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March 2024 by Arij Mousa
Perfect
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March 2024 by Jessica Stanford
Quick delivery, with a very helpful rep who showed me the new equipment.
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March 2024 by Douglas Denes
Daria was very helpful and carefully answered all my questions.
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March 2024 by Glen Rose
The briefing on the way this new machine works was quite complete, I was not rushed and was given ample time to ask questions. Thanks again.
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March 2024 by Damian Mullin
I had my first visit to Cape Medical, and was happily surprised … and welcomed.Respiratory Technician Deb Lucas was thorough in explaining in how she resolved her equipment very satisfactory..I will be certain to recommend Cape Medical to others as well.Damian
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March 2024 by Ed Cappelli
Marcie was great.
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March 2024 by Mark Rodin
Stephanie was very helpful & informative. She showed me how to adjust my machine, gave me a lot of helpful information, & recommended an alternate mask that should make a big difference in my quality of sleep.
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March 2024 by Chris Rauch
Not impressed with Cape Medical or Adapt Health in general. Feels like the company is excelling in mediocrity and more interested in revenue than helping customers.Calling in for billing questions I ended up talking a call center where English was not the primary language (I could hear the back ground conversations all occurring in Spanish???) and my request to understand an unexpected bill could not be comprehended or explained.I am now working with my referring Physician to identify an alternative business that will address my concerns.
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March 2024 by Jim Harvey
friendly and thorough
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March 2024 by Karen Beth Rogers
Was a great experience. I was nervous about getting the machine but it was explained to me in depth and how to clean and use it. He took his time and I never felt rushed.
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March 2024 by Jessica Killeen
Everything was ready and pretty much done for me. Very well explained and very nice employee. Answered any questions I had. I left feeling positive and prepared for what I had to do.
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March 2024 by Woody Ly
Great experience with the representative very helpful full made it easy to understand step by step
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January 2024 by Rich H.
Completely dysfunctional company. Refused to resubmit claims to the right group within my insurance company and auto billed my credit card as though there was no insurance. I can insurance company called and the company refused to re-bill the claim to the right department. Insurance company filed complaint against them. Avoid and use another company. Very sketchy and awful service.
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December 2023 by David P.
This company sucks big time. Do not use them!! They gave me a CPAP machine 4 months ago. The CPAP worked fine for the first 3 months then it started to fall apart! First the heated tube stopped working. They sent me a new one that was not for my CPAP machine. Then they sent me the right one. everything was fine for a few days. Then my machine stopped working altogether!! they wanted me to take time off work and take it to their office to trouble shoot. I said can't we try and trouble shoot it and send me new parts. the only thing i could think of was the power supply had to be replaced. Just about 3 weeks later i get a new power supply but my machine will still not work!! No support at all. So now I'm waiting for them to send me an appointment so they can trouble shoot it! So now I have to lose work time and go out of my way to their office to trouble shoot my CPAP. DO YOURSELF A FAVOR DO NOT USE THIS COMPANY!! They are awful to work with! You call and they send you around and around to different apartments which none have any expertise with CPAP machines! please do not use this company you will regret it in the long run!! would have given them a minus 5 starts if i could have!!! I swear they gave me a used machine (no proof) but funny how it worked fine for 3 months then that was it!!!! stay away!!!!!!
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December 2023 by Dave Hodge
My whole experience from the beginning has been outstanding. Communication from the beginning has been above my expectations. I recently moved from LINCARE because they never contacted me on any level. I am glad I did. And Debbie from the local office was very nice and helpful. Thank YOU!
