Shaw's, located at 11 Traders Way in Salem, MA, is a modern grocery store that offers a wide selection of products for all shopping needs. Customers appreciate the friendly and helpful staff, especially in departments like the deli and bakery, which feature a variety of options, including custom cakes, party trays, and fresh seafood. The store is well-organized and clean, providing a pleasant shopping experience without the crowds often found in other supermarkets. Shaw's has been recently remodeled, enhancing its appeal with a modern aesthetic and a fully stocked produce department filled with fresh fruits and vegetables. While some shoppers note that prices may be slightly higher compared to other local markets, many feel that the quality of food and overall shopping experience justifies the cost. The store also offers a convenient Grocery Delivery and DriveUp & Go™ program, making it easier for customers to access their groceries. Some customers have highlighted excellent customer service, sharing experiences of staff going above and beyond, such as holding popular items for regular shoppers. However, a few reviews mention occasional inconsistencies in staff professionalism and pricing concerns. Overall, Shaw's is recognized as a reliable grocery destination with quality products and attentive service.
Asked for a pound of shaved turkey, got handed turkey steaks instead. The deli guy grumbled non-stop — getting louder with each slice — about how they were “about to close” (with almost an hour left). Service was meh, but the comedy was priceless. Five stars for the laugh.
July 2025
I did curbside pickup. They came out in a timely manner & the associate was very nice!
May 2025
Love the Remodel of the Store and just wanted to say the Staff at the Salem Location is Excellent.. Especially Will at the Deli Always Friendly Polite and Helpful 😊
