-
February 2024 by David D.
got the warranty for our chair and sofa they take your money but don't cover anything when you need them too. its the same with all warranty so buyer be ware! only for sales person to pick up more commission. I will be going to another furniture store from this point on and not get any warranty. I learned my lesson thanks Jordans, warren buffet company.
-
February 2024 by Lena F.
To whom this may concern, In September of last year 2023 me and my family and I purchased a lot of furniture at Jordan's. We purchased two bedrooms set, living room, @ a china hutch, mattresses etc. Since day one, we have had major problems with the bedroom set and china Hutch. We had noticed the quality of their merchandise wasn't good and seemed very cheap when we bought pour wood cherry wood the most expensive. There products aren't as people think, and we have literally had Jordan's Furniture service department come to are home more than six times to either exchange pieces or return merchandise. This isn't a joke, and they are very overpriced for cheap merchandise. This is a very true review, and we are planning on writing some sort of an article and putting in the paper regarding our very bad experience with Jordan's Furniture. Also, there did delivery people watch out people cause they are very sneaky and can't be trusted in someone's home. Do never leave them alone in your home always have someone watch them at all times. As far as my family is concerned, we will never purchase anything else at Jordan's Furniture.
-
January 2024 by Micah A.
Bought a couch. It has a manufacturing defect, and the customer service team refuses to make it right. Corporate profits are all that matter I guess
-
January 2024 by Bea T.
Is this a furniture store or an amusement arcade? That was the first thing I thought of when I walked in. I saw a bunch of kids running around in this jungle gym and there's a fountain show and ice cream on the side and then if you walk further in the store that's where the furniture show begins. I was quite impressed with the entrance because it certainly made the statement but it also shows that one parent has to look over the kids when the other parent is seriously looking for furniture. Prices are reasonable depending on what you're looking for. I bought a couch and loveseat 22 years ago and it's time for a remake, but I can't find what I liked yet. Also waiting for a sale!
-
January 2024 by Nancy DiCesare
Jay Maher and Jordans Furniture get five stars times two. Jay Maher went above and beyond to ensure I was able to have a chair delivered to my home before a health treatment I was due to receive. The chair I wanted was in the warehouse sold to another customer who wasn't going to take delivery until the next month. Management called the customer to ask permission to sell it to me since another one would be there by the time they needed it. The couch will be delivered at a later time. Not only that, but everyone my husband and I encountered in the store were friendly, helpful and courteous. We don't find that all the time in retail sales anymore. It was the best retail experiences I've had in a long time. I won't hesitate to go back to this store and to find Jay Maher to help us.
-
January 2024 by dawn amico
My husband and I went in on a busy weekend to find a new mattress, expecting to wait to be helped and a long process for purchasing. What we experienced was the complete opposite. Our Sleep Tech Tim practically met us at the door, and was clearly an expert in his field. He was informative but never pushy, thoughtful, thorough and clear in answering our many questions. We left having made our purchase in under an hour and are anxiously awaiting our mattress delivery.
-
January 2024 by Michael Wilson
Laura at Jordan’s was an incredible help to me in furnishing my home. The Interior Design service that Jordan’s offers was amazing. Laura came out to my home with minimal time between scheduling, and mapped out the entire home and provided exceptional feedback on color matching, furniture dimensions, and the layout that would look the best! I then met her at Jordan’s a few weeks later to go through each piece of furniture which was done with exceptional knowledge, attention to detail, and she made it extremely fun! I would 1000% recommend this service to anyone who may not have the touch for interior design, and if you would truly like a tailored to you experience.
-
December 2023 by Savino J
I wanted to upgrade my bed in quality and to a king size. Walked in on 12/19 around 3:15. Was greeted by Peter. I let him know I wanted this to be painless. As we walked to Bridget, I let him know what I was looking for Bottom line I left by 4. The bed was delivered this morning and the 3rd party movers were outstanding ( communication and install. Maybe the last places that understand customer service!
-
December 2023 by Tina Miller
I was looking for a power lift recliner. Jordan’s website showed me what they had in stock in their Reading, MA store, so I was able to shop a very nice selection ahead of time. At the store, a helpful salesperson took me right to the chairs I had preselected and let me browse the options. I wished I’d been able to get next-day delivery but four days isn’t a bad wait. Altogether buying the chair took about fifteen minutes. A dream of efficiency.
-
December 2023 by Anne Colorusso
We shopped at Jordan’s in Reading on Decembers 16. We met several sales persons as we navigated through the showrooms who were all great. We finally decided on a leather love seat & chair with the help of Diane Singer. She was spot on with matching our sofa. We received our furniture today, December 21. It arrived on schedule and was set up by two great men. Overall our Jordan’s experience was fantastic!!
-
December 2023 by Margo C.
I purchased a bedroom set one week ago. Sean Hamilton was my salesperson. He was great! He was friendly and knowledgeable. He also gave me his opinion and I went with it and I am pleased. I would highly recommend him.
-
December 2023 by Cathy D.
Went to Jordan's Furniture in Reading to get a recliner loveseat with center console. Our salesperson, Jill C. Was absolutely amazing - professional, super friendly and very knowledgeable and patient! She made the process very easy and made sure we had all the options available to us to make the best decision - highly recommend both Jordan's and Jill if you are looking for high quality furniture and a fun and easy shopping experience
-
December 2023 by Ariana C.
Don't waste your money to get a guarantee they always have an excuse to denied your claim, I paid almost 4,000. thousand dollars and one of my sofa stars damage and they have all the excuses to deny my claim
-
November 2023 by Alicia A.
Less than two years ago I purchased two recliners. I've had jordans technicians here four times for one of them. Twice they've replaced the guts of the chair but still it is not functioning properly. When I recline it rattles to the right and when I move forward it rattles to the left. We paid 1300 a piece for these recliners and I am terribly disappointed. I'm going to call and speak to a manager and request a replacement since the car can not be properly fixed. "Satisfaction guaranteed" is their motto and so far there's been no satisfaction. I have a five year warranty and in less than two years this recliner is a piece of crap. Four technicians have not been able to repair it
-
November 2023 by craig p
I would not recommend buying furniture at jordans, and the 5 year warranty is a waste of money as they will find an excuse to deny your claim. I bought a dining room set 2 years ago, and both benches are starting to tear or already have. My claim was denied as they do not cover Loss of foam resiliency, spring or coil damage, pilling or fraying of upholstery or any stain or damage to decking or platform cloth. I would suggest looking at other companies to purchase from.
