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March 2023 by Vicki Kirkpatrick
very friendly and fast!
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March 2023 by Jessmarie Garcia
Linda in liberty tax Salem MA was so great!! I didn't have any issues , she was so helpful!!! I appreciate everything ?
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February 2023 by Christopher O'Keeffe
Linda is the best.
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May 2022 by Steve Spirito
They had to refile my taxes after they made a mistake in 2020. After that they would not return my calls or try to help me
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April 2022 by Martha Bermudez
Great customer service. I was able to Make an appointment that worked for me. Was out of there very quickly.
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April 2022 by Arturo Morales
Friendly and very helpful
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November 2021 by Anne Marie Spellman
I hired this business to prepare and file my 2019 and 2020 tax returns. The preparer made a huge error and did not declare all of my income resulting in thousands of dollars in interest and penalty owed to the IRS. I have contacted this business over a dozen times seeking fulfillment of their 100% guarantee which is posted upon their website... "Our offices will give you the most accurate return and the largest possible refund you are entitled to receive. If the office makes an error in the preparation of your return that results in penalties and interest, the office will reimburse you for the associated penalty and interest initially assessed". I have not received a return call from the owner Linda Poehler and I have been informed by Liberty Tax Corporate offices she has not responded to their calls as well. In addition to the 20119 tax filing, this office made the same error in 2020 and are unwilling to guide me in how best to proceed. Stay far away from this unprofessional, unethical place of business.
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November 2021 by Anne Marie S.
I hired this business to prepare and file my 2019 and 2020 tax returns. The preparer made a huge error and did not declare all of my income resulting in thousands of dollars in interest and penalty owed to the IRS. I have contacted this business over a dozen times seeking fulfillment of their 100% guarantee which is posted on their website... "Our offices will give you the most accurate return and the largest possible refund you are entitled to receive. If the office makes an error in the preparation of your return that results in penalties and interest, the office will reimburse you for the associated penalty and interest initially assessed". I have not received a return call from the owner Linda Poehler and I have been informed by Liberty Tax Corporate offices she has not responded to their calls as well. In addition to the 20119 tax filing, this office made the same error in 2020 and is unwilling to guide me in how best to proceed. Stay far away from this unprofessional, unethical place of business.
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February 2020 by Renee M.
I had originally thought that this place was great on service but as we have been trying to work with Linda, I have found it extremely difficult to get my answers since we had been audited by the DOR. I've had to contact corporate to get things rolling and hope to continue to move things in the right direction. At this point, I would definately NOT recommend this service unless you have a very simple tax return. Good luck!
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February 2017 by Brandi Atkinson
I've had Linda do my taxes in the past and she was always very accommodating with my various state returns I've handed her. I'd recommend her and her Liberty Tax offices to anyone and everyone
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February 2017 by Gloria Jemery
Knowledgeable friendly staff that want to work with you to get the best refund possible!
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January 2016 by Natasha Corbin
Wonderful place, currently under new management and they are working harder than ever. I love the one to one experience and professionalism. I would recommend that you come in and get your taxes done soon.
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January 2016 by Rachel Schooley Taddeo
Great place to have your taxes done! Under new ownership, and everyone there really knows taxes. Already filing 2015 taxes and they hand you $50 on the spot just for filing!!! Go to Liberty, they are the best around!!!
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February 2014 by Andy Fisher
Don't go here! The guy sitting next to me had been kept waiting a half hour after his appointment time, another woman was back for her THIRD visit because they had messed up her first two appointments and then asked her to come back because it was "taking too long", and then we got bumped for someone who didn't have an appointment because they threw a fit. All that in the 20 minutes it took me to realize I needed to take my taxes elsewhere. Used Liberty before and they were fantastic, just steer clear of this branch!
