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February 2024 by Daniel Haddad
I had a fantastic experience with Sam at Ethan Allen. Despite not making a purchase, Sam's insightful and thoughtful assistance left a lasting impression. His expertise and genuine approach made the shopping experience enjoyable, and I appreciate the excellent customer service he provided.
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February 2024 by chris connolly
We recently had the pleasure of shopping for furniture at Ethan Allen and we couldn’t be happier with the experience! From the moment we stepped into the store we were greeted with warmth and professionalism. The selection of furniture was excellent and we also enjoyed the fact that we could customize each piece.All that said the key to our experience was our design consultant, Sam Avola. Due to a fire, we had to fill our house. His vision, after our consultation, was flawless. He has an innate ability to bring it all together while not having it appear overdone. We are excited to complete construction and get everything into the house. We’ll then see his vision go from the computer screen and finely laid out samples to our home.
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February 2024 by Connie Browne
When we moved from our Florida house to a new Boston condo, I left all my furniture behind. My first priority was to make quick furniture decisions knowing it would take time for delivery. After considering a number of store options, I happened to drop in at the Saugus store and met Sam Avola, one of their designers. Sam has been incredible in listening to my situation and making very well thought out recommendations. He was quick to pick up on my need to work in family accessories I couldn’t leave behind. I love Sam’s suggestion of buying beautiful “pieces” that can transition from room to room. He clearly listened to everything I said. It helped tremendously that Ethan Allen has so many beautiful high quality options to consider. Furnishing our beautiful condo would have been overwhelming without Sam and EA.
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January 2024 by Austin Bendetson
love my sofa
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October 2023 by Mike Iwanicki
I waited 13 weeks for the kitchen chairs to be delivered . The week before delivery I sold my old chairs. I called on the day that delivery was supposed to be made only to be told another 8 weeks delivery issue. By by Ethan forever I will take my money and run. No call no nothing is unacceptable in my book.
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May 2022 by shauna mcniff
We also had a wonderful experience finding a couch for our new home! Roy made the process of finding our perfect couch so easy. He was very knowledgeable, kind, and genuine. We highly recommend Ethan Allen! Fantastic customer service.
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April 2022 by Kathryn Caccese
I had a wonderful experience ordering chairs for my bar top counter in my kitchen. We stopped in needing guidance on color, design and Roy was able to give thoughtful suggestions and ultimately guided us to chairs and fabrics we loved. Highly recommend Ethan Allen for your furnishing needs. Excellent customer service!
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March 2022 by Geraldine Atkins
When I moved back to Massachusetts, I ordered a chest of drawers from Ethan Allen online. I knew it would take awhile to get the chest, but it did take longer than anyone could have predicted. When I emailed my local store to find out when I could expect the chest, Kaitlyn Fabre got back to me right away. She did some research on my order and found out exactly what was going on and let me know. Just knowing how orders were being delayed gave me an understanding of how much Covid has affected business, manufacturing, delivery - every part of the purchasing cycle. Kaitlyn continued to keep me updated on the progress of my order. Happy ending - my chest was delivered by a couple of great guys who represented Ethan Allen with their great 'white glove' service!! I have been an Ethan Allen client for 20 years and their caring staff is STILL the best!! Jeri
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March 2022 by dave Coraccio
We highly recommend our designer Roy! He listened to us and helped us make the right decision.His recommendations were right on!A true professional!Thank you Roy.
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January 2022 by B V.
Purchased a leather recliner from this location. The recliner is beautiful but within a couple of months the cushion was sagging and had an indentation where you sat on it. Contacted the person that sold us the recliner on two separate occasions, no response. So we let it go for several more months. Contacted the store again but this time asked to speak to someone other than the person who sold us the recliner since she never responded to our communications. After seeing pictures that we emailed over to her and consulting her boss, they agreed that it should not have happened that quickly to the cushion and told us they would replace it. That was several months ago and we still don't have the replacement cushion that was under the guarantee. Have called and gone to the store several times, spoke to the manager there, Kim, who said she would find out what happened to the cushion as it was showing it was shipped at the end of December. She said she would let us know what was going on with it. Still have not heard back from her. We are fed up and disgusted by the poor customer service at Ethan Allen and in particular at the Saugus, MA location. I have a house full of Ethan Allen furniture, most from the 80's and 90's that we purchased and we NEVER had these issues with the quality of their furniture or the customer service. I can tell you we will never purchase anything else from this Ethan Allen location again.
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July 2021 by A & A Mad
Kaitlyn was an absolute pleasure to work with! Her expertise and professionalism made our experience enjoyable and easy. During a time when many furniture stores are estimating a 6 month to yearlong wait for a couch, Ethan Allen can deliver in 8-13 weeks (depending on your selection). My wife and I finished renovating our home just a day before our son was born, which meant couch shopping with my wife at home, looking at photos. Kaitlyn went above and beyond to accommodate us, allowing me to bring a bag full of samples home so that my wife could feel the textures and see the colors more clearly before making a final decision. We then completed the order with Kaitlyn over the phone, and we have received updates on the order since then. We highly recommend Ethan Allen and Kaitlyn specifically, and we can’t wait for our new couch!
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June 2021 by Laura Hartwood
I had a wonderful experience at this Ethan Allen location. Kaitlyn was great! She listened to what I wanted, even though I didn't have a clear vision of how I wanted things to look. So, she came to my house and measured to make sure everything would fit and even created a 3D model of the rooms in my house so I could visualize what she had planned. I was a little reluctant to order custom furniture because I've previously had bad delivery experiences at other furniture stores. However, Kaitlyn was really helpful because she kept in touch with us after my husband and I placed the order. She let us know when to expect our delivery and checked to make sure everything arrived safely upon delivery. I will certainly be working with her in the future!
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April 2021 by Kathleen Gregoire
My husband and I worked with Roy at Ethan Allen in Saugus who is absolutely fabulous! He was able to come up with a design that made both of us happy by blending each if our styles. He even helped us pick out the perfect paint colors for our newly furnished rooms. Roy provided us with a very positive experience that was stress free and also fun! I highly recommend this store.
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January 2021 by Claire T.
Went into Ethan Allen for a sitting room that needed some help. No one ever sat in my room with a beautiful ocean view because the furniture was sooo uncomfortable. My parents could never get out of the sunken leather sofa. Didn't expect to meet such a talented guy like Roy Mattson. He was great! Helped me put together the whole room and pointed out the great deals. I am so happy I worked with him. He is a valuable asset to the store! Thank you Rose S happy customer
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October 2020 by Caroline Castaneda
his store does not care for safety in regards to covid. No one was wearing masks.