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January 2022 by Billy L.
Very disappointed in how they treat their employees. Was in there and there were customers who didn't want to wear masks. Management apparently makes the cashiers, who are teenagers/young adults argue with customers about masks. Is that really their responsibility? Haven't they read any of the multitude of circumstances in the media where those situations have escalated? None of the other businesses in the area are putting employees in that situation. It's just not worth the risk. Apparently, the new owners just don't care.
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January 2022 by Suz C.
The store has changed ownership and the new management is awful. They have lost hard working and friendly employees in the last 4 months since they took over. They don't have enough help to keep the store open at night. I believe they closed the small store at the Shell Station letting the employees go. It's a complete mess after losing so many employees. Every time I went in, someone was let go. I personally will find another Dunkin Donuts the employees That waited on me are gone. Management stinks. Avoid this store completely.
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January 2022 by Tony C.
Franchise was sold from a caring, loving family that took VERY good care of all their employees, made everyone happy, made a lot of money, to a cold conglomerate owner who is unbelievably uncaring of employees. From firing current employees and others quitting, it is NOT the Dunks to go to. It may be convenient... but there are others. Do NOT give them business! This one will be gone soon!
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December 2021 by Cameron P.
Used to be the best Dunks around until new owners took over in October 2021, now this place is a dumpster fire. Not through the fault of its employees; they are as great as ever. Upper management does not seem to care about the customers, workers, or overall quality of the store. This is a prime location for a Dunks and they're letting it go to waste by running the store to the ground.
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July 2021 by Donna B.
This place is the first coffee stop on my way home from Logan Airport. The service was friendly. The drive through line was quick. The price was cheap. But they really should put the cream cheese on the bagel for people. I wonder how many pile-ups on Route 1 are due to cream cheese applications?
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May 2021 by Nicole B.
So this is my most convenient location for my way to work. They have just done the remodel with a dbl drive thru. Thought this would speed things up a little but that is not the case. 95% of the time I go I have to wait at least 10min in the drive-thru. Each time I go it seems like they have more staff to help but most Of the time through the window they are just standing there. I have been in the restaurant business for over 20yrs and know how to make a business run like a well oiled machine. Aces in their places! I really wish they had more organization to make my regular stops quicker!
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April 2021 by Denise G.
No complaints. Love their donuts and especially their iced tea. Go there every Saturday morning.
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April 2021 by Andre C.
Have to say this place has improved tremendously. Drive-thru time is excellent. The workers are attentive and haven't made any mistakes made the last few times I've gone here. I'd say the only thing that needs little improvement is customer connection.
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July 2020 by Gina F.
The nigh crew is so rude. They should just not be open at night if they act like this. I have a speech problem and when she didn't understand me, assuming she's a crackhead by the way she spoke to me, she acted so unprofessionally. I went home and cried by the ways she treated me
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January 2020 by Seymour J.
I've been to this Dunks many times.Almost every time I'm there they do what they want and completely make my coffee wrong even tho I order the same thing every day.They here what they want and disregard the rest.They act very disrespectful and give me attitude every day.especially when I ask them to fix it politely! They lie to to me when asked if it's right and has the expresso in it when I see they don't. I'm especially displeased with a cashier Kelly and the bearded fella with long hair and glasses who lies to me.I am a loyal paying customer who tips and spends a lot of money.I show nothing but respect and I'm at the end of the rope with patience and I won't put up with lies nd disrespect every day.something needs to be done and this needs to be fixed or I will have to bring my money elsewhere and I don't want to have to do that.
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June 2019 by Hannah M.
The food here was way worse than any other location I've been to. The coffee was old and very weak and it didn't have nearly enough flavor. The donuts weren't even good. They were very stale and flavorless.
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May 2019 by Marley D.
ummm so we visited this Dunkin' and there was quite a long line up for the ladies room and the manager decided to go in the men's room and walked in on iron man (little boy) and couldn't wait any longer for the ladies room so she went in after iron man and was in there for a long time like 3 other ladies lapped her and my friend went in after and discovered that the manager CLOGGED the toilet and DIDNT FIX IT like what the frick lady. I'm only giving it a 2 star because we saw iron man.
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May 2019 by Jemma M.
***Disclaimer*** Nothing gets me going in the morning quite like a Dunks sesame toasted bagel with STRAWBERRY cream cheese and a blueberry iced coffee. This review is on the building setup/entryway smell that I've noticed in every Dunks I've ever visited You know how every Dunkin Donuts has the first set of doors, and then you're in a small vestibule that keeps the bitter New England winters out, then you go through another set of doors to get in the restaurant? Bear with me here, but there is something about the design of Dunkin Donuts where I swear, the bathroom ventilation is directed out into this vestibule. Every time I pass through these doors, it smells like a poopy diaper. The poopy diaper of someone who has been eating donuts and microwaved eggs all day, and washed it all down with 20oz of hot, milky, sugary coffee. I have always wondered if anyone else has noticed this smell. I have noticed this smell in EVERY Dunkin Donuts I have ever entered. This location in particular. Can someone do something about this????
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August 2018 by Matthew D.
This night crew working tonight is by far the worst I've ever seen or experienced. The establishment is a disgusting mess coming through the door and smells like vomit Ordered my coffee which took longer than average. It's almost comical to watch people come in and have to yell to the workers in the back for service who in turn come strolling out to the register with no sense.
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June 2018 by Courtney B.
I love this location!! The staff is always pleasant, especially the gentleman that is usually at the drive thru window. My order has always been right but it's the staff that makes me want to come back!