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February 2024 by Greg Nowak
Salem Overhead Door did excellent work on my recent garage door replacement. Not only do they also answer their phones and return calls, they are friendly and knowledgeable.
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October 2023 by J
--Warning-stay clear--One the employees of Salem Overhead Door company did massive damage to my property and are refusing to take responsibility. They are not disputing the accident, not disputing that their driver was cited multiple times by the police, and not disputing that they did the damage. They are just instructing their insurance agent to not pay any damages for the what they did. No reason was given. You gotta be a special kind of people to do that and still hold yourself out to be a respectable company.It goes without saying that if you hire Salem Overhead you better pray that nothing bad ever happens and everything works perfect because you will have to hire an attorney before they do anything that resembles a respectable action. Thank God Im not asking them to back up a warranty claim.Find another company..
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July 2023 by Salem Trolley
A huge Thank you to the friendliest and fastest service from Will at Salem Overhead Door - No matter when I call they are always there for me!And Thank you to Bill for his quick action in getting a crew together after hours and on holidays when I need them.
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November 2022 by P L.
Our garage door needed to be replaced, I contacted Salem Overhead Door. They were very responsive and came out quickly to give me an estimate. They installed my door today and I am VERY HAPPY with the end result! The installer arrived on time, prepared and explained everything to me. Salem Overhead Door operates the way a business should run:1. Quick response to customer inquiries 2. Reasonable pricing3. Honest 4. Punctual5. Great overall service with desired end resultI would use Salem Overhead Door again and would highly recommend them.
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August 2022 by Deirdre W.
Jaime and Bill successfully installed my ZERO clearance garage door last week. Terrific job, good price and excellent follow up and customer service by Alexis!!I hope my door lasts forever and I NEVER need service, but if I do, you'll certainly be my first call!!! Thanks everyone, I SO appreciate you!!
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June 2022 by Rhonda Snyder
Everyone at Salem Overhead Door was great. From start to finish I was treated with respect. They said they wanted to get everything done to my satisfaction and they did. The owner came out a couple of times too to resolve the problem that I was having with my new garage door.Attentive, sincere, customer service like this is what makes for a good business. I'm so glad I chose them for the job!
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June 2022 by Lori B.
I want to give a shout-out to Rachel and the technician who saved me on Thursday. I'll spare the details, but I was held hostage in my garage, and it took me a while in the pouring rain to get out. I talked to Rachel at 10:30, and she promised to call at 12. She did (who does that anymore?). By the time I returned home the garage door was like new. Best customer service I've had in a long time.
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April 2022 by Hwy Manger
Always a pleasure working with them. Very polite and great result every time.
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January 2022 by Kathleen Kalentkowski
If I could give this company more stars I would! I was shopping from out of state for 2 garage doors for my dad who lives in Beverly. The service, efficiency, thoroughness, and quality of the product was above and beyond expectations. And, they are the most accommodating business I have ever encountered. I highly recommend Salem Overhead Door. Give them a call. You won't regret it.
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September 2021 by J Sawyer
If you need a "QUALITY" garage door seal this is the place! The Owner is a Great Gentleman, fun to speak with and the Ladies that run the Office are extremely professional and knowledgeable. I would refer everyone to consider working with these folks to resolve any garage door issues. Another satisfied customer ?Thanks very much, J
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July 2021 by Doug J.
I recently had one of my garage door openers replaced. Their technician diagnosed the problem and had my door running smoothly again. I definitely recommend SOD and will use them again in the future.
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June 2021 by A B.
Manny and Scott were great--showed up quickly and early the same day I called, were friendly, fixed the non-working door so it works perfectly now. Couldn't have asked for anything better! I'll be calling them again.
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June 2021 by Michael Pisani
Stopped by the office for a much-needed small part, and was treated as though I was placing a $10,000 order. Great folks to deal with!
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April 2021 by Kat D.
I am so pleased with Salem Overhead Door. They did an amazing job installing my door. They came just when they said they would, walked me through how to operate my door and set my code. The installer took his time installing my door, but I am glad because he did it right. He was friendly and very professional. He even cleaned up everything and took the old door with him. If you are looking to purchase a new garage door, I highly recommend Salem Overhead door. I had such a great experience. Kat D.
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August 2020 by Richard F
Had a problem with the door not closing. Did some troubleshooting on my own without success. Called Salem Overhead, spoke with the owner, Bill, and he talked me through to the solution. Saved me a service call and $155.Can't do better than that on customer service. Highly recommend Salem Overhead Door. Thanks Bill.
