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September 2022 by Stacey D.
I was a client for many years until my dogs passed away and I no longer needed a vet. When I inherited a friend's dog I continued using their vet in Andover but felt I was getting ripped off and I had a very sick dog who wasn't getting proper care so I returned to Reading in 2020. After 30 minutes he was properly diagnosed with Cushing's. It was bittersweet. I was relieved to find out the problem because he had been undiagnosed for years but sadly there wasn't much to be done once he was diagnosed. Treatment was expensive and there was no guarantee because he was so far advanced in his illness. 3 months later he had to be put down because he was getting aggressive. I won't get into the trauma my son and I endured at the hands of a particular vet at Reading. Let's just say I'm a nurse and I had nightmares for weeks! I wrote to the owner once I could compose myself to put onto paper the nightmare endured at her clinic. She called and I found her to be very sincere and apologetic and she agreed that their protocol needed to be changed. I'm not sure if it did but she should have given me a refund. I continued using their clinic for my other dog and then our new puppy in 2021. I began to find there prices were becoming outrageous and of course covid was to blame. Even visits I had scheduled for weeks or months in advance were being charged as emergency visits at way more money than a routine visit. I was charged $400 to aspirate a lump on my dog and the sample wasn't usable. I was quoted $1500 to remove it all together. Looking back I should have refused to pay for any inadequate service. I know puppies are expensive because there's frequent vaccines and check ups but not to the degree I was paying. The final straw for me was when I was quoted over $1200 to have my 6 month old female pup fixed. All the surrounding vets I called were quoting $400-600! That was it for me. I found a new vet. It made sense recently when I saw their new building. They were price gauging to pay for their construction. I hope they name a room after my beloved dog they sent out of this world in fashion that was anything but humane or peaceful. If you like being ripped off and giving your pet incompetent care you'll be happy.
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July 2022 by Patricia Marquette Conway
Wonderful staff that loves animals. Always clean and welcoming.
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July 2022 by Michele Walker DeMartinis
The staff at RAC is always friendly and helpful. Dr. Flynn is kind, compassionate, and obviously loves her work with animals. My family appreciates all she does to keep our dogs healthy!
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June 2022 by Danielle C.
I i've been taking my two shepherds to this vet since August 2020. (One is 5 the other is 2 both from breeders) On this visit on June 27,2022 My five-year-old shepherd was due for a three-year rabies and a three-year DHPP shot. When my husband walked out with our shepherd they did NOT give her her 2 shots they wanted our shepherd knocked out on meds to give her these shots. I'm sorry but when she was in there at her last visit in January 2022 ( 6 months prior) she was given her shots no problem. there was and have not been any issues that she had to be SEDATED for anything in her life!!!! NEVER!!!They also charged my husband $113.00 for visit which I am trying to get back as I have pulled both my dogs from this vet practice. They do NOT seem like "dog" people. I was unsure about this place right from the start and didn't like how the vets are in there with my dogs. Do not take your dog here they are not dog friendly at all. Also I've waited for 4 days to get both my dogs records emailed to me and they have yet to do so!!!!!!!! Also would like to add 3 things 1- the owner Dr Elizabeth Shurland was so unprofessional she hung up on me while I was talking ....after I requested my dogs records 2- it is now 4 days later NO RECORDS SENT YET 3- I just called spoke to Jennifer who was extremely nice and said it's not a problem it'll just take 2 seconds she will send the records right over. Too bad all people that work there were not as nice as Jennifer....
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June 2022 by Laura Marsden
I would most definitely recommend RAC. Dr. Flynn was excellent and all the staff were very kind and professional.
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January 2022 by Tina Scanlon
We started bringing Mitzi ?⬛right after we rescued her weighing in at 1.9lbs. They are kind and patient with her. Just had our 2 year checkup and she is a whopping 9 .25lbs.
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December 2021 by Nancy Gonthier Lamper
I'm new to the area and I'm not familiar with things just yet. My Sadie (chihuahua) has gotten sick and needed to be seen as soon as possible. Reading Animal Clinic came highly recommended. I called the office and they got me in as soon as possible. The doctor was so nice and Sadie liked her as well. Everyone was friendly and helpful.
