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March 2024 by WhatWouldMikeTysonDo?
Tri and Louis are Gods amongst men. They expertly diagnosed my problem . My visual voicemail was missing on my latest phone and and these guys sorted me out free of charge. They were also a pleasure to deal with. Funny and personable. If I was running the show at VZ, I'd definitely want to promote these guys. They have a ton of knowledge.
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February 2024 by Douglas Fredericks
Ian at TCC gave us Superior service in every way. Knowledgable patience, pleasant and kind. My wife and I recommended Ian to a family member. Will continue to do our business at this facility. Thank you.
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February 2024 by Steve Lucas
Ian is very good and very nice!
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February 2024 by Jim Sheehan
Ian was my contact he was very knowledgeable and easy going to deal with. In a matter of minutes he was able to solve my problem. Well done Ian.
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February 2024 by Alyssa Hickey
Honestly I'm disgusted with the unfortunate timeline of events that this Verizon store has created for me. I first came to this store during the summer of 2023 to fix my cell phone sim card problem. Luis the store manger helped me out and was great. We then started chatting about business accounts as I own 2 small local businesses. Months went on and Luis & I kept in touch regarding switching my wifi services and getting all of my devices switched to a business account. In August Luis had started the set up of my new and improved services with Verizon, that was long and dragged out. Luis then misled me with false promises to secure my business under new promotions, resulting in much larger bills than initially indicated. He assured me of certain services, including setting up a second phone for free, which he never delivered. Despite repeated assurances, the promised setup never occurred. For months I went back and fourth with Luis through text messages about the extremely large bills, the equipment I WAS PAYING FOR but was not set up. Luis then came down to my shop after multiple messages with frustration, yet nothing was fixed or done. Luis convinced me to switch from Comcast business internet, assuring me that Verizon would be both more affordable and provide better performance. Unfortunately, after canceling my Comcast service, I discovered that Verizon does not have Fios on Cape, which negatively impacted my business operations due to insufficient WiFi speeds. After spending $400 to cancel my Comcast business plan early, I had to re-sign up for a new account amid all of the problems Verizon internet caused my business. For nearly two months, Luis continually delayed addressing my concerns, claiming he hadn't applied all promotions and that it was a work in progress. After enduring failed service, mounting bills, and unfulfilled promises, I reached out to Verizon's direct line. Ira, a representative who assisted me, was able to promptly correct some of the problems i was having with my plan during a single phone call—a stark contrast to Luis's prolonged inaction. After doing some research i quickly realized this is not a corporate Verizon store and theres not much help I can get except going through Luis. I highly suggest NOT using this Verizon store for anything more than basic phone necessities. Since September I've been dealing with this issue and still do not have it under control.
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February 2024 by Kathryn Wagner
Just home from the easiest Verizon phone upgrade ever! Ian was awesome! I needed to upgrade my cell and my mom's cell, as she is on my family plan. Ian explained everything in layman's terms so we could understand. He gave us the pros and cons to all options of phones to upgrade to. He was patient with us as we are in no way tech savvy. He even helped me upgrade my plan and I'm now saving some money! I can't recommend Ian enough! We will return to him for any future cell phone needs!
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February 2024 by Chris N.
Buy all my iPhone accessories here. The gentleman in the store is always friendly, professional and helpful! Highly recommended!
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February 2024 by Teri Richards
Great experience. Ian was very helpful on the phone and in person.
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February 2024 by Andrea Iadonisi
I have been going to the store at Factory outlet Blvd since it first opened. Ian, the young man who I have always spoken to hasAlways been more than helpful. A real asset to Verizon.
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February 2024 by Bob Shiels
Ian at the Sagamore Verizon was super helpful and knowledgeable, made upgrading to my new IPhone 14 a pretty painless experience getting all my contacts and pictures migrated over with no issues in less than 30 minutes!!!!
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December 2023 by Wally Cullen
Ian was knowledgeable, patient and supportive in managing my account fee and new phone setups. Thanks
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December 2023 by Paul Gannett
Great service! As non-tech phone users we really appreciated the help getting our new phones set up quickly and cheerfully. Every time we go to this store it has been a good experience.
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November 2023 by Robin Sousa Jolin
We just left our local Verizon store in Sagamore,MA. We were so appreciative of the help we received from Ian with the purchase and set up of our new phones. His customer service skills and knowledge of the product is outstanding. He was very kind, professional and patient. He is a wonderful represent-active and asset to Verizon- they are lucky to have him on their team.
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September 2023 by Richard Chipman
I was expecting high pressure but this was not the case. Ian was so nice. He explained the pros & cons of each phone and plan with pricing. We also discussed my needs in a phone and Ian matched me up with the phone for me. It was a very easy and enjoyable experience. 5 stars!!!
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August 2023 by Michael Shea
Ian at the Sagamore Beach location is one of the best to work with. He knows everything there is to help you with your phone. Whether you are buying a new phone or need help when you're old one
