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September 2024 by JOSEPH DESMOND
This is a new UPS store that was recently sold this summer of 2024 and purchased by new owners.
They're just doing it for the money and don't really care much about their customers and try to nickel and dime for anything that they can get out of you and if they don't get any money out of you they give you nothing so I would probably just not go to this particular UPS store located on the Newburyport turnpike in Rowley Massachusetts. At the end of the day if you want customers you do whatever it takes to get a customer and not send them away. In the small town where word travels fast so don't think you're above it all you probably will suffer because of this indiscretion towards customers..
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August 2024 by Ashley Ember
Watch out, this store will milk every penny out of you. Brought an Amazon return back to them and they charged $2 to put tape on the box. Then I needed something printed. They gave me the email address to email them the document to print. Then charged me $3 for computer use for them to receive the document. Ridiculous.
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August 2024 by Nicholas Coleman Art
I had a not convenient package to ship that did only weigh 12 lbs. I did feel for the worker, with regular packages I might have rated the experience a little better, it was however memorable enough to know he did not want to help. If I did want his help he was going to make me pay 190 bucks to make the box. He did let me buy 60 dollars in materials but made me construct the box on the sidewalk. Dripping with sweat as the humidity and heat in August are still quite high. Upon completion and waiting in line again for the shockingly 8 people that walked in to get help in front of me. Finally got a quote of 400 dollars. So I left and went to USPS. I did forget that UPS likes to jack up everything. This review is more for UPS and not the not so helpful worker. Im aware I should bare some of the responsibility, I should have known better.
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August 2024 by Gaye Gentes
Always unhelpful. Today’s experience : there is something called Simple Rate which is like a flat rate for shipping . I looked it up earlier and couldn’t remember the name when I was there. I kept on asking about a ‘flat rate’ acknowledging that it was not the correct term but the same idea. and they said there was nothing. I had to stand there and find it on their website and point at it before they could acknowledge that a flat rate product existed but then only was offered at ‘ corporate’. In the past they have been nasty about taping something together in their store, return labels they claim not to be able to read. Etc etc. will go out of my way to avoid them in the future. Thumbs down.
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August 2024 by Kiley Fougere
Have an issue every time I go to this UPS. They try to overcharge for everything. I was returning an item that I purchased online and it says to drop off unboxed and they will package and & ship for free ( because I paid for shipping once already, why would I pay again?) but of course they wanted to charge me to package the item.. isn’t that the point of scanning my return QR code? Such a rip off
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June 2024 by June Wilson
Still unresolved, Day 3. BE CAREFUL of THIS Vendor! UPS Rowley sold me a return shipping label for a package which is deemed by UPS as counterfeit! UPS corporate will not help, and the UPS Rowley will not help. My package is a family heirloom and at risk of being lost! Hours spent trying to resolve.
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April 2024 by Linda Allen
Just had an over-the-top wonderful experience with the staff at this location. They mailed a precious hand made item for me earlier in the week. They helped me when I was unable to track the package online. They remembered me when I called today. The recipient was no longer at the address I used and I needed to have the pkg returned to Rowley UPS. The situation was handled in minutes and they were pleased and eager to help me. I’m thrilled this pkg won’t be lost in space!!! Would never use any other carrier.
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December 2023 by Barbara Kneeland
Robbie that works at this UPS location is the nicest young man! Always polite and kind. I always leave there with a smile because of his positive, upbeat attitude!
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December 2023 by Dennis Barnett
I always get great service at this store! Robbie and his staff are friendly and knowledgeable and so efficient! Great job and thank you!
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December 2023 by Matt Ledbury
Zach let me in early and was extremely helpful with my packages. Couldn't ask for better service!
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October 2023 by Melanie & Doug Simmons
Customer service is consistently excellent at the UPS store in Rowley MA!
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September 2023 by Christian Schoenberg
Really nice young guy behind counter. Shipped next day and faxed. PROMOTE HIM!! ;-)Argh, I guess it was too good to be true. Just found out that UPS has rescheduled the Next Day package for delivery on Monday… even as I specifically was told it would be delivered today (Saturday) and that I didn’t need to change the label. Frustrating!
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September 2023 by Peter Young
Always pleasant and quick.
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September 2023 by Joy Tang
Carina was very helpful and friendly, great service here!
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September 2023 by Brad Luongo
Robbie is very helpful and professional this is a great ups store to do business with
