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February 2024 by Jon G.
Went here for an oil change at 615 Place is empty no one there. They're open till 7. Person at the front looks at me and says he can do it but it's kinda late. And said he needed to close up in 20 mins in order to get out by 7. But reluctantly said he's still do it.....nah I'm good and that's the lamest shit I've ever heard.....
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February 2024 by Andy J
Fast and on time.
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February 2024 by Stella Monet
Needed an alignment and some other things but it wasn't clear on their site that this location doesn't do inspections so I went with just the alignment. Went to get my inspection at another place and the tires were so bad the steel was coming through. Town Fair Tire down the street said they shouldn't have even done the work with tires like that. AND, TFT is so much cheaper for the work and you get a discount if you get new tires (UGH!). I have wasted so much money from Pep Boys' incompetence. NEVER going back there, and my whole work knows how upset I was so I'm pretty sure they won't either.
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January 2024 by Joseph Stasio
Excellent service. Friendly and knowledgeable staff, and timely completion of service
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January 2024 by Jane MacDonald
Good service. Quick and efficient.
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January 2024 by Barry Smith
They repair what needs to be repaired and is fast about it !!
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January 2024 by Paul
Galvin and Jonathan provided excellent service and explained all the necessary issues with my car. Awesome service.
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January 2024 by Michelle Sims
Pep Boys in Salem, MA and Portsmouth, NH get all of my kudos after helping rectify my situation! I had an appointment booked in Manchester, NH for over a week with a purchase made from their Black Friday deal. I moved my appointment to another weekend to help lighten their schedule. I got a call from the store 35 minutes before my appointment that the tires I ordered were out of stock and they would not be getting them back in stock, after having already driven an hour from Maine with a baby in tow. Their offer was for me to pay $100 MORE than the purchase price of the tires I had ordered. I immediately called the Portsmouth location, who informed me that they did not have the tires in stock but Salem, MA did, and they were going to place a call to their regional director and get back to me. They returned my phone call to let me know that they were not able to transport the tires to their location, but if I could make it to Salem, they would provide the tires and service AND honor my purchase price from my original order. Salem got me in same day and provided timely service, and both locations get an A++ in customer service from me!
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January 2024 by Fritz Paquiot
Excellent job!
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January 2024 by GesNiyah MommyRules
Very helpful I will be coming back
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January 2024 by Lucian Skye
Don't go here. Waste of money and time. My car was "fixed" and then stalled out several times when they told me it was safe to drive without the second part they would install when it arrived. Told me it was 1200 and I was on the side of the road in early January, 14°, jumping the car. Friend was with me, had to call a tow truck and waste more money getting here to have them fix it with the second part. When I had picked the car up, I was assured that it was safe and OK to drive without that part. I left with my car and it stalled out. I called them and the guy was nice on the phone, he said it should be working cause they tested it and yet here I was calling them on the side of the road. He advised me to call the tech the next day. My car stalled two more times till I got home. Next day I called the store, the tech said he would call me back and nothing. I left with my friend Friday morning to bring the car in, she was following me in case it stalled. Sure enough on the highway it failed and I had to pull over. I called a tow, cost me, in addition to the 1200 I am already going to be paying. These guys rob you. I would recommend going anywhere else instead of here. It sucks, I used to love going here but after this experience and cost, I will look elsewhere and make sure to warn against going here.
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January 2024 by Briny Cosplay
All the parts that were needed were not available so they did what they could and told me to come back another day. They assured me the vehicle was safe to drive until then. It wasn’t. The problem was even worse and my vehicle shut down on me 3 times while driving. They stated they test drove the vehicle and everything was fine but when I drove it, it wasn’t. Makes me feel there was some dishonesty.
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January 2024 by RONNY KNIGHT
Good day, wanted to let you know about two outstanding staff that work at your Salem MA location. Galvin G.# 499077, and your mechanic CHHOM T. Who were able to diagnose the issue I was having with my car and repair it at a rapid amount of time. Two OUTSTANDING STAFF that represent your company! Keep Up The Great Work!
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January 2024 by Doug Hillers
Needed an oil change in both of our vehicles. Steve was able to get both in on a Saturday morning, despite a small crew, and was very pleasant and professional. He is a huge asset for your company.
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January 2024 by Ryan Mulherin
Excellent experience today. I needed a tire replaced. The guy at the front counter gave me all of my options and made some recommendations but he didn’t try to twist my arm into buying something I may not have needed. Very courteous and professional. The actual process was completed very well efficiently and was completed quicker than expected.Again, this was an overall excellent experience. I will return to this location when it’s time to replace all of my tires.