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June 2024 by Silver Scorpion
To Whom It May Concern,
I’m just going to copy and edit my email to them.
I rent a storage unit from North Shore Self Storage and on Father’s Day I went to my storage unit to retrieve an item. When I opened my storage door there was an instant smell of decomposition! After looking inside my unit I discovered a deceased rodent and all of my belongings not limited to; family photos, clothes, sneakers, drawings, Christmas decorations, children toys, doll houses, kitchen cookware, sneakers, sporting equipment, safe, and an air conditioner that were all covered in rodent feces. I would like to file an insurance claim therefore I requested information and the correct papers so that I may do so. I have taken video and photographs as evidence. I also called the number for this storage facility and was transferred to the corporate office in upstate NY where I spoke to “Rich” who instructed me to take photos and videos as evidence prior to filing contacting the facility and filing a claim. I asked them to be fully advised that I am unable to visit my unit during normal business hours as I’m employed, however, I am available to meet Monday thru Friday after 5PM and from 9am to 5pm during the weekends. I read some of the reviews that invoked rodent infestation and it seems as this has been an ongoing issue and in the latest victim. I haven’t cleaned the unit as of yet. I couldn’t. I didn’t have the stomach. Today is June 17, 2023 and we’re heading into a heat wave! I’m so screwed. I’m homeless and this is the facility myself and family chose to protect our belongings. It was everything we had. All my daughter’s drawings from the moment she was able to hold a crayon up until we became homeless, 10/31/23, are now destroyed. All her toys, destroyed! I have A pair of Nike hyper dunk breast cancer edition sneakers from 2015 that are destroyed! Two doll houses I built for my daughter are destroyed; Covered with feces and What I suspect as rodent urine. Sporting equipment destroyed! Sensitive documents destroyed! Is it possible to clean any of this stuff? Will they hire someone to clean out my storage facility while I supervise?? Has anybody experienced the complete process of filing an insurance claim with this storage facility regarding their property in their storage unit being destroyed/contaminated with rodent infestation and what was the results?
I also asked them to pleas confirm this email and respectfully reply with the information requested and provided them my phone number.
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June 2024 by catfotis grevena
Great...
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June 2024 by Debra Ronga
I was quite happy here when I first rented four years ago. The property was clean then and I was able to enter through a door closest to my unit. There were always two trolleys to help move items. At some point the door became locked and entry was permitted through only one door with coded entry. This door was at the opposite end of the building from my unit.. I understand it was for safety, and to keep out those not renting. When I began to move my items out of the unit over a month ago, I noticed a lot of trash strewn on my level. It remained there for weeks. There was also no trolley to help me move. When I next returned, there was someone hanging out just outside of one of the units and when I passed by, he went inside and pulled the door shut. There was a strong odor of pot permeating the hall. I reported the person and trash to the front desk. Yet when I returned the following week, the trash was still there, and also outside around the building. I do not believe the buildings or grounds are well kept anymore. I’m glad this was the perfect time to end my rental.
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June 2024 by Joseph Duda
Didn't even move my stuff into the place. It's creepy, it's dirty and there were people having a bbq and I think living there.
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June 2024 by Amanuel Negash
Best place to store cars
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June 2024 by PJ Manning
Our unit hasn't had a working elevator for over a year with no notice of an end date. They don't even have any dollars anymore to help move around items so I have to carry everything up the stairs and all the way to my unit. I asked a woman to adjust my monthly price until it was fixed and never heard back. Terrible costumer service.
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May 2024 by Luciano Ricci
Very convenient and very professional! Manager was very accommodating!
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May 2024 by Leury Diaz
Best storage units in the city
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May 2024 by Fran Smith
Friendly and helpful and professional
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April 2024 by Abdoul Barry
Excellent job Mike available and helpful.
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April 2024 by shad berrios
Hella nice and helpful
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April 2024 by Carolyn Janet Berrios Ortiz
Nice service . Everything was so easy
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April 2024 by Rose Brooks
Knowledgeable, pleasant and made it very easy to rent a storage unit
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April 2024 by Melissa Duarte
I have a unit there and there is absolutely no lighting to see in the hallway and especially inside my unit. Last time i was there it was so dark i tripped and fell and injured my back. Now think I am going to need to obtain a Lawyer to Sue for improper lighting and making it dangerous for customers. YOU HAVE TO PROVIDE LIGHTING!!!!!!! Also Mice have destroyed all my clothes and bedding I had in boxes!!!!!!
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April 2024 by Sandra Prieto
They are the worst that I've ever dealt with I lost a brand new sofa set and mattresses from infested with mice and they only offer me $500 for that
