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April 2024 by Chris Lohring
Worst business banking experience I have ever had. Run away from this bank and their toxic culture towards business customers.
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November 2023 by Sanjuar Hoodett
ATM's are ALWAYS "Temporarily Unavailable"....
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October 2023 by Rosa Ramirez
Very good, excellent.
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September 2023 by Adriana Vala
I was having a very stressful day until Niki took the time to help me. Thank you so much for everything.
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September 2023 by Rick D
Worst bank. Can’t wait to move my money out of Eastern Bank. Customer service is the worst and their technology is years behind other banks. The dumbest thing that ever happen was not getting a used car loan with a credit score of over 800. Do they even loan money out? They state that they are a community bank…that’s funny.
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July 2022 by Michael Pich
Niki is unprofessional and rude
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February 2022 by Michael Romano
Very bad customer service and the worst customer care that I ever seen in any branch, their closing time according to the bank hours and according to the internet is that on wenesday they’re open from 9 to 5 but I arrived at the branch that is located in the congress st, Salem ma at 4:25 it seems that they’re closing before the closing hour and when they notice me (two employee girls), I could see that they say something between each other then laughing and ran inside the bank Cause they were doing something in the atm that is inside, very bad experience regarding this experience because I need some documents and because of this I couldn’t have on time and delay my process, i would never ever recommend this branch to any of my friend or relatives.
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February 2020 by Molly-Ann P.
The employees here are extremely courteous and helpful, not to mention welcoming, and bilingual! They always go above and beyond, are consistently pleasant and warm, and have helped our family in several situations where speedy assistance was extremely critical to our needs. Couldn't ask for better service!
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January 2020 by E G.
Terrible service. Never enough tellers working here. Do not stop by here if you are in a hurry!!!
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October 2019 by Ralph A.
This bank is terrible. Incompetent. Every time I deal with them they seem to screw everything up. One time they put my deposit in the wrong account. Then I had no access to my money that I had plans to spend .wreck my vacation. Another time they lost 125.00 of my money. I tried to rectify the situation. They told me they would call me back then never did. Then acted like I never call them to begin with. The held my 125.00 for 12 days before returning it. Telling me they were sorry. If I did that to them they would garnish my account a minimum of 35 dollars. And possibly more for a 12 day period. I tried to purchase a wedding ring during a time sensitive period. Even though I notified them of the amount the company that would be charging them and the time frame the card would be charged they still red flagged the payment delaying a very important one in a life time purchase. This bank cannot be trusted. They offer nothing but a bunch of I'm sorry. I'm sorry does not help my vacation or my wedding. Pathetic bank. Do yourself a favor go to Salem 5.
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June 2019 by Pawline Tailer
If you want long waits, lousy service, aggravation, and folks who cannot respond to the most BASIC requests, then by all means, go here. If these things don't resonate with you, KEEP AWAY. This is NOT a good bank to deal with.
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December 2018 by Rachel H
This place is consistently a nightmare.
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March 2017 by Thomas Vallor
Is Google actually asking me to review a bank? I guess they've never messed anything up and i feel like for stars would be rude. They are indeed a bank.
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October 2016 by Jane Doe
I LOVE MY BANK. I am in Europe and I don't want to opem an account here. The European banks all rip you off with fees im the vein of Sovereign or B.O.A. Eastern Bank ROCKS. It is one of the last big banks that feels like old school neighborhood banks. The managers go out of their way to help you. I mean above and beyond. Please use this bank and support them so hopefully they never change to be more like B.O.A. or dreaded Sovereign Bank. If enough people like them I hope they will see what they are doing is working and keep it this way , don't get greedy
