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January 2024 by kama snow
If you’re package gets delivered to their ups pickup point pray that nobody steals it or they give it to someone else. I had to do deep digging to make sure my package actually was left here after a lot of confusion and a week of calling then non stop asking about my package. It was delivered there yet nobody could seem to find it. So who took it? Or which one of you gave it to somebody else? Stupid people. Brainless, actually. If youre package is unfortunately sent here make sure you get there right away so nobody takes your package. Don’t trust these people.
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November 2023 by Robert Brewster
My local store is good enough for me
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November 2023 by オークガブリエル
Don't have much of a selection for motorcycles, scooters, and motor bikes. I couldn't find what I was looking for for my kymco super 8 150x scooter engine oil and transmission fluid.
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September 2023 by Iliana M.
Went to this store last minute needing to be serviced. Very nice man named Jonathan helped me. His customer service was a 10/10 and he was very thoughtful towards my concerns and issues. He was really good with explaining everything to me and kept me in the loop step by step. He definitely deserves a raise, if not, recognition for his above and beyond way of servicing customers. I will definitely come back if I need anything else in the future. Shout out to Jonathan at the salem, ma store and thank you again for all your help!
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June 2023 by Erickson Gonzalez
Showed up last minute because I needed a battery, Although it was almost closing time Justin Rojas still offered to help replace my battery.He also went the extra mile to check if my starter/alternator were good that way I wouldn’t have any troubles later on.
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June 2023 by Roberto Mancone
I went to the store at 9 AM and it was closed and employee of the store was outside waiting for the manager to come open it, seems as though somebody slept in, and the store never got opened. O’Riley Brothers down the street was open and the manager was there with employees and I was able to buy what I needed. You should probably go there.
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June 2023 by Paula Hynes
Needed an electric car charger that would work instantly. They showed me a couple different options. Worked quickly and super easy to use!
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February 2023 by Danielle Guillette
I had an oil issue. Simple to figure out! I however had a huge problem where I was unable to get the cap off to add the oil. I asked for assistance and Mr. Alex O. (As stated on my receipt) helped me, immediately setting my mind at ease. He advised me on which brand I needed, how many bottles to buy and even checked the dipstick for me. He even made sure the amount was correct. I’m grateful for Alex at advanced auto in Salem on highland ave. I’m only sorry I didn’t have any tip money for him because he deserved it.Thanks Alex.
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January 2023 by Brian Cacchiotti
Well stocked store and helpful staff. Purchased wiper blades and got home and could not figure out how to install them. They told me to return to the store and they would install them for me. The young man came out into the driving snow and figured out what was wrong - a certain part needed to be removed from the new blade attachment, and got them both installed in minutes!
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December 2022 by Tony
Fear for your life if you see the Advance Pro driving around. He cares not for your mortal rules and driving regulations. He has no master but speed itself. Traffic means nothing. Road markers mean nothing. There is only expeditious delivery.
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December 2022 by rivakira
unfortunately the customer service is not friendly and they do not show much interest in their work!
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November 2022 by Steve K.
Avoid buying ANY CAR BATTERY from this place or any other store. They say that you have a limited warranty if your battery fails but good is SO NOT TRUE! Batteries can fail in many ways and go to great lengths to assure a battery will pass even though is has up front an visible issues even when blatantly pointed our with strong evidence. They have these toy battery and charging system testers. These testers are connected to a constant WiFi system in the building so they are always being updated. When there is likely a surge of a bad failing product such as a battery that can turn off certain parameters to make your battery pass. The rule with the store is that if your battery passes they cannot give you a warranty replacement. I once bought the same battery on dead and it still read good. Then right after that they immediately told me they could put it on charger overnight to give it a charge. I refused and brought it to another of ghe same store and a DEAD battery passed again. Save your time and money anx buy a batter from a well known department store like Walmart who don't ask questions if you have a defective battery. They won't even test it and the batteries are a higher quality and cheaper too. Yes you will also get a Gaurunteed warranty too. Once again STAY AWAY from other auto party's stores like it since they are all corporate aAvoid buying ANY CAR BATTERY from this place or any other store. They say that you have a limited warranty if your battery fails but good is SO NOT TRUE! Batteries can fail in many ways and go to great lengths to assure a battery will pass even though is has up front an visible issues even when blatantly pointed our with strong evidence. They have these toy battery and charging system testers. These testers are connected to a constant WiFi system in the building so they are always being updated. When there is likely a surge of a bad failing product such as a battery that can turn off certain parameters to make your battery pass. The rule with the store is that if your battery passes they cannot give you a warranty replacement. I once bought the same battery on dead and it still read good. Then right after that they immediately told me they could put it on charger overnight to give it a charge. I refused and brought it to another of ghe same store and a DEAD battery passed again. Save your time and money anx buy a batter from a well known department store like Walmart who don't ask questions if you have a defective battery. They won't even test it and the batteries are a higher quality and cheaper too. Yes you will also get a Gaurunteed warranty too. Once again STAY AWAY from other auto party's stores like it since they are all corporate and operate just about the same. operate just about the same.
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November 2022 by Hadrien Dimier
Called about a replacement battery this morning and was informed that although Advance Auto should install batteries for customers, it was “ too early and too cold”. What a joke! It’s 9:30AM on October 4th and 57 degrees outside. BUY ELSEWHERE!!!
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October 2022 by Alex O.
Je suis anglais. Je parle français et anglais, je mange une pizza du voiture y un garçon mange
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July 2022 by Parker
Wes at the front counter was very helpful, I’ll definitely be back