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March 2024 by M MacMillan
Consistently the worst service and rude employees I have ever encountered in my life. It has been like this since it opened a few years ago and literally every time I have gone there it has been a very negative experience on account of the rude staff. Tonight was the last straw for me, I willGo out of my way to never patronize this place ever again.I’ve never seen anything like it. It seems as if everyone who works there is having the absolute worst day of their life when you pull up to that drive-through speaker and window.
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March 2024 by Raychael Chavez Coombes
I really didn't like this place. Thry took forever to come to the speaker in the drive-thru, despite no one ahead of us. The girl that finally got on the speaker was talking to someone else. She kept asking us what we wanted even though we told her numerous times. You could hear her giggling most of the time. We got our order but half the order was missing. So we told her. She just walked away. We stayed at the window and she finally came back and handed the rest of the order. Never said a word. All the food was cold. Like refrigerator cold. And there was like an inch thick slab of mayonnaise on my burger. It was everywhere. It was not a good experience. Would definitely not recommend.
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March 2024 by Laura Stallings
I agree with all the reviews about the manager being rude and unprofessional. I ordered a frosty today and he chastised me for asking for a straw. He said "Don't ask us for a straw ever again, it's an ice cream you eat it with a spoon"....dude then why do you put a drink cover on it? Super unprofessional...will just go up the highway to Hanover next time.
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March 2024 by Andrea Tavares
This was just wrong. First of all I bit into a junior bacon cheeseburger and I was shocked to feel something really hard. I was sure I was going to pull out a piece of plastic of sorts as my teeth didn’t break through this. IT WAS BACON???? What??? Ok. Well I’m new so maybe their bacon is just usually hard as a rock. When I tell you I about broke off my front teeth. The entire thing was cold. The cheese wasn’t the slightest bit of melted it actually seemed like it was just out of the fridge. I wouldn’t feed that to wild animals. Got the chicken junior whatever for a safety net so I went for that instead. Nope. I think it was made 8 hours prior. Icy cold, hard, skinny little chicken substance slathered in mayo so thick I had to remove it. Also inedible. Next up I had nuggets for the dogs. I ate one of those. It’s been an hour, I’m sweating and I feel like I’m gonna throw up any moment now. Employees looked about 14. Don’t go there if you are dying. Just don’t.
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March 2024 by debbie Johnson
Went into order inside! After a minute I was asked to wait! Only one in there! Had to wait for someone to come out front to wait on me then that person couldn't even sign in to the register! Took my order and walked away! A man filling an order was talking on the phone (speaker) finally someone filled the order!! She was the only pleasant person there that apologized for the wait!! It would have been quicker probably to go thru drive thru!! Apparently they are not used to dealing with people in the store!!
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February 2024 by Kenneth Oster
Visit on 2/23/24. Heavy set gentleman with shaved head taking orders, who I believe is a manager as he has a different shirt, is the rudest person. I’ve been to this one a few times and he is always unpleasant on the speaker but today I decided to say something. Alls I said to him is that he should cheer up and that he sounds sad or mad or upset. He responded by telling me he doesn’t care about my opinion because he only wants my money and that it’s not like I’m going to be at his deathbed so he didn’t care what I had to say. You will never get my money again and if I could put less than a star I would.
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February 2024 by Luisa German
Omg don’t go in there, made a large order, a bunch of stuff missing, the sandwich horrible, no chicken just fry flower, no bacon. And they wont even answer the phone. Im soo
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February 2024 by Lee C
I think I finally understand the deal with this location. They must have entered a “how to be the worst Wendy’s” competition. So far, I’d say they got first place. Absolutely horrendous service.
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February 2024 by Flora Carey
JT who’s the manager at this location, is one rude individual. He’s really unprofessional and need to be demoted. As a manager you always want your guest to feel comfortable. Appreciate and validate. And Mr. JT showed not of these above. JT the next time you want to be rude to a loyal customer, remember it’s us customers who provide you with your paycheck. JT here’s my advice to you “ change that nasty attitude and behavior of you or go find another job where you don’t have to be customer friendly.
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February 2024 by Chuckie Bunker
Time for a delicious Junior Bacon Cheeseburger... or so I thought.Putting one item in a bag? Piece of cake! The second item, not too tough. A third item? When hell freezes over I guess.I can't help but think of my poor lonely JBC longing to be in the bag with his friends, Fries and Crispy Chicken Sandwich where he belongs. But that was not his fate. Not only that, but the employee who handed me the bag containing 2/3 of my order refused to open the drive thru window back up to hear me out when I wanted things to be made right. It's too bad this Wendy's is in Rockland in 2024, because it belongs in Hiroshima in 1945. In my numerous trips to this location, I've never seen an employee even consider smiling. I won't be back.
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February 2024 by Egor Soltynski
The most disgusting Wendy's ever. The guy at the checkout is simply incompetent, there is a huge queue and constantly confused orders.
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February 2024 by SomeWhere Land
Was ok its Wendy. Stopped here for the first time. Pretty busy. We got it to
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February 2024 by Kathleen Kelley Bonfilio
Drive through, food correct, hot and delicious!
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January 2024 by Carl Tomolillo
Order through mobile order for drive through pick up which is a thing via the app since they have dining room closed. Pull up to window and get yelled at and told that mobile orders can only be picked up in store but there doors are locked ????? Think someone needs to go back to training on how to deal with customers because I didn't lock the door or make the app so don't understand how it's my fault lmao . Guys a clown ?
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January 2024 by David Howard
Typical Wendy's fast food place. The burger was good. Coke was good. Service was great. French fries a little overdone. I'll give them another shot next
