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“Theresa MacKinnon at the Hubbardston branch was awesome to deal with. Great customer service. Answerd all of our questions. Was courteous, kind and welcoming. Made banking a pleasure!”
“Everyone at LCU has been so accommodating over the years. I would not bring my banking business elsewhere. They make it easy to accomplish what is needed. They are patient, kind and knowledgeable. The women that helped me today were professional and made my visit seamless. Thank you for all you do!”
“The branch staff and management are phenomenal!! Whether you want a simple transaction and be in and out, or if you have a book of questions and need to bend their ear, they are always willing to help. I am a small business owner, but in here they make me feel much bigger than that!!”
“I been banking here for a bit It’s always top notch customer service. John t. Is a big asset to this branch. He always goes above and beyond for me and actually everyone. He is the kind of employee that thrives off making sure customers leave beyond satisfied. Great job John keep it up !”
“Amazing branch staff! My Wife and I could not be happier with the service that we received from Michelle and Tiffany during a very complicated home-buying process. These two exceptional professionals helped us meet some strict deadlines over the holiday season, allowing us to move into our home in February. Thank you, Michelle, and Tiffany, we're super happy with our new home!”
“Excellent Bank ? is a small bank but with great proposals I opened several business accounts and so far I like it a lot. It's a shame it's not found in many places because sometimes you need access to banks in different parts of the state.”
“I’ve been with this bank for almost 25 years. They used to be Commerce Bank, after transition to Berkshire Bank they maintained most of the qualities I really liked about Commerce, primarily their hours - amazingly stayed open until 7pm - until recently… now they close at 4pm Mon-Wed, and 5pm on Thu-Fri. This Park Ave branch is open on Sat until noon but the downtown branch on Main St. Is not. Unfortunately, this change took place but for the most part, so do my banking online so it’s not worth finding a new bank. Syrian The woman who was the manager for the longest time was amazing, Mrs. Wilke (I believe?) I loved her! The new manager that took over was nice as well, but he has since moved on. I do appreciate seeing familiar faces there, several workers have been there for years but I’ve noticed a lot more change and turnover since it became Berkshire Bank. I’m not sure if this is related to the change in ownership or timing with the pandemic, etc.? Either way, they’re phasing out the things that remained “Commerce” now and it definitely feels like a new bank. I’m mostly indifferent but this is why I gave 4 stars instead of 5… the changes. It used to be a 5, the change in hours dropped it to 3 stars, but their new online and mobile platforms bump it up to 4. If they would only dispense $10 bills from the ATM or allow you to choose which bills you want (like another well-known, over priced, red-tape National bank here in America) I’d bump it up to 5 stars.”
“Today I stopped in to get some quarters, and I was met at the door by jay, who greeted me and welcomed me to the bank, helped me right over to an open teller who assisted me right away. The process could not have been easier. The teller (unfortunately I didn’t catch his name) was very professional and helped me very well.”
“As the founder of Pawsitively 4 Pink, I am thrilled to express my gratitude to Country Bank for their unwavering support over the years. From the tellers to the district manager, to the general manager, and even the president, the support we have received from every level of the bank has been tremendous.Country Bank is more than just a financial institution; it is a pillar of the community, dedicated to seeing both nonprofits and for-profits succeed. They understand the importance of giving back and actively support organizations like ours.However, what sets Country Bank apart is their recognition of the importance of every individual. They value personal connections and take the time to know their customers both personally and professionally. This personalized approach makes banking with them a truly rewarding experience.I would like to give a special shoutout to Shanti at the Park Ave branch. She is always engaging, warm, and willing to have conversations that may not always be easy. Her sense of humor and genuine care make every interaction a pleasure. The Park Ave branch wouldn't be the same without her.Thank you, Country Bank, for your continued support of Pawsitively 4 Pink and for being a bank that truly cares about its community and its customers. We are grateful for your partnership and look forward to continuing our relationship for years to come.Warm regards,MichelleFounder, Pawsitively 4 Pink”
“I've banked with Webster Five for over 20 years. They truly are friendly, pleasant, and professional. I rarely ever had to wait for assistance. They have been helpful so many times under difficult situations that I've lost count! Thank you all!”
“I had an exceptional experience at this bank, and I'm pleased to leave a 5-star review. The service provided by Teller Sharan was outstanding. Their professionalism, attention to detail, and friendly demeanor truly stood out. I was assisted promptly and efficiently with all my banking needs. The staff's knowledge and willingness to assist left a lasting positive impression. I highly recommend this bank, especially with employees like Sharan who go above and beyond to ensure a seamless banking experience.”
“We have worked with the people here on several issues relating to trust accounts and they have been incredible to work with. Lots of longevity at this branch so we've worked with the same people for years - feels like a good combination of small town bank with resources of BOA.”
“Gold star blv Worcester is by far one of the best locations. Adelina has helped with wire transfers and has being more then helpful figuring the fact that I didn’t have all the data needed for the wire so thank you.”
“I have always received extremely good service! The staff is helpful and competent. My manager Alessandra is always ready to resolve any and all problems! I am very satisfied!”
11AM - 2PM
1227 Main St, Worcester
Banks
“Ms. Uyen Dang was kind, funny, helpful and efficient. Thorough in her explanation of different chequing accounts and was patient when listening to and answering my questions. She even walked me to the ATM to show me how to use the new ATMs to deposit a cheque!Other team members were also courteous and professional.This location has drive through services and free on site parking. Would recommend this location for your daily banking needs.”
“I have been to this location several times over the last few weeks, as I am in the process of buying a house. Each time I visited, my experience was great. My experience today, however, was exceptional. The manager, Vonmarie, and other staff members went above and beyond to help me today. I couldn’t be more grateful - thank you so much!!”
11AM - 2PM
295 Park Ave, Worcester
Banks
“Awesome place and great tellers sometimes line is slow but Erick and Gianna and Bella are amazing people and useful to be helped by and their security guard Michael Is So Kind And welcomes me and everyone with respect definitely a place to go to make a account or cash a check”
“All I would like to say that all the people working on the holden location they are doing a great job !!! Love all the people really nice !!! Joe , liz and everyone else!!!”
“Ppl were fast patient and courteous they were not of their way getting my large bills for me the lines were not long everyone was kind and considerate and it was very very clean which I liked this divided so you don't have to worry about someone hacking on you and giving you the viral virus disease all in all five-star place I only go there because of the lottery they get the checks off them again nice Bank”
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“Dan and Jade are fabulous! They are always on top of anything I need and the customers around me. They make banking fun….if that could ever really be a thing. My daughter always appreciates the both of them when they offer her a lollipop…. Or 2??”