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July 2023 by Rebeca G.
This is by far the absolute worst Walmart I've ever been to. If you want to go to a Walmart with the worst customer service you've ever experienced, this is the one for you. I called this Walmart 5 times yesterday before talking to a live person. Once someone answered I told her I needed to see if an item was actually in store before I headed over there (item showed available online and another store checked and said they had some available.) She told me no one could check for me right now, to call back in 20 minutes and hung up on me. Now sure why no one was available, there were plenty of people just walking around like they were on a park stroll once we got there. Once there I asked a store associate if he could look in the back for me because I could not find it on the floor. We waited around for ten minutes before seeing him walking a pallet over to a different department. I went over and asked what was going on and he said he didn't find it and I asked him why he couldn't have come back to tell me. He just made a confused face. If you are looking for an item and it says it's available online or on the app at this store, do yourself a favor and go to a more civilized area. This Walmart along with a few others in the area need a complete revamp and need to hire quality employees. These are not up to par.
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July 2023 by Joe S.
The trashiest people I have ever seen at any Walmart worked at this store. One time an employee (or two) were on a break or logged-off, and were smoking pot in the parking lot. Also, lots of people park in the No parking zone, and the store Management doesn't seem to do anything about it. They should have payed security working outside. I once asked a female Mexican employee for help finding an item, and she was very rude and said I should have asked someone else in another location. And once I asked a black man in the electronic department for help, and he got all pushed out of shape. And finally, I once saw a black woman cashier texting on her phone when people were waiting in line. I have been to many Walmart's across America, and I have never seen such trashy people working for them, as I have seen at this Salem store.
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June 2023 by Adam B.
I've been to Walmart stores in MA, ME, NH, and OH, and the Salem, MA location is by far the worst run store I've ever been to. Quite frankly, this location sucks. I went in around 10:00am on 6/4/23 and filled my cart with stuff and proceeded to one of the checkout lines. As I was standing in line behind about 9-10 people, a Walmart employee loudly announced that the register was closing after the customer who was currently being served and told us all to go to checkout register #10. No other registers besides the self-checkout and customer service desk were open, and they both had long lines. As myself and the other 8 or 9 customers moved from the closing register to #10, the cashier at #10 suddenly announced that he was closing as well. The lines for the self-checkout and service desk were quickly mobbed, with one Walmart employee trying to get a dozen people or more moving through the self-checkout. Three employees were standing near the shopping carts during the chaos talking and not doing anything. I overheard one Walmart employee say to another something about the manager either not being in the store or not having come in yet, (What the fuck?). So a store is open and operating with no manager on site? Seriously? I had somewhere to be and finally decided to just leave. No customer should ever be put through this. Here's my recommendations for improving this location:1. Fire the current lazy, incompetent store manager. A poorly run store begins with the person on top and trickles down. The majority of the blame goes to the manager, NOT the rank and file employees.2. Turn all of the checkout aisles into self checkout. Keep a couple front end employees to oversee those and fire the rest.3. Prioritize serving customers over stocking shelves. There are more employees stocking inventory than helping customers and that's no way to run a retail business.4. Pay a better wage so you don't have a store so understaffed, that you end up with situations like the one that occurred today.5. FIRE THE CURRENT LAZY, INCOMPETENT STORE MANAGER.
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May 2023 by Victor B.
5 months ago, I stopped by at this Walmart. As I was looking around and doing my shopping. I walked past 3 store associates who were goofing off playing with their cell phones,socializing with their co-workers, and didn't bother to acknowledge me. As I was looking around in one of the aisles, a store associate caught me off guard, and asked if I needed help looking for an item. I told the store associate that I was looking for a particular Bod Spray. The store associate was very nice & helpful, and she went above and beyond to look for that Bod Spray. I believe the Walmart employee who helped me name is Karlie. She was wearing glasses, she had long wavy dark hair, and she had ink on some of her fingers. If Karlie is her name, well she definitely deserves a raise and a promotion.
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April 2023 by Ron E.
