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February 2024 by Daniel Scouler
So I purchased a truck from liberty about 11 months ago and three months in to owning it the starter died which was under warrantee and they claimed I needed a new battery so I paid the 300 it was and went in my way. Fast forward 7 to 8 months and the same problem came up. Called them immediately on Saturday and was told I couldn’t make an appointment cause no one was working. So I called this morning and was told that I could have the vehicle towed to them but it would take a few days to diagnose the problem and that there were no appointments available for a week. I asked about a loaner and they said my warrantee covers one but not till it’s diagnosed and the claim is put in so that could be a week. So I asked what I’m suppose to do about a vehicle and they basically said not their problem. I’m extremely disappointed they will not stand by a car they sold and already fixed once that it Ma just normal to sell a car that has the same problem twice in less then a year. I would highly recommend avoiding doing business with this Chevrolet dealership and service center
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February 2024 by Matthew Shaughnessy
5- star ?.i bought a 2021 Chevy Silverado. July 2021. From Timothy Gaynor.and it was the best car buying experience we have had ever.i will continue to get my service and inspection stickers at Liberty Chevy.Thanks again Timothy Gaynor.Update 02/2024Truck died at 55,000 miles.Traded for a Toyota tundra at Ira Toyota Danvers
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January 2024 by Hector A.
They were very professional with the whole process of trading my truck for a new one in the showroom. However I was having some issues with my new truck. Yes you read that correctly a brand new 2023 Silverado in the showroom was giving me issues the second week of owning it. The infotainment system wouldn't work the volume would randomly go away not letting me use anything in the screen or even make or take calls. I brought it in to have it looked at and the technician confirmed I had no working infotainment wow go figure. At the same time GM financial had no knowledge or record of me ever purchasing a vehicle even thought I was starring at my brand new truck on my driveway with my own eyes. I attempted to make my first monthly payment and they were clueless and my purchase didn't exist. I return to the dealership and they said they messed up the paperwork and will have to resend the paperwork to GM financial. Since this was their fault they offered to make that monthly payment since I made the effort to pay but I didn't exist. I got the statement and I now owed 2 months worth of payments I called the dealer and they said there was another mix up therefore the statement GM sent me was true. Even though they said they'd cover the month for dropping the ball on paperwork they didn't make the payment and I got hit with two months worth. Thankfully GM financial heard my case and they filed a complaint against the dealership and waived any late fees due to this mess.
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October 2023 by Paul P.
I got my truck appraised here and I haven't stopped receiving spam emails ever since I gave them my contact information. I'm not just talking about their office contacting me after I've told them to stop calling but random life insurance emails and debt relief emails. What the hell is going on here? I had scheduled a service on my new truck here but I canceled it and would rather spend money for an uber ride to/from another Chevrolet dealership farther away while my truck gets worked on. Wake up you inbred idiots and learn how to conduct business like a professional. Complete nonsense and dumbfounded by your tactics.
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August 2023 by Kevin R.
Used car dealers Robin and John at Liberty Chevrolet in Wakefield are disrespectful, rude and lie.
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August 2023 by DJ N.
Brought my car here for service to check out transmission and brakes. Liberty found no transmission issues (no explanation for the symptoms I was having) but two subsequent mechanics did. I did replace my brakes and rotors. Immediately upon its replacement the brakes were grinding and squeaking. I waited a couple of weeks to bring the car back in. I was told they needed more time to "break in" and they lubricated things. The squeaking stopped but the grinding continued. Drove the care another thousand or so miles and the grinding went on. Took it in again - replaced the brake pads. Grinding continues another 1000 miles later. So now I've spent about $700 on brakes and rotors, $120 on 6 uber rides, and still have defective brakes. Time for a new shop.
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July 2023 by Patti B.
Have been here twice and both times I felt like I was raped. Not literally. I will leave my first visit out of this BUT, my second visit, which was about 5 months ago I am more than willing to talk about. First, I get there at 5:45 and as I pulled up to the bay, the person inside (service advisor) turned add all of the lights. They are supposed to be open until 6:00. Thankfully another person (not in service) helped us out. Had to call numerous times to get an update. After spending $2500.00 for brakes and a noise in the front end, I got half way home and the noise in the front end was still there. They were already closed so I called the next morning and left a message for my service advisor. Many hours later, no response. I literally called service approximately 10 or more. Finally I got ahold of him. He said they fixed what was wrong and that they had their top guy on my vehicle. They never fixed my issue. They were also supposed to check my blindside detector since we were getting an error. They said the error never appeared while they had it. FUNNY, it came on before and after they had it. INCOMPETENT
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July 2023 by Keith L.
Liberty likes to tell there customers before they purchase a new vehicle they can turn off there stop and go vehicles that don't have a button installed. After you buy it they say we didn't say that. Also they like to sell vehicles that are Borderline Used.
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June 2023 by Bill H.
When I purchased my truck, I tole the business manager I wanted a extended warranty that would cover me through my loan. He said, I can give you a 6 year extended warranty for $$$. I said ok. The truck was a GM Certified Vehicle. so I had a 12 MO bumper to bumper warranty that came with it. I knew that in reality I would only be getting 5 years for 6. But either way I was covered for the length of the loan. I am now 3 years in only to find out my extended warranty is ending. The piece of crap business manager sold me a 6 year warranty and it was back dated to the day the truck was built. I now know this is common practice, however, if some one tells you he wants a warranty to cover the loan; You should fully disclose what you are doing. Instead they let me walk out thinking I was cover and knowing that in fact I was not. I paid for a 6 year warranty and in all reality got 2 years. If I was fully informed, I would have purchased a lesser warranty for longer time that would cover major components like engine and power train for the same money. On another note: The service department is arrogant and rude. I just bought a car from them and they could not even put a sticker on it for me. I had to get my own sticker. They are deceptive, sneaky and rude! I will never buy from them again!
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May 2023 by Michael T.
went to liberty on 5-23-23 !! to appraise my possible trade in ... The sales consultant Ricky Carter was very nice and professional. My appraisal could've been just slightly higher but was satisfied with what they were offering me.. But the Manager was very rude I don't see how people like this still have their jobs.But not purchase a vehicle because they have nothing like most dealers these days.If I do go back to purchase a vehicle there if that manager is there I want nothing to do with him but like I said the salesman was very nice and professional
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March 2023 by Brian B.
I could not believe how stupid they are. I saw a new truck on the site so I called them. I was told someone would call me back but they never did. When my wife called from another phone number she was told that 3500 Silverado's were sold to commercial buyers only. So I could not buy one for towing or getting firewood? Then they emailed me with online assistant every day. I had to ask if this was a robot survey. So if you are in the market for a truck contact Balise Chevy/GMC. It may be a ride but they do sell trucks! Went there to order one and they had one in stock that we bought. Who has ever heard of a dealer not selling trucks
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March 2023 by Katie D.
Bought my first car here and it was a good experience. Ron was so helpful and honest and helped us make the right decision. I'm a young adult and saw many others my age at the dealership. You can tell this is a place that families trust. I would definitely return to liberty Chevrolet in the future, they took good care of us.
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March 2023 by Lennie Luz
Service people are the best in the business
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March 2023 by Lisa Kelly
Kaitlyn was very informative and helpful.
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February 2023 by Kayla F.
Sean, Carlo, Ben and Fred have gone above and beyond expectations on getting our family a new safe vehicle. Straight shooters from the start. Not your average salesmen just trying to get you to buy the car. Took the time answering all questions and giving us a straight line to follow. 10 out of 10 will continue getting vehicles in the future from this family dealership! Thank you all so much!!
