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June 2024 by Jesus Castro
everything excellent, thank you very much.
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May 2024 by Astol Cordero
Everyone was very nice and helpful . And they are willing to do what it takes to make the customer happy.I'm going to recommend everyone I know to go to 5.11 Tactical in Saugus massachusetts.
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April 2024 by Jim Mac
Clerk was informative, helpful, and friendly. It was a positive experience.
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April 2024 by Anthony P. Marchetti
Need more variety tac pant navy blue
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April 2024 by Emily Pastorello
I went into the Saugus store for the first time a few days ago. The store was very organized and the associate that helped me was super friendly and helpful. The young man was very knowledgeable and pointed me in the right direction. Will definitely be going back!
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March 2024 by David Keever
This store is awesome. Associates didn’t bombard me, which was great. The lady at the desk was helpful and kind. And I love the boots I purchased. I’ll be back asap!
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February 2024 by taigee moy
Going to your retail store in Saugus MA. is better than going to Disney World. All of the staff is professional, knowledgeable, and courteous. Thanks for placing a store near Bean Town. Keep up the great work producing high quality items and hiring excellence personnel.
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January 2024 by Mike D
Bob helped me and was very personable and informative. Great merchandise and seems very high quality. Expensive, but worth the quality/wear
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November 2023 by Laura Kimball
Love this store for your clothes! A little on the higher end but well worth the price, you'll be happy!
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October 2023 by Kit Parker
It's good but it'd be really nice to know which products are 670-1 compliant
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July 2023 by Peter Shin
I purchased a small molle medical bag from 5.11 Tactical several years ago and i decided to get a second one I came right back. When i received my order I was sent the wrong item, annoying, but i figured an exchange should not be a big deal. I requested an exchange for the correct item and in the notes portion of the retrn/exchange form I wrote that I wanted an exchange for the correct product. I then followed up with a call to customer service, who stated that I would receive the correct item when they received the return. 3 weeks later and I had not received an update. I emailed customer service and was told that they had made a mistake and processed my exchange as a refund, which incidentally they have yet to refund me. This is a shame as I like 5.11 Tactical products, but when you are on the receiving end of poor customer support, I will look at other companies that sell similar products.
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June 2023 by Chris Clark
I returned two pair of pants on June 2 using postage provided to me by 5 11. Now the tracking number their shipping partner (UPS) stopped working. I called and got 511’s third party customer service, I called 3 times before I could speak to a rep who could somewhat speak English. All they could do is pass the complaint onto 5 11. I am still waiting for 5 11 to respond. Buyer beware!!
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June 2023 by Anna S.
Manager Alex helped us shop today! Was very informative, flexible, and attentive to help us find exactly what we were trying to find! Good inventory, good quality material and open long days!
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May 2023 by Nebelwerfer
New managers of store aren't as good as old ones.
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April 2023 by jay vyas
A place to organize your life around intelligent and deliberate carrying and packing systems .
