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March 2024 by Blue Aki
This is the worst company ever. Cheaters and that's why this company is being SOLD!! Horrible company. Never use them, ever - over charging for everything.
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February 2024 by ralph menconi
I’ve been with Canal for several years and enjoyed good service and low prices. This winter, however, they have become more expensive than most other dealers on the Cape. Up near the top per gallon now, especially since January.
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December 2023 by Joanne Ferguson
Called to set up service and oil delivery last Thursday. Was told they would be out this week, still haven't shown up!
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February 2023 by Theresa L
Have been a customer with them for years. Decide to use them for a tune up. While doing the tune up was told it would be a good idea to replace water tank on side of system. Was given a price, agreed to have it replaced. Found oil below the oil burner a few days later. Thought maybe they didn't wipe it down when done, so I did so. Place a paper below it, waited a little longer than I should have to look at it. The paper towel was covered in pink oil. Called and asked them to just look at it cause it leaked after they tuned it. They came back out, were at the house no more than 15 min. said all set when they left. They never said they had to replace anything. They didn't offer a price for anything then sent a bill for over three hundred dollars. I put a new paper towel below it, found that the bleeder valve was not tightly closed, tighten it myself. Seems fishy to me that they would get an okay to replace a 80 dollar tank but not an okay for a 166 dollar part plus 165 labor. Seeing there was still a leak I don't think they replace anything. Could have been dripping from bleeder valve the whole time.
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November 2022 by Kevin Crowley
Prepaid for 200 gallons, my debit card was charged that day, Two weeks later they sent me a bill for $250 because they said they didn't charge the card for 3 days and oil went up???? One of the most dishonest scumbag moves I've ever seen. I will never use them again and I hope people double check their bills with these scumbags
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November 2022 by Kevin C.
Prepaid for 200 gallons and my debit card was charged that day. Two weeks later they sent me a bill for $250 saying they didn't charge the card for three days and oil went up??? Dishonest scumbag move, I will never do business with them and hope others watch their bill closely
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July 2022 by Tonya
We woke to a leaking oil tank in our basement three days ago, Canal Fuel was out within the hour to patch it and we hired them to replace the tank as well. The team arrived two days later, they were exceptionally courteous and left the entire work area absolutely immaculate. This company made a great experience out of an unpleasant situation, highly recommend!
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March 2022 by Andrea Lamb
These guys are the best! Professional, caring good people.
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February 2022 by J.J. Cunis
Been using for coming up on 30 years. Had to replace tank when pin hole leak was discovered by me. They came out immediately and plugged it and scheduled replacing the tank. Regan and Reggie delivered the new tank and removed the old one. They were excellent and very attentive to keeping things clean. Also, the installer, Derek did a first class job. Very meticulous and conscientious. Steve and Jason's service was excellent also. I highly recommend.
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February 2022 by Theodore Condon
I have been a customer for 10 years . I got excellent service prompt and efficient . I can’t say anything but “exceptional” for Canal Fuel. Jason came out during a blizzard when we had no heat and quickly found the problem . We would never give up our relationship with Canal Fuel . They are a good Honest All American company. We feel we were treated like family.. Again thank you for the prompt service. I should also let you all know that Jason came out to my home even though he himself was caught in s snowdrift in his truck, yet he kept coming trying to help.. I am so grateful, we are warm and comfortable tonight because of his efforts. respectfully, Ted Condon sandwich mass
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February 2022 by Brooke W.
Do not waste your money! Over priced oil delivery with rude and dishonest service. Stay away from this company!
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January 2022 by Michelle L.
From the financial to the service departments...Everyone has been extremely friendly and helpful. Quick service and fair pricing
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February 2021 by Ryan Meadows
AVOID at all costs. We were using Canal/Pilgrim fuel for oil deliveries and everything was fine until we needed them for a small repair. After agreeing to an exorbitant labor price since it was the weekend ($200/h) and a total price of $500, they then tried to scam us by adding $250 to the bill directly charged to our credit card. When confronting them, they changed the price of the part from $300 to over $500, even though the part is readily available for $225 at any local store. No notice, no communication, just charged our card.Horrible customer service filled with lies and deceit just to make a few extra bucks. You got us this time, but never again and we hope no one else falls for your scam.
