-
October 2023 by Candy Bolte
Saw the car my husband and I have wanted for a long time at Auto House and Ali made the (usually miserable) experience of buying a car - actually great. Ali and Team went the extra mile to make sure everything went smoothly and we were impressed with their high standards, excellent communication and organization to help navigate through the process. All of our questions were answered, details handled and we are thrilled with the outcome.
-
October 2023 by Lilly Cautillo
Had an amazing experience with Auto House USA. Ali is kind and so helpful. I love my new-to-me car, it's beautiful and drives like a dream! They have a HUGE selection of vehicles! THE place to go if your looking for a used car.
-
October 2023 by Stephen C
Don’t be discourage by the size and location of this dealership. They have great variety of vehicle selections and it’s all priced fairly close and/or even below market price. I recently purchased a 2014 Subaru Impreza and the salesperson Ali was super helpful and professional throughout the whole purchasing process. They were always responsive when I called in and was able to answer all my questions adequately. I was impressed on delivery day that they fully detailed the car along with taking car of minor maintenance it would have required! If you are in the market for a used great condition vehicle, come give them a try!
-
October 2023 by Luke Vance
Ali and the team at Auto House USA are fantastic. They were very helpful and friendly from the first test drive through the purchasing and registration of the vehicle. Love my new car and loved the smooth and easy process to get in it!
-
September 2023 by Alex Grady
What a great experience I had with the Auto House USA Team. Their no pressure approach and true product knowledge and professionalism allowed me to view their outstanding inventory which supported my Mercedes selection. I highly recommend them. Alex
-
September 2023 by Marissa Bedel
Ali was absolutely amazing!! ? Had some slight issues with getting financing but Ali had my back and made sure I got the best deal possible for my new purchase. Within a week I had an issue and without any questions it was fixed and now runs impeccable. If you want a great deal go to this dealership! They are great people
-
August 2023 by Sarajean R.
I bought my car back in July. It is a 2017 VW Beetle. About two weeks ago the warning lights were going off in the car, the car seemed to be running fine.The warning light never shut off.I do not live near Saugus, so I brought the car to my local mechanic, for a diagnostic test. The car should have never past inspection when I bought the car.The car needs 1,800 $ worth of work, I was suggested do not drive the car.It needs 2 new back tires, which when I went to Auto house, they said the tires were fine. My husband looked at the tires and had questions, but they were ignored. I texted Ali and Jason with no response. They said they would check the tires and never did. It also needs right and left wheel bearing on both sides. The car is still under warranty for another 3 weeks. I should bring my car back to Auth house for no charge, but I do not trust them I will pay out of my pocket the 1,800 $. I WOULD LIKE TO BE REINBURSED BUT IF NOT WILL CONTACT THE BBB.
-
August 2023 by Heather Lo Cicero
These guys made it happen! From patiently waiting on me to be available to take the car off the lot, to handling business with city hall for registration. I felt like I was family and they helped me out in every way, making the buying process so manageable. Even filled up my tank and threw on new tires ☺️ 10/10 would recommend.
-
August 2023 by Steve Culwell
After searching for close to two months, I found a car at a place I drove by a thousand times. Auto House USA is a dealership that I think is overlooked. Anyway, I stopped and immediately saw the car that was on Carfax, I went in the office and immediately called me by name. Mike and Aly gave me the info I asked and then gave me the keys and said, have a look see. It was clean and in excellent condition. After about 30 minutes, Mike came out with dealer plates and said take it for a ride. I did without him. Cut to the chase, right from the get go this experience was a pleasure, they were easy going and at no time did I feel under pressure, the paperwork and documentation went smoothly. I picked up the car in a few days. After the cleaning and detailing (excellent), the car looked like New! Very happy, I highly recommend Auto House USA, and encourage you to go see Mike and Aly. Great experience!Steve C
-
August 2023 by A.A. Kahmanne
I purchased a vehicle online from Auto House. Ali is a saint! Very good communication, honesty, and high integrity throughout the purchase. I wished every dealership provided impeccable customer service this way. Ali, thank you for handling the transportation of the vehicle. Responding promptly to every question I had. One could only imagine the anxiety of purchasing a luxury vehicle well over a thousand miles away. Highly recommend buying from Auto House.
-
August 2023 by jennifer watt
If there was a bonus 6th star I'd add it in! This really is a boutique family run business, they care about their customers, their quality of service and their name brand in the business equally. I purchased a gem of a car that they got at auction, it was one of a kind and in pristine condition. They included every detail in the price of the car including new tires and all the headache of paperwork and just made the process to effortless. Highest recommendation! I worked with Ali and Jason, thank you so much to both of you for such a wonderful car buying experience!
-
August 2023 by Shiloh Hughes
Ahhhhhmazing!. We saw the car on their website and decided to make an appointment. Behold we found our dream car!! Ali and his uncle Mike were amazing. They are so passionate about their family business. They made us completely comfortable. We tried to negotiate with them about the car, but they refused to even take one dollar off. But, it is only fair to say that they had the car priced at the fair market value and did all the services for it.Auto House family goes above and beyond the level of service so if you’re in the market check them out. Nice energy (hard to find) people who actually care enough so much. ❤️❤️❤️❤️
-
July 2023 by Sean Day
Great place to buy from and great people that work there. Everything went very smoothly with the G37x Coupe I bought there and Ali was straight up about everything and laid out the guidelines of what each step is going to entail. There was no suspicion through the whole process and everything worked out perfectly! Absolutely love the car I got from here and would definitely consider this place when looking for more if I want to!! They also did work to my car with the body and replaced parts that were beat or rusted. Great spot to go!
-
July 2023 by Ricardo Dasilva
Probably the best experience while buying a car. These guys were professional, super kind. They worked with me. I had some concerns, they corrected all of them. I gave them a payment that I was comfortable and they did their best to help me. Honestly, I probably won't ever buy a car anywhere else ever again. Next time I need a vehicle I will call them and tell them what I am looking for and wait until they have one. 5 star all around. I couldn't been more pleased. Thank you Ali and Jason
-
July 2023 by Kristine Durkin
I had a wonderful experience at Auto House USA. Great inventory of quality cars with a team of friendly and fair staff members. Ali and Jason were a pleasure to work with. Very patient and helpful -especially since it was my first car buying experience in MA. I’ve already told two of my friends to look for their next car purchases here!