There's always a lot of police here lately due to what appears to be shoplifting. But what's most annoying is the national grid people harass you to buy their products even after you say no thank you three times. They need to get national grid out of that store and stop the harassing
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February 2023 by Stacey V.
Severe mouse problem; if you smell something odd that is a bushel or more of mice. Once I caught whiff it stained my nose and no lie, turned around and a mouse ran right across the aisle as I began to wonder if that smell was a mouse/mice. This was on Saturday of late February early morning hours, about 830am ish.
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August 2022 by Bruce K.
Poorly stocked and only two registers open at 8pm so of course, there were six or seven people waiting at each. This store hasn't converted any of the registers to the "scan and go" system so it's cashiers only. As much as I would prefer to not ring up my own sale, it does tend to speed things up. On the plus side, this Walmart tolerates overnight parking in their lot. You'll want to be on the side near the GameStop. There was an SUV with a 25 foot trailer (running their generator), another Class B and at least two vehicles that clearly had people sleeping in them. Other than the planes going overhead and one or two motorcycles, it was a quiet night. [Review 17880 overall - 1129 in Massachusetts - 1401 of 2022.]
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August 2022 by Tammy C.
Stay away from this store. They can never help you when you need it. Or they don't have cash in the registers up front. Way to many bad experiences and I am going to the one in Danvers. Less aggravation. I have never seen the front of a store run so poorly in my life.good luck to who ever goes there.NOT ME ANYMORE!! So not worth it!! Minus stars for this one
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July 2022 by Phyllis D.
The store manager is the rudest person, asked for help with a simple request with a mark down. Too busy talking to an employee to help! Won't shop at this store again.
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May 2022 by Bella J.
trash store overall. extremely unenthusiastic employees. disorganized and messy. busy parking lot. wouldn't recommend overall
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May 2022 by Karen 2.
trash store overall. extremely unenthusiastic employees. disorganized and messy. busy parking lot. wouldn't recommend overall
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November 2021 by Jay S.
Absolute GARBAGE store, incompetent management and dirty. The worst thing about this place is the customers, they curse, act tough, start verbal and physical confrontations, steal, just overall some of the BIGGEST POS LOSERS on the planet. Walmart is like a low life ghetto magnet that draws them in. Steer very clear of this S***HOLE
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April 2021 by Katherine S.
One star for this Walmart. I bought a juicer on Sunday from the Lynn location only to come home and see there's food caked all over the inside of it and it came with no instruction manual. Disgusted I obviously went to return it to my nearest Walmart which is the Salem location. The woman at the customer service desk was extremely rude and unhelpful and told me that I could not return the juicer to that location. She then accused ME of dirtying up the juicer and said it was my mess that I left on the juicer. Ummm no, I wouldn't be returning if that was the case, I would have simply said there was a problem etc, but the only problem was that it had been previously used and obviously not checked to see if it was still sellable. Of course I started to argue because it was totally bogus what she was saying to me and I've returned to different locations several times. They asked me to leave so I did. I call the store 5 minutes later and ask if I could return items to any Walmart store regardless of where I bought it and the lady on the other line said "yes you can return to any Walmart". So wtf Walmart? Way to drop the ball on this one and continue your history of 1 star reviews. I hope customer service is better trained next time and actually gives service to the customer who paid money for the item. Not to mention, maybe don't put a dirty caked up item back on the shelf!!!
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February 2021 by Yaboi j.
Very very bad service. I asked where the boxes of cards were and declined me by saying we do not worry about cards so you will have to come in by yourself.
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January 2021 by joanne j.
Honestly I went in looking for something my boyfriend needed and after asked 3 capable people who clearly did. It want to help. The first woman pointed me to a direction. The second woman pointed towards a man. That man then walked me back to the initial woman who then walked me to the The aisle and say we don't have it. It wasn't till I got to the register and spoke to the person who pointed me in the direction of someone who is better at speaking in English did I get any kind of assistance. Adelaida ( if I understood and didn't butcher it too much) helped me actually look for the item took the time to look at the picture and try to assist me. I really appreciated her help. Someone needs to double her pay! Her customer service skills OUTSTANDING!!!!