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February 2024 by Jocelyn Cushinsky
I chose U Haul to help me move into my first apartment. The Salem location on Jefferson St is a place I will NEVER go again. The service staff was rude and felt bothered he had to do his job. After we gave the truck back they charged me extra for it being late… I dropped it off 12 HOURS EARLY. I got charged around $50 extra dollars for late fees and services. I do not recommend this place! Check your receipts!
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January 2024 by Paul Halpin
I’ve filled my camper here 20 times with propane. Sometimes the “Manager” a (short but a bit chubby guy with glasses) tells me they broke the adapter to fill when he’s just to lazy to do his job. Also when I rented a motorcycle trailer they charged me to sweep it when there were 4 leaves in it upon returning it. I had just swept it and was astonished 4 leaves blew in on the short ride over. Only use this location if you want to leave frustrated and furiously angry.
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January 2024 by En Party rentals
WORST customer service ever!! PLEASE AVOID AN UNPLEASANT EXPERIENCE AND GO USE ANOTHER UHAUL LOCATION!! Rented a truck on Friday Jan 5th to be returned Sunday January 7th. There was a Winter Storm in effect from Saturday June 6th till Monday!! Got a call on Saturday around noon time from someone who did not introduced himself asking what time we are bringing back the truck, told him we were not supposed to bring the truck till Sunday, he replied ' thats not what I asked you for' he goes there's a storm and we need to know what time you are bringing the truck back, told him we were returning by Sunday at 2:00pm, said it wasn't going to be possible that I needed to bring it Sunday early morning. Told him we couldn't , well the day went by and I decided through the day returning the truck on Saturday night, ( did not have to return till Sunday at 2:00pm) when we went to drop off the truck these three employees were there parking other trucks and told me I couldn't return the truck because they did not have space for it, seriously? I'm returning a truck cause you have asked to return it earlier than anticipated, they spoke to us in such bad way completely ignored us. We went ahead and parked the truck at the return space, one of them said if you leave it there and the tow truck comes it'll be towed and it'll end up being your expense. I WILL NEVER EVER RENT FROM THIS LOCATION AGAIN..WHAT AN UNPLEASANT EXPERIENCE WITH UNEDUCATED, IGNORANTS WITH NO DECENCY WHAT'S OVER. CUSTOMER SERVICE IS PROBABLY SOMETHING THEY NEVER HEARD OF.
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January 2024 by Micki Meyer
Warning for anyone reserving online, do not use this location as they wont honor the quoted price. I had a reservation online before picking up the 10 ft truck with a total due at pick up being $282 however this location would not honor my reserved order pricing and I had to pay $488. There was no willingness even when looking at the paperwork I had printed from my reservation and I was told that was "Arizona's problem" ... I needed the truck so there was nothing else for me to do than to pay the full amount.
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December 2023 by Anthony Reynoso
Manager and staff are ver courteous and knowledgeable, they are excellent.
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November 2023 by Matt Carter
Never had a good experience here.
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October 2023 by HL JuckettIII
Great staff!
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October 2023 by wbrazil19
Very rude
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September 2023 by Vanshika Jain
Very helpful staff and very kind. They helped me after their working hours until 10 pm to get my rental situation figured out at a nearby location. Huge respect for all of them ?
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September 2023 by Margaret Meahl
The Jefferson Avenue U-Haul location in Salem is awesome! The guy who runs it is very professional. I have rented several times here and never had a problem. Highly recommend this place.
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September 2023 by Rj Jr
I reserved a pickup truck, drove 30 mins to the location, no pickup available!!!They offered me a 10-ft truck that will cost me $110 extra.
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September 2023 by Tammy N.
I have rented trucks through Jefferson Ave Uhaul in the past and the trucks have been clean and well cared for...however, the management and "one" person allowed to process sales or rentals is abrasive--with absolutely no customer service skills. I don't know if Uhaul stores are independently owned and operated or if it's a corporation, but this particular facility needs a major change in management and training for its employees. The other employees were trying to help customers but kept telling folks waiting in line they weren't trained so customers could only go to the manager for help, who responded he wasn't available to help. My advice, If you need packing supplies or a truck rental I highly suggest trying another facility. Use the Jefferson Ave Uhaul at your own risk. This one is an extremely stressful experience.
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August 2023 by Simo Lahtinen
I had a very negative experience with the manager, Anthony Gambale. I tried to return my rental vehicle ahead of time. He wouldn't take the vehicle back claiming their lot was full, except that it wasn't full. He told me to come back the next day and fill up the gas tank. Before I took off, he checked the rental vehicle for damages and loss items which there were none off and approved the vehicle. He even went on to say " Everything looks good here, just fill the truck up and bring back tomorrow morning and we're good to go." Which is exactly what I did the next day. Once I pulled up to the lot, there was a large delivery truck blocking the return lot so I parked right next to it on another empty lot. Then I waited for 30+ minutes while Anthony was serving customers that had came in after me and then rudely told me he can't accept the vehicle where I had parked it. I told him it's not possible for me to move the vehicle (26 foot truck + towing trailer) as the street by his location is swarmed with cars going both directions. He kindly told me that's not his problem and walked away. I had to stop the traffic for 20 minutes in order for to get the truck on its rightful spot with zero help from U-haul staff with the help of some bystanders who luckily were good and kind, unlike Anthony who's job is to receive the rental vehicles. Once Anthony was finally available to do what was discussed the night before, he once again cleared the rental vehicle and told me "we're good".Later that day I received a baseless charge on my credit card for $152 claiming that I didn't return all the equipment and that gas tank wasn't as full it needed to be. I then called U haul that same day and got the matter resolved, Anthony was supposed to call me that day, or within 72 hours of the time of phone call to Uhaul which he never did, knowing that his charges were baseless.Do not go to this location as you will likely get scammed. Just look at the google reviews on Anthony Gambale. 1/5
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August 2023 by Kayla Engstrom
Unfortunately Anthony Gambale was extremely rude and scammed us. Told us to just drop off our uhaul and leave. We did so. He later claimed we returned our uhaul without the dolly inside it and charged us for the "missing equipment". I have heard from mulitple people he does this often. Beware!
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August 2023 by Candi Reynolds
DO NOT use this location. Like so many others I was SCAMMED. They claimed there was a small scratch that happened in my possession and charged me over $200. This 100% did not happen in the very short amount of time I had the van. TOTAL SCAM! Read the other reviews - something stinks.
