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May 2023 by Marileivi Olaverria martinez
Today my husband and I were shopping at the Saugus mall, I am a regular customer, but this will be the time I go to this store, and most of the employees were talking to customers with a bad attitude, my husband asked some of them The employees for a size and the guy who served us was very rude basically he was upset that we asked him. my husband was so angry that we were ready to leave and not buy anything but it was a gift for me and that's why we bought the item, but this will be the last time we buy in that store.
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May 2023 by Katya Martinez
I never heard you couldn't try on shoes? The lady who came to me was so rude .
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January 2023 by Jus Alm
This is for online Finish Line. Absolutely garbage. They've cancelled 3 orders of mine in 5 weeks. So guess what? No #$@!!! Christmas presents for my kids. They said they guaranteed delivery before Christmas. Laughable. They gave me $20 discount. Bought ANOTHER pair and guess what?..... cancelled again!!!! Out of inventory. Is this a joke? Why list inventory on your site when you almost never have the item? Management issues, inaccurate inventory, no Wow. Company who doesn't know the basics of inventory or how to figure it out.
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January 2023 by George Smith
Probably the worst store that I been to the customers service here it’s really disgusting, they are rude, don’t want to help you it all I ask one of the guys that was working there for a size and they just seem like they were annoying anyways I paid for my shoes and the guy did not say any word to me while I was paying they didnot check the shoes I got or the size nothing like other store do. So disgusting.
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November 2022 by Christopher B
Excellent service. The staff here really take pride in their work and know their stuff. Thanks fellas?
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October 2022 by Maria Montero
Exelent
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August 2021 by Michael Mason
Very polite and good customer service.
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October 2020 by Melissa Figueroa
Great place but bad customer service! Went on Wednesday to return some shoes and the guy that did the return was so rude and looked like he didn’t want to be there. Also, my sister called today to ask when the funds will be returned and received bad customer service, she let me know that a guy answered.... like I said good place to purchase shoes but bad customer service
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July 2020 by Karla Toledo
Giovanni 036926 ,Amazing customer service,went above and beyond what he needed to do to help me out!Definitely coming back here !!Thank you
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November 2019 by christopher lind
Not bad
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October 2019 by Philip P.
I just wanted to say what a amazing customer service Jamila (one of the store managers) and Dray provided for me. Jamila went way above and beyond by reaching out to customer support to fix something that the Finish Line Peabody couldn't do. It was unreal to see what a major difference in the two stores. It was amateur hour in Peabody compared to this store . Very bad reflection for Dana (store manager in Peabody). Jamila really needs to be recognized as a valuable employee of Finish Line. Thank you guys for all your help. Phil Porfido
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August 2019 by John S
Probably the worst sneaker store I've been to in a long time. I consider myself a sneaker aficionado, and this store has very weak minded, very rude staff. I'm sorry you rather be elsewhere, but when a customer asks you questions or looks like he or she needs help, do the right thing. They could put marmoset monkeys as sales people and the outcome would be better, sadly. If you don't want to work there, go back to school and actually make something out of yourself. Hell atleast fake being nice and helpful, as customers we won't know the difference. They also rarely carry my size in any sneaker I ask to try on. Might as well just buy online somewhere else.
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August 2019 by arty dauwer
Awesome!!!!
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August 2019 by John Rodriguez
Probably the worst sneaker store I’ve been to in a long time. I consider myself a sneaker aficionado, and this store has very weak minded, very rude staff. I’m sorry you rather be elsewhere, but when a customer asks you questions or looks like he or she needs help, do the right thing. They could put marmoset monkeys as sales people and the outcome would be better, sadly. If you don’t want to work there, go back to school and actually make something out of yourself. Hell atleast fake being nice and helpful, as customers we won’t know the difference. They also rarely carry my size in any sneaker I ask to try on. Might as well just buy online somewhere else.
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May 2019 by Milda Mancia
Love this store they have variety, team are working hard