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September 2023 by Danielle St Pierre
Reviewing on behalf of my family, who purchased a very expensive (11k) stair lift. At the initial consultation, the salesperson specifically stated that if we no longer needed the equipment, they would buy it back. It was very clearly stated. After less than 3 years of use, we no longer needed it, and they denied ever saying such a thing. Even a very small amount as a buyback would have been appreciated. We are very disappointed with this business.
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September 2023 by Doug Childs
Fast friend serviceDelivery available
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July 2021 by David Macdonald
I needed new tires for my wheelchair and told Totally Mobile what size I thought I needed and the model of chair. The tires I purchased will not fit. I chose to use this company because I expected to benefit from their expertise to inform me if I was ordering the wrong tire. They put the blame squarely on me and accepted no responsibility. They offered only to take the tires back for the cost of shipping plus a 30% restocking fee. For this I must give them a bad review.
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September 2020 by Bill Bearse
I personally know masa she is my big sister. ?but i had the opportunity to work for her and its a great company masa realy cares for the people she helps. I cant say enough about her. . If you need help masa is the best person in NEW ENGLAND TO HELP YOU .THATS COMING FROM THE LITTLE BROTHER. BILLY BEARSE AND SHE DIDN'T KNOW I POSTED THIS. ??
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September 2020 by Anne Marmon
Masa and her team were such a big help on short notice in making our vacation as successful as it could be given our circumstances with our son’s unplanned knee surgery.The customer service was exemplary. Bonnie was pleasant on the phone & so helpful and we appreciated the beach pop in to check on the tire inflation concern when we couldn’t be reached by phone. Thank you!
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September 2019 by Debby Goldsmith
I had a great experience with Totally Mobile on my recent vacation to Cape Cod. I needed a power wheelchair that was portable and they set me up with the top of the line Jazzy chair which fit my needs perfectly. Masa was an absolute pleasure to work with. The chair held a charge for all day trips. I don't recommend it for Nantuckett as the streets are impossible to navigate due to the bricks that are the furthest thing from flat. On regular streets it worked perfectly. If you are in need of a mobile chair I highly recommend Totally Mobile.
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January 2019 by Rob Nichols
Great family owned business! Great customer service! Great company!
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January 2019 by Virginia Farizo
From the owner to the installers, I couldn't have asked for a better experience. Masa went above and beyond to help us. This is a company that truly cares about people, not just money. Everyone we dealt with was courteous, compassionate, and on time. HIGHLY RECOMMEND for your mobility needs!
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January 2019 by maureen carser
Efficient, responsive & know what they’re doing. What more could you ask for?
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October 2018 by T.j. Hooker
Everything I could possibly need to help my family stay mobile, maintain independence, and stay sane! Thank you Totally Mobile. You rock!
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August 2018 by Virginia Gina Farizo
Any mobility products you need, great service can't be beat. I can't say enough about Masa and her employees, easy to work with and compassionate. They really put people first!
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April 2018 by Kurt Rodenhizer
Totally Mobile set my parents up with stair lift and she spent a great deal of time making sure they received the best product for the price. My parents were very impressed with Masa's dedication and genuine interest in patient care.
