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February 2022 by Nicholas I.
We were set on buying a leather couch, norm the sales guy convinced us to buy this other fabric sectional. Beautiful couch and swore up and down it was "stain resistant" and under a warranty. To call the store blah blah blah. Basically lying to get us to buy this. I will never be back. And like the other review stated he talked about other customers while we were with him. And then I'm sure talked about us.
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November 2021 by Jordan Shepherd
The two women working were completely rude and predatory. Asked if we needed assistance where we kindly said "no thank you". Continued to follow us and tell us the cheaper options based off of our appearance. She essentially followed us around like we were Julia Roberts in Pretty Woman. The other woman asked us to view only the sale options due to expenses. I have never been treated so poorly as a customer. They are the sole reason there was no sale made. I will never step foot in that disgraceful place nor will I ever recommend it to anyone. Stay away!
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July 2021 by Karina Pinella
High quality furniture
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June 2021 by Marc B.
Horrific service. Bought a sectional last August, and all agree, including their rep that the seat cover was defective when delivered in Jan. They ordered a new cover but the wrong piece was shipped in March. Now told it could take another 28 weeks to get a cover. BUYER BEWARE
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June 2021 by Valerie Hickey
After purchasing my dream home I went to Cabot for a table I admired in someone’s home. I ended up having the luck of meeting Audrey Quenneville the showroom manager. Not only did she get me the table but she solved all my furniture problems in a few visits that I was struggling with for months.She came to my home for visits also to make sure floor plans made sense.She has a great attitude and has the Midas Touch with quality results. She paired all my fabrics together for the whole house.I highly recommend Audrey to everyone. I’ll be moving onto the dining room next and Audrey will be the only one I will work with.Her talent is wonderful after we did kitchen,living room, bedroom and office. She really did make my dream home a home and I appreciate all her efforts.
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May 2021 by Michelle Phippen
After looking at a number of different stores I came to Cabot House and found two fabrics/colors that I liked. One was an unusual choice for an 1850 farmhouse style house but I just loved it!Then I found Audrey Quenneville..how lucky I was!!She took those two fabrics and furnished my great room around them! She brought my home from a drab lodge-like feel to an open airy "happy" room that we love!! The room still has the feel of a country home and makes me smile whenever I walk in. Even my husband loves it!!I keep saying that I don't know how she did it! We have a mix of so many colors and fabrics but somehow it is just perfect! That is true talent.I would recommend Audrey to everyone. She was a pleasure to work with and easy going and helpful when I panicked over changes I wanted to make, etc!! She took care of it all.We are moving on to the kitchen now and Audrey will be there to create something new for us again! We are looking forward to it!
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November 2020 by Gisela Yepez
Whether you're making over a room or redesigning your house, Audrey Quenneville is the designer you need to have on your team. We can’t say enough of how wonderful its been working with Audrey. She has an uncanny ability to understand the clients needs and couple it with her years of experience in the design industry creating exciting rooms to fit your style. She has played a pivotal role in making our dream home a reality. Audrey’s experience along with Cabot House’s selection of manufacturers make a wonderful combination to purchase your furniture. The furniture at Cabot House is of high quality which will last for many years and more importantly will make your home an special place for you and your family.
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March 2020 by amanda pearson
Has some good furniture has good deals at times and gets new stuff every 3 months
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March 2020 by John Bondarchuk
I went into the Lantana store at exactly 1PM today. I was looking for some accent pieces and a chair. After 20 minutes of wandering the store, I left without even a welcome, an acknowledgement or offer of assistance. Employees were apparently eatlng lunch (2 women and a man). One even looked at me as I passed. Utterly unacceptable. Shame
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November 2019 by David L.
I been looking for a leather sofa, I went to Cabot house a few times with no success. First I was with Norm and than with Audrey. Audrey was so rude I felt like she was annoyed by us. Terrible customer service I will not be back. I don't recommend this place and the prices are outrageous.
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October 2019 by Audrey Q.
Been looking for a sofa for a while. I knew I wanted quality and found it at Cabot House, Saugus. We were greeted right away and shown the different types of sofas they carried and the amazing fabric selection as well. We wanted a specific size for our vacation home here. The sales associates were great and worked with us to find exactly what we wanted. Wish they had one in California. Would absolutely go back. Tim and Audrey Quillan San Fran/Essex
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September 2019 by Gail O.
I had not been to Cabot House, Saugus in quite some time. I went in just trying to see what they had for ideas for my living room. I was taken away by the beautiful furniture showroom and art work displayed. I was greeted by Showroom Manager Audrey. She took me through the store and listen to what I had to say about what I wanted for my home. Her knowledge of design and art impressed me so I had her come to my home to help me. She measured, took into account what we wanted to accomplish as a family, had fabrics and some images of what we discussed in the store. I could not of been happier with the final results. I would highly recommend Audrey and checking out the store. Everything was just perfect!Gail O.Boston, MA
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August 2019 by Tony Fusco
Cabot House is once again back to being THE place to go for high-end designer furniture. It's amazing how much has changed recently -- check them out online and then go to the location nearest you.
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August 2019 by Philip Doiron
Framingham Store looks awesome. Great staff willing to go extra mile.
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October 2015 by Boston G.
The furniture is good but the customer service there could be better. Norm one of the sales reps who works in the Saugus store is disrespectful and talked badly about other customers while I was making a purchase. I can only wonder what he said about me after my purchase was made. When I received my furniture I had an issue with one my pieces. I call customer service twice and did not receive a call back in over a week. I am still waiting to hear back. I was willing to pay more for better service but this was not it.