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December 2023 by doris lopex
A lot of variety of all sports categories, but I didn't find what I was looking for, which was the Messi shirt for children. I guess it's sold out since I couldn't find it or the official Adidas website, but I did find the Celtics shirt that I had been looking for so much.
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December 2023 by Daniel Hall
I arrived with a truck and 3 friends to take home a treadmill that was purchased by a friend. They lied to us for an hour, telling us they were getting the item only to find out they sold it to someone else. They then told us to go to medford to purchase it there. We kindly asked if we could get the delivery fee waved as the truck would no longer be available. They simply said no go to medford they cannot do that. Not going back there.
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November 2023 by Ann B.
Isiah was so helpful in the shoe department for soccer tonight. He checked in with us several times. Looked in the back for shoes and told us about how the style with tight fit worked out for him in the past. Other staff were friendly and helpful getting the fitting room open and check out. This is a very large store...so much to variety.
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September 2023 by Samira S.
DO NOT ORDER ONLINE! terrible customer service and near impossible to cancel. Especially don't order same day as they go through Door Dash! They do not communicate with each other and then you're fighting with both companies trying to get a refund for goods NEVER received. Seems shady and illegal!!!!
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July 2023 by Hamza Rizvancevic
Terrible customer service; from not helping find items that show as in stock in line when visiting in store to not accepting returns. Honestly every time I go in it’s a nightmare
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July 2023 by Jennifer Shea
Vinny in the golf section was very helpful and knowledgeable!!!
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July 2023 by Patrick D.
So I'm browsing through the store and see something that I could use and there's no price so I find the nearest store employee and he scans it to tell me the price and he says it's coming up at $.02 cents? I say sold and head to the register. The girl scans it and I see the look on her face, she then looks it up on a different device and it comes up the same. She then says I can't sell you this for that price? What?? Why??? After another employee comes over and comes to the same conclusion it's $.02. Still won't let me purchase it and now on the phone with someone and tells me the price is $100 ??? It's a net that hangs on a bball hoop to direct the ball one way and it's clearly been returned and box is open? She then says that to whoever she is speaking too but no response? I say have a great day and leave. Complete waste of my time!!
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June 2023 by Dennis Miao
Called in to this location to confirm stock on an item, as instructed by one of their customer service reps. Worst service I've ever received, and I was dragged through a ridiculously convoluted process just to be hung up on.Over the course of 15 mins, I was transferred twice while waiting on hold the majority of the time. The final person, supposedly the one who could physically check on stock, hung up on me after asking if "I was the one who needed keys(?)"...was honestly shocking to witness this level of incompetence and straight up disrespectful service...
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May 2023 by Anthony Pollard
Store is awful. The manager is god awful. She is extremely rude to her employees in front of customers. One of the kids kept calling for her as she went outside for a cigarette. When they called her up to the register to help me fix a pricing issue. All I could smell was cigarette on her. I will definitely not be coming back here. I feel bad for the kids working here
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May 2023 by joe s.
This store is a mess. They spread merchandise out all over the store. I went to get a Carhart hat they advertised. There were little sections of hats spread out. The hats they advertised didn't look anything like the pictures from the advertisements. Found another section of hats and of course, there's no mirror to try them on. Whoever is responsible for merchandising this store, should find another line of work.
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April 2023 by John Pepernik
Very knowledgeable and helpful staff, and with a great attitude. Nice to shop there.
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April 2023 by Scott J Bishop
Super helpful upper level cashier and they answer the phone when you call.
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December 2022 by Cam Bradley
My online order was complete in only 10 minutes (estimated to be an hour). When I arrived, a team member greeted me and got my order ASAP. Great service!
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December 2022 by DL Hirst
I have always found the Dick’s Sporting Goods “stand-alone” stores to be better shopping experiences. I’m not 100% understanding why, but this regional mall store confirms my thinking.Possibly the stand-alones are larger? They seem to have more inventory. Today, I was only there to get some socks, so I didn’t need a ton of selections. Unfortunately, Dick’s is so deep in bed w the swoosh, that selection is even worse. I got some socks, but not exactly what I was looking for.
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September 2022 by B. G.
If you're ever in the market for new sporting gear, make sure to check out Dick's Sporting Goods. The gentleman in the shoe section was incredibly helpful in finding a foot-shaped and natural shoe that was both really comfortable and stylish.I was in the market for a new pair of shoes and I found the perfect pair in a very short time. The staff was very helpful and made the transaction very easy.The employee quickly found the perfect shoes for me. He was very informative and helpful.I highly recommend this store to anyone in need of some sporting goods!