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November 2023 by Mark Magnarelli
I dropped my wife’s car off here on Monday around noon, because the cab had an odor of rotten eggs. They texted my wife around 2 in the afternoon explaining that they suggested the cabin air filter be replaced and the secondary battery was faulty. They quoted us $119 to replace the air filter and $340 to replace the battery. I felt comfortable replacing the battery myself, because I knew its location under the hood and that it wouldn’t take me long to replace. I had no idea where the air filter was so I just told them to replace it. (In hindsight this was lazy of me and I should have done it myself). We didn’t get a call back that day, called the next morning at 9:30, no answer, called again a few minutes later was directed to Ira cars central operator who left a message with the service dept that we were looking to get a call back about our car. Waited an hour still no call, called again and finally got in contact with the service dept and they told us that the replaced air filter was going to cost $179 instead of the earlier quote of $119. They ended up honoring the 1st price and I bought a secondary battery from their parts dept for $120. The install took me 15 mins. I’m finding it difficult to figure out how they justify $220 labor for 15 mins of work.
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October 2023 by Pierre Gabriel
My experience is always great at IRA Volvo. The Pros such as Pat McDonald & Marty Walsh are wonderful and courteous; a true reflection on the Volvo dealership!
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September 2023 by Max Siegler
I grew up in a Volvo family with my Dad buying various P 1800 s from Volvoville, Amityville NY. We sent all our boys to college in safe Volvos. We also have owned 3 Volvos in the last 8 years. So we are now looking again towards the beautiful scandinavian Volvo XC60 B5 plus dark theme all wheel drive. We entered Ira Volvo and were quickly greeted by sales consultant Joshua E. Screen. Big smiles, well dressed and very up on all the Volvo cars and options. Offered us soft drinks, and snacks. He then brought into the sale, Sammy the store manager to finalize the deal. Also big smiles, with lots of positive ideas to make our deal with a trade happen so all sides are happy. We also received a Very nice email from the owner, nice. So Wahooooooo Ira Volvo
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September 2023 by Thomas Hall
Joe Smith is the best! He helped us pick the right vehicle, reviewed our options and sealed the deal. We are very happy with the car. Joe is professional, knowledgeable and pleasant to work with.
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August 2023 by Danielle Picot
The Team at Ira Volvo was absolutely amazing in carrying out my engine work. They made the process seamless over multiple visits for testing before the work. They were able to complete the repair at a very low cost which was appreciated. I would highly recommend this service team!
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August 2023 by holly miller
Absolutely 5 stars! William made purchasing a new car easy and fun! Thank you William for a great customer experience!
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July 2023 by Skot S.
Purchased our first automobile a 2023 Volvo XC90 from Ira Volvo cars south shore. We have previously purchased our last three cars from Herb Chambers in RI and Boston. But we decided to give our "local" team a try. Huge mistake, we were promised at time of purchase as per their website concierge service at time of service with a loaner car. We called and spoke to Courtney Mackay who set us up for Saturday, then they rescheduled us for Wednesday instead at 10. We arrived on time and was greated by an abrupt Deborah Jollicoeur receptionist we were told that they have NO loaner car for us, and they told us we have a spare in our trunk that they would install on our Volvo while they worked on our Wheel. After a two hour wait they put our spare on, they told us to pick up car and drive away . When we approached our Volvo we were shocked to see no full size tire, but a temporary donut style tire. We could not drive it home because we had to drive on a highway. The whole attitude of the service dept is totally opposite of accommodating. During the process of purchase we were clearly feed empty promises of loaner cars and concierge service during visits to service dept, all totally untrue ! Very disappointed, Ira Volvo Group 1 Automotive not even apologetic. Big mistake, stay away. Their solution is we now have to wait 3 more weeks, add on to our 2 weeks we have already waited to get a loaner car. Coutney and Deborah both said they do not have enough loaner cars, and everyone yells at them because of that problem. Headquarters needs to retrain the entire service dept and sales staff here.
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July 2023 by Jeri Wooten
Service is always excellent. I have purchased two Volvos from this location over the past 8 years. My second purchase at this location was solely motivated by the Service Department, and the service they provide. (I did have the same sales assistant both times, and he was excellent too.). All my visits, I have dealt with Pat. He is always helpful, professional and communicates any issues in a superb manner. No pressure, and helpful. Making appointments, ease of dropoff, the waiting area..all make for a very pleasant experience.
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June 2023 by Jamie Page
These guys crushed closing a deal on a used car for my kid....they got the paperwork completed in almost no time while I was on my "lunch break" and delivered the car to me the NEXT MORNING all the way up to NH!!! Highly recommended.Thank you to everyone @ Ira South Shore! Great job!!!
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June 2023 by Emmanuel Anand
Updated Review:Courtney, the Service Manager, called and explained the charges to me.I recounted the frustrating experience I had the day before when I tried to get my flat tire replaced.It was a minor issue that became needlessly complicated.Nevertheless, I'm happy to report that my problem has been resolved.I'm super disappointed the way the service technician charged me for the services!!!
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May 2023 by Natasha Zawislak
I would not recommend purchasing a car here. It's impossible to get the manager Henry on the phone. They refinished rims on a CPO car that I bought from them - all 4 rims are now peeling. I go to a different Volvo dealer that is closer to my house, they said it looks like a coat of paint was skipped in the refinishing process (because my rims have bubbles in them, never mind the fact that all 4 rims are peeling in the same spot). Very curious to hear what Henry has to say and what solution they come up with to fix this problem....Still waiting for call back from Henry....
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May 2023 by Daniel Greenberg
Great 60,000 mile service! On time, friendly and professional, excellent car wash after the work was done. My advisor, Steven Hoxie, is very knowledgeable and helpful. I've had service at Ira several times and always had good experiences.
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April 2023 by Maria Hoyo
I was very pleased to get a next day appointment online. Pat was great and helped me navigate an extended warranty plan that I have for my car. I was going to wait but needed brakes also so he arranged for me to take a loaner car to allow me to run some errrands while the car was being serviced. Very pleased with Ira Volvo Cars South Shore
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April 2023 by Alison Sexson
These workers provide EXCELLENT customer service. Each time I take my car in for maintenance I am given an honest assessment and helpful advice. They even provided me transportation home despite living outside of their normal service zone. Just a great experience.
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April 2023 by Annemarie Santoro
This is the Best dealership I have ever been to. I live over 60 miles away but I choose this one. Excellent customer service. I highly recommend it. I have owned beautiful cars in my lifetime but this is my 4th Volvo and I will always stay with them.