Shaw's, located at 11 Traders Way in Salem, MA, is a well-stocked grocery store that offers a range of products and services. Customers appreciate the store's modern aesthetic and cleanliness, noting that it provides a different shopping experience compared to other local options, such as Market Basket. The store features various departments, including a bakery with custom cakes, a deli with party trays, a butcher block with meat and seafood, and a produce section filled with fresh fruits and vegetables. Shaw's is known for its helpful staff, who assist customers in locating items and provide excellent service. Many shoppers enjoy the convenience of the Grocery Delivery and DriveUp & Go™ service, as well as the ability to order ahead for bakery and deli items. The store's prices are competitive, and regular customers appreciate special promotions through the Shaw's app, which keeps them informed about sales on their favorite products. While most reviews are positive, there are occasional concerns about higher prices compared to other markets and some staff being distracted while working. Overall, Shaw's is regarded as a reliable grocery store with a wide selection, helpful employees, and a pleasant shopping environment, making it a great choice for local residents and visitors alike.
Asked for a pound of shaved turkey, got handed turkey steaks instead. The deli guy grumbled non-stop — getting louder with each slice — about how they were “about to close” (with almost an hour left). Service was meh, but the comedy was priceless. Five stars for the laugh.
July 2025
I did curbside pickup. They came out in a timely manner & the associate was very nice!
May 2025
Love the Remodel of the Store and just wanted to say the Staff at the Salem Location is Excellent.. Especially Will at the Deli Always Friendly Polite and Helpful 😊
