case would be placed as urgent". No response to this day! But I was sent a check for only $400 ish dollars - fine print enclosed in a "Dear Client" letter is that H&R Block wants me to cash it so their obligation to me is done...waiting on that second check for the remainder of what is owed to make this situation right! Do better!!!
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March 2023 by Ellen Obrien
Quick, Easy and completed and submitted immediately by a totally knowledgeable preparer!
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March 2023 by Anne W.
So frustrating!!! Don't bother trying to use the online booking tool. 5 Times I've used it and I ALWAYS get a call back saying, "sorry" that time is not really available. Either fix the calendar or don't make it available. I'm going somewhere else. If they can't even book appointments correctly, why would I trust them to do my taxes!
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March 2023 by maxwell whyman
Lisa was very helpful and made this very easy for me. I highly recommend.
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February 2023 by Gerard Oathout
She was very professional quick and offered alot of help with my taxes this year
