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October 2022 by Annawon W.
Wasn't familiar with this bank until today. Colleen is horrible at assisting or managing anything and sadly had me wait outside (it's raining) while she contacted the issuer of a check to clear. Any idiot wouldn't send a customer away empty handed without offering a seat inside while they wait at least. Simple courtesy alone. The whole clearance thing I've never personally ran into in 30+years banking with many small banks such as this. Very few locations spread clear across opposing ends of the commonwealth. Not a fan.
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April 2022 by Alexander Khouri
Not a Bank branch, must be a corporate office for them,
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October 2018 by R H.
Negative 10 stars!!!!!! We worked closely with a MountainOne mortgage specialist in In Rockland, MA. for the mortgage on our new home. We knew our mortgage was going to be sold soon after we signed the papers -that's just the way it is. What we didn't know was MountainOne was going to sell our mortgage to a low income/low-no credit, bottom of the barrel/scamming home loans bank. We both have 780+ credit scores and feel that we were the "good" loan that was thrown in with a pile of less than perfect loans.The bank they sold us to (CALIBER) has been nothing but a nightmare for us! All of the negative reviews are 100% true. It's a constant struggle with them -it seems like they try to set you up to fail.. they hold mortgage payments made by check for 5 days before posting the payment to your account -if it's posted past the due date it's your problem, they charge a fee if you make the payment online or on the phone, etc. We have been in contact with MountainOne for the last 4 months PLEADING with them to take our mortgage back from the nightmare of a bank that they sold us to and make this right. Melissa at MountainOne gave us her final decision today and that was we can refinance through them (MountainOne) at the current HIGHER interest rate + closing costs. We just paid them closing costs 4 months ago! They sold us up the river and now we have to pay them to fix the mess that they made... UNBELIEVABLE !! We are now doing what we should've done 4 months ago and speaking with other finance/mortgage people and a lawyer to find out if what MountainOne did is legal. It can't be OK to do this to a consumer... AVOID MOUNTAINONE IN ROCKLAND MA. DO NOT GIVE THEM THE OPPORTUNITY TO FOOL AROUND WITH YOUR MORTGAGE, MONEY & CREDIT. You've been warned!!
