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August 2023 by Paul S.
Home Depot sucks. Period. They don't care about old people. They sent me completely crushed air filters for my furnace and when I expected them to send me new ones or return my money they expect me to come to the store to return $24 worth of crushed air filters. I don't have a car. I don't drive. I rarely leave my apartment. They could care less.
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June 2023 by Rachel M.
Good Afternoon, I have been coming to the lumber department for years now, and began going with my grandfather back in the early 2000s to help him find cuts of wood for his job. It was a tradition we had to go there after we would eat breakfast together on my day off from school. I have always been treated with exceptional service throughout my life whenever I needed to grab some plywood cuts for a bed, or something for my family. Those boys in the lumber department do their job to the highest level of satisfaction. One day, when I was shopping recently, I was disappointed in the management's treatment of them. One of the managers was constantly barking orders at them, and being incredibly unethical in his speech. I couldn't believe it, especially because those boys do an incredible job and are always attentive and caring, part of the Home Depot's core values. It seems as if one of those managers tends to sit on his behind and eat fast food all day while the workers break their backs. I'm just calling it like I see it. Pay those boys more! They deserve it.
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May 2023 by Joyce R.
Sam who works for (plant group) salem home depotWas absolutely terrific She went out of her way to help me locate a plant that out of stock in Salem home depotShe called other locationThe best customer service
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December 2022 by Jimmy V
They run a tight ship. Love the crew over in tool rental.
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October 2022 by Heather A.
Huge thank you to the floor associates!Not only was I asked if I needed help when I was very clearly lost and confused, they very graciously located and brought the ice scraper I couldn't find even though it required utilizing the forklift to get it. Fantastic customer service!
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July 2022 by Emma K.
Listen, they have everything you need. Are the staff competent? No, but that's kind of the fun part. If you've gone to this Home Depot before then you know what you're getting yourself into the second or so time around, so why get mad? The adventure is in traveling through the isles like a detective, searching for the lost treasure you need. My boyfriend and I like to play this game where we bet on how many employees we have to ask for help before we finally get what we need. Right now our top score is five. A lot of the time we end up just going looking for it ourselves and never mind the staff. This is a place where you get your steps in people! Have fun with it.
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June 2022 by Robert L.
We bought a Refrigerator there when it came it w was to big to fit through the inside doors. He showed me and we agreed I needed a smaller one. I went back and bought one that would fit. After a two waiting time. It was to be delivered on June 9. When the delivery men came they were to deliver the new one and take away the old one. They refused to take the old one, saying it was to big to fit through the doors. Well, the house was not built around the fridge. They left, no goodbye, no call the store nothing. I spent the rest of the day on the phone getting the run around. Moral to the story..... Stay away from Home Depot
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May 2022 by Jeff McNally
My favorite store to shop at. I would go there everyday if I could. My dogs love going there. I wish there was more than 1 clearance end-cap . Picture of Kara about a year ago, waiting to go into Home Depot. I highly recommend the Salem Ma Home Depot
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September 2021 by Alex J.
Do not buy blinds here. This has been our local Home Depot for 2.5 years and every time we've needed blinds, they have been shocking. From bad measurements to terrible cuts, it's just a guarantee that you won't get good product or service here. Latest incident involved a roller shade which was cut so poorly that it's frayed all down one side and the cut is actually uneven. That's if you're lucky enough to get someone to cut the blinds for you. My record is 25 minutes. Absolute joke. Avoid avoid avoid.
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September 2021 by Linda Rosenstein
Staff are very skilled, helpful and pleasant!
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September 2021 by Jannie D.
I ordered a refrigerator, an oven, a microwave and a dishwasher from there Home Depot. They hired an outside source which they were horrid! They They argue with me in front of my kids I did not know I had to cut the waterline off it's not my contract I didn't know I had a cut my copper wire for the water that leaves my old refrigerator no one told me it's not my contract. The truck driver told me I only make four dollars an hour I don't make enough money for this so after I took my refrigerator door off I cut the copper wire I turn the water off he left took my refrigerator left the dishwasher sitting outside I had to carry it in this place I don't understand what's going on Home Depot used to be a good company.
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September 2021 by Mike A.
It's the closest hardware store to me and to be fair HD has a good selection of items, but the staff here sucks. It's almost impossible to talk to someone. They do have some seasoned employees that provide good product info but they are not customer service friendly for the most part. Lots of smart remarks to simple questions, and I am a person who is technically inclined. I can't even imagine what conversation they would have with a novice. The only other good thing I can say is that they keep the cashier lines moving pretty good, but overall this store needs a lot of "work."
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August 2021 by George Soundis
Very friendly people very dependable ride.
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June 2021 by Lamari B.
I like this home depot, I don't need to ask employees for help much, but when I do they are very helpful.For the people who complain about the staff, remember you are dealing with minimum wage employees, you get what you pay for.
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February 2021 by The Impossible Critic T.
cashier marie thought it was ok to walk 20 feet from her reregister over to me, a paying customer buying supplies for work, and stand less than 1 foot from me shoving a mask in my face saying my face covering was not good enough while her and half the people in there are wearing underwear fabric on their faces. i will not be harassed by an unhinged mask n*** while patronizing a business. i have been ordering my supplies online at max warehouse. better prices anyway...without the harrasmnet.