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November 2021 by Maria Gibson
Friendly and professional staff! The techs and vets are great with my dogs.
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September 2021 by Jeanette Friedman
I called Reading Animal Clinic on Thursday evening! I have heard a lot of good about this clinic! My dog was sick and I needed a new vet and one, right away! I was new to the area! They were unbelievable!! Got a appointment the very next morning! Took us right in just about on time! They took such good care of my fur baby! Dr. Sun was awesome!!! My dog is just about over his illness thanks to this clinic and Dr. Sun! I would recommend this place to everyone! I feel so lucky that I found this place! This is where I am going from now on! Thank you to Reading Clinic and all the people who work there! You all are hero’s too!
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August 2021 by Katherine I.
Had previously given a 5 star review because of their responsiveness but I have changed my mind over this summer. I do like the Drs there and the vet techs but there has been a lot of staff turnover lately and it seems that every time I call I get different responses from the office staff than I used to. Also, twice now, I have not gotten a call back when I called in regarding an issue my pet was having. My puppy has conjunctivitis which she was treated for on 8/18. She has it again, now, and I think it is reasonable to treat her without an appointment seeing as I explained that she and my daughter's dog both had it a week apart and seem to have passed it back an forth because they have been together at my house during the past few weeks. Their prices seem very high, feels like they are taking advantage of people and price gouging. Unfortunately it may be time to find a different veteranary clinic. I am disappointed because I was very happy with them and they are so close to where I live.
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August 2021 by Rosemary D.
Total rip off. I brought my cat in for a senior blood panel and was charged $276.00 along with $78.00 for a wellness exam - which by the way was nothing other than listening to his heart, checking his ears and eyes and squeezing his belly. I called to 2 other vets and the cost for the same blood work would have been $99.00 and the other said $133.00. and one with a $60.00 wellness exam. I use to go there years and got turned off but I thought I'd try them again. Needless to say I'll never go back and will surely let all my other friends that have pets know this.
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August 2021 by Judy Godbout
Very friendly professional and through left my other vet because I did not feel like they really were engaged with my pet and us at visits very happy we changed love this place
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August 2021 by Emily Solar
My sister was visiting from out of town, and her dog stepped on a bee. We called Reading Animal Clinic and they couldn’t have been more kind. We called 5 minutes before they closed and they offered guidance and stayed open for us to come in and see them. They were patient, gentle, and thorough and helped my sister and her dog so much. Thank you for your wonderful service, even for non-patient out of towners!
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July 2021 by Michele Devlin
Called and got appointment for my dog who wasn’t feeling well.Always accommodating and efficient with beyond fair pricing.
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June 2021 by Danni M.
TOTAL SCAMMERS-! I brought my dog to this vet b/c she had a severe skin infection I couldn't get under control with home remedies as I have in the past-The Vet saw the same thing & put her on antibiotics and a steroid for the "itch" $100 for just meds. After two weeks of these meds made little to no effect-So I foolishly got sold into doing same regiment of antibiotic & steroid, another $100 meds only and again little effect-The minute the meds ran out it just came back, AGAIN! So I TOOK this into my own hands and gave my dog (consider dogs weight per gm) my sons left over antibiotics from his wisdoms taken out-CURED a week later and still GONE a year later! This Vet ended up making almost $1000.00 on me just in visits-a few shots-meds that keep your dog coming back/& NOT effective-TOTAL SCAMMERS! & when I asked how much the "office visits" are, I received 3 different quotes (depending on who answers phone) from $65 - $93 just to walk through the door. The Old LAdy at the front desk does nothing but spend her time sizing you up & down and treats you accordingly-Lack of Professionalism is putting it lightly... ...& YES she literally has the KAREN haircut-by her own choice! Make your own judgement- DONT respond to me Reading Clinic I have much more to say....! Make sure your dogs food is NOT Made, or distributed from China or any other Foreign nation and are Made & Distributed from America ONLY! Its the rule form my dog and it seems to be keeping her skin from severe allergies...